Customer Testimonials
Excellent service. Excellent staff.
Friendly service when needed, staff went above and beyond to get the part I needed.
most importantly is the product. Inviting store, polite employees, return policy.
Went in looking for a bike lock. Plenty of selections. Found one that meets my needs.
Patient customer service!!
Quality products with excellent quality service!
Customer Service was awesome! I ordered the wrong bike and they exchanged it immediately with no hassle. Will definitely be giving my business there again.
Very user friendly. They go out of there to serve the customer. Their work is very well done.
Great service and quick!
Great attention and service
Very knowledgeable and friendly staff
The staff at Trek Wausau was helpful and I was able to pick up the product I wanted.
Great service very helpful
I had a flat tire. I called ahead and they fixed it immediately while I waited. And my brand new tire was on sale this time around.
Friendly quick service.
That the sales people really work with you to get you what you want and what works for you.
They are very quality products and the service is phenomenal. I am new to mountain biking and Bill helped me find the perfect fit for me! He was very kind, helpful, and experienced. I am exited to get on the trails with my new Trek bike from here.
Everyone was friendly and very attentive! Thank you!
Matt provided great customer service even remembered my name over the winter while only helping me once in the past
Great service and reliable products.
Prompt, professional, courteous
The quality of the bikes. The staff was knowledgeable in answering questions.
Great bikes and people.
Matt the store manager had a great attitude. Very appreciative of his work.
I got the best service and advise for my bike. It really made my day. The shop helped me get my bike safely on my car and that made a world of difference to me. I love riding my bike and I am so glad I have it back all tuned up professionally. Thank you for fixing my Trek bike. I would recommend getting a Trek to anyone who asks me.
Personal service
Very friendly knew the product
Great customer service Tyler really knows his bikes. Very knowledgeable answered all my questions and showed me the difference between some of the e-bikes.
Stopped by to get some parts and accessories and they installed them right away with no appointment. This is the exact reason why I purchased from them instead of a box store. Customer service!!! Great people to work with!! I would recommend them to everyone.
Always experience Friendly, helpful service at the Wausua Trek Store. The Trek/Bontrager products are well designed and top notch quality.