based on 5171 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Train employees better.
Our young sales rep was not knowledgeable about the bike he was about to sell us. I had reservations about the 24" Trek that we were going to buy for our 11-year-old, as I thought it looked like the right bike for him for this spring/summer, but it looked like the bike would be too small for him by next year. The sales rep assured us that the bike would be able to last him for 2-3 years even though the seat was raised up quite high. Even though I was uneasy, I did not pursue a second opinion, as I trusted that this employee knew his product and what would be most suitable for clientele in different life stages.
As we took it to the front to purchase it, (unprompted) another employee stopped us from buying it and told us that the bike is the right size for "right now" but that our son doesn't have any room to grow with it, as it's maxed out. If it wasn't for serendipity that this more knowledgeable employee was there at the right place/time, we would've purchased the wrong size bike for our son and wasted money for a bike that would only last a year, if that.
Great bike shop and most importantly great people in the shop!
Good knowledgeable people
The staff was awesome - super friendly and helpful in both buying a new bike (back ordered til the fall) and in servicing an old bike to tide us over until the new bike gets in.
We just really like having a local bike shop with folks that know bikes and help us keep them running in tip top shape.
My experience was quick, easy and our salesperson was very knowledgeable.
Very helpful and welcoming staff. Decent selection of in-store products, fast special ordering of online products.
Customer service was great. I emailed with Tony a few times about exchanges and returns and he always got back to me right away. He was super helpful with answering all my questions and addressing my concerns. I’m really happy with my purchase, too! Excellent quality, fits well.
Staff was polite and friendly. Adam made purchasing a bike a pleasureful experience. Very nice store layout and environment.
Fast. Nice people. Great prices
Awesome service! Thank you!
Courteous and knowledgeable staff
The awesome service!
Very knowledgeable and friendly. Efficient repairs.
Helpful mechanics.
Great fast service will come back.
One front brake pad on the front tire, when actuating, his the front tire. Just FYI only, I'll fix it.
Trustworthy.
Prompt and excellent service for all my bike maintenance and repair needs.
great customer service, honest up front prices, quick service
Excellent annual maintenance on my mountain bike. Thanks.
Friendly, fast, convenient service! Love these guys.
Everyone that works at The Bike Lane is very friendly. As a business owner, I appreciate and admire businesses that can hire employees who understand how to make customers feel truly welcome. Thank you to everyone who works at The Bike Lane for wonderful service.
great selection and customer service.
Reps take time to answer questions. Bike Lane provides a good customer service experience.
Good bikes. Friendly service.
As always, Bill Helwig was very helpful and full of useful information. I am also enjoying a growler of Helwig IPA!
The service team is always friendly and professional. I recently brought in my Domane for an annual service and some extra work to get it ready for 2021. It was to be picked up the next day.
I have purchased two bikes from the Bike Lane since 2012 and they have taken great care of them.
Adam was great.
TBH, I had every intention of gathering information from Bike Lane and purchasing online. Adam turned my thinking around. I purchased yesterday.
Keep up the good work!
Continued Success
Great service once again!! Not only did I get a good rack, they installed it for me as well. A+ service as usual.