Customer Testimonials
Explained everything in great detail. Our 1st e bike so needed a lot of instructions. Great people
The customer service is excellent. They were able to quickly address my needs and provide assistance. I’ve had urgent issues (bike commute) that they squeezed me in on so I could ride home. Just appreciate the personal touch.
It’s like I get a brand new bike after every service
Thanks Bike Hub Crew!
More than anything, it’s the people who work at the Hub. Always helpful, always friendly.
Service
The people are very friendly and knowledgeable/helpful.
Got my bike done faster than expected, super awesome being able to shred again
Thank for you stocking and having parts available!
John helped and taught me about my brakes on my tri bike. Thank you so much.
Came in to get a mountain bike for my daughter's birthday. The staff was super helpful and explained all the various bikes and features. They had exactly what we were looking for. They even stayed late to get it build the same day so we could have it in time for her birthday.
Very friendly and professional service!
The gentleman that helped me (I forgot to grab his name) was super friendly, knowledgeable and helpful. This was my first purchase of a upper middle end mtn bike and I had a lot of questions. Not once did he make me feel dumb or out of place. I'd recommend all my friends and family to shop at your store.
I like shopping at Bike Hub because the staff are very knowledgeable and friendly. I appreciate John!
John is amazing. We do enjoyed working with him on the purchase of our two new Giants. We had never been into a Bike Hub so happy we are now new loyal customers. Our best Tom and Kelly Fisher
I like being greeted immediately & acknowledged. I like that they will try to locate what I’m locate what I’m looking for elsewhere if they don’t have it. I love that they know their product line well and are ready to educate.
The best shop in town!
knowledgeable/patient/pleasant/not pushy
Friendly knowledgeable service!!
The team at Bike Hub downtown always has great communication and takes excellent care of the bikes!
Brought in e-bike for first tune up. Staff always helpful and informative. Always well stocked. Have been consistently pleased with this bike; a great way to commute to work. I have recommended The Hub to others. Well with the trip to Spokane if coming from out of town.
Always the best service, best advice, best people.
Great customer service ♡ Perry Street location is our family's go to shop.
Competitive pricing for sure and prompt, quality service
Always great to work with the bike hubs folks!! Super easy to ask questions and not feel silly.
Mr. Jaremko was AWESOME!! Although the store got pretty busy...I was treated as though I was the only customer. Love my Trek bike!
Like the employees and the services.
I went to several bike stores from Washington and Idaho looking for a mountain bike. The salesperson and Bike Hub was very helpful and informative on the different options. We were able to find a good option at an affordable price compared to all other bike shops. They held the bike for me until I needed it as well. If you are looking for quality and affordability with great customer service,this the place!!
Everyone there is knowledgeable. By this I mean everyone that works there RIDES bikes. They are cyclists and trail runners that know their bikes and brands inside and out. If I have a question about an upgrade or a part, OR I have my own ideas in customizing my bikes and require additional assistance/knowledge; everyone there can help me.
I recently had a full Shimano Ultegra R8000 groupset added to my Scott CR-1 Team by the crew at Bike Hub. They did the job perfectly; my bike is wicked fast, efficient, LIGHT, and responsive. Wouldn't have been possible without them and I would not have trusted my bike with other stores in Spokane region.
Their prices can be high, the work is of top genuine quality. Every penny I have spent with this business is worth it. With their expertise, my fitness routine via cycling is all the more enjoyable and addictive.
All of it. Duh!
Love, shemurph
always excellent customer service! They remember me and squeeze me in when I know they're busy....