based on 6894 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very tailored to cyclists needs. Almost always have what I’m looking for.
Great customer service by Brent
The staff are always helpful and friendly
Everything was straightforward. The entire process was incredibly smooth. I placed an order for the bike on Trek Canada's website and it was there within 2 days. We picked it up and my kid hopped on and rode it right out of the shop! The staff at the store went above and beyond to make this moment unforgettable, adding an extra touch of warmth and making my child's experience truly exceptional.
Kind, helpful, knowledgable staff.
Give a better prediction/ timeline for when to expect my bike will be ready after repairs. If you know the repairs will be delayed due to waiting on a part, maybe offer clients to take their bikes back (don't work on them yet if the part isn't available) to avoid clients waiting extra days up to a week or more without their vehicle while it's waiting on parts (and just sitting in the shop not being worked on). Otherwise great service and repair work!
Friday guys ever
You carry great bikes for a good price sold by a very knowledgeable sales staff
your team is super helpful and friendly and prices are competitive
Amazing service!
Service was fast and 2 days ahead of schedule. service staff was polite and informative to other possible issues with my bike. thanks
The sales team is really helpful!
The service was quick and helpful. I am very happy with the products I was recommended.
Tuvi was really great in helping me select a bike, sizing, and components. Highly recommend to others!
Detail orientated service re. the products. Understands the mind set of the customer.
Always friendly with good advice and speedy service. My new ebike is a game changer.
Friendly staff. Quality brands and products.
Friendly, knowledgeable staff
everything
I ordered some tires from Sweet Pete's. They came in sooner than all other sources I researched. Had a minor inconvenience with a discount code and I had a response within 15 minutes and it was addressed in the same amount of time. Incredible service.
Thank you
It's fast and transparent. I like to know how much servicing is and being contacted before the repair is done if there are changes is welcome.
Service was great, very helpful and insightful
Excellent service, friendly staff, work done on time and as promised.
I came in to purchase my first bike. I got a Giant Escape 2 Disc. Marshall was the employee that helped me throughout the decision process. Thank you Marshall for your help.
It took quite a long time for the bike to be built. When we arrived at the store, no one demonstrated the bike. One of the fender struts was not connected. The bike was dusty. This is not good customer service!
There was no bell on the bike. It may not have been an included item, but when I bought my similar bike from another dealer, they automatically put a bell on. When you pay $4000 for a bike, it should come with a little bell.
Got a bike I wanted and have been assisted in finding exactly what I want
Location. We're in the east end. It's very difficult for us to get to the shop.
I put an order for a bottom bracket and a chain on May 8th. Just got a confirmation that my order would be delivered on May 24th. This is over 2 weeks to deliver 2 standard non specialty items. When I order from international sellers like ProBikeKit I get items faster and they come from the UK. Or Jensen USA is at home in 3 days. Painfully slow
Prompt shipping!
Nothing to improve, the only reason I didn't say 10 is that I am in Thornbury and don't have a lot of people asking me where to get bike stuff from.
However my message to people up here would be to check Sweet Pete's out if they can't get something local, and SP seems to have a lot more variety IN-STOCK (which is seems like a bit more of a rare thing up here).
My order is very recent, I won't likely receive it (a Saddle) until Monday, but I am looking forward to it, and appreciated the time someone took to talk to me about it.
Thanks, Gord Last name removed