based on 5171 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
i work here and its awesome
I'm an Employee, well stocked and community based. happy people
Odd situation...but it impacted my user experience as I almost decided to take my business elsewhere. I have made 3+ purchases from the Bike Lane over the years as I'm a local Reston resident and have had nothing but positive experiences in the past.
Will just describe the situation and know that Bike Lane is not responsible for its employees personal views, but this did happen on the shop floor while I was in the process of purchasing a bike. One of your sales associates was helping another customer pick up a bike and they were talking about your sales associates ongoing Scout recruitment activities and the associated challenges with activities being online, assumed he was a local Scout pack leader. My boys were in Scouts, so I chimed in if they had seen the recent news stories of the Inaugural Class of Female Eagle Scouts and how great that was...your sales associate looked at me snidely said to me "...I don't know about that...as I am only active with the BOY Scouts (or something close to that...but the his posture and emphasis on BOY was even noted by my son, who was with me).
I was so taken aback by the exchange that I asked my sales associate if he happened to be an owner, as if he was I would have not purchased the bike and would had left. Not sure if this information is helpful or even something can be done about it...but I feel it should be noted that if you employee people that would be so callous about such an incredible achievement by a group of brave women, girls...they should keep those comments to themselves...as it reflects poorly on Bike Lane.
The customer is treated with respect and fairly. The technicians do not flaunt their superior knowledge of all things cycling.
Service is timely.
Everything
Very friendly, easy going and knowledgable.
Knowledgeable and welcoming staff.
A nice variety of Trek bikes.
The service is personal and catered to the customer’s needs.
Cool shop!
The staff here are very helpful
Your staff in the Bike Repair portion of your store are great. I interfaced with both Dereck and Dan. Also the two guys at the front of the store were very helpful but I did not catch their names.
You have a nice selection of products.
Wonderful experience. They went well above and beyond. Thank you.
You had what I was looking for
Loved all the products yesterday. Also, very thankful to Matt Cravat for his patience, knowledge, and recommending a bike for myself and my daughter. Will definitely be going back.
Excellent service shop...you can watch repairs while you wait and have everything explained to you without surprises....Much appreciated!
Service and staff are great!
Very pleasant and helpful employees. Excellent products. Good coffee!
Friendly, hometown staff make the experience very pleasant.
Great Service
Great Bikes - we were able get 2 bikes for kids without a long wait
Great bike fitting. Bill was really professional. Very comprehensive. I liked the video bells and whistles.
Excellent repair and upgrade work. Upgraded my Pivot fat bike with Lauf fork. and replaced disc brake pads.
Quick service. Knowledgeable staff. Has been way above average during COVID-19 for maintaining customer service.
Everyone was very friendly and helpful. The work was done extremely fast at a fair price
Very quick in resolving issues and repair. Good prices too!
Friendly and helpful service.
Great location, prices, products and customer service!
Your staff were very helpful - I thought that I would have to drop off my bike on Saturday but they were able to change the cable I needed while I waited
Great service!
Professional and knowledgeable.
Friendly and knowledgeable staff. Willingness to help.