based on 1048 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable people.
Always friendly and well-stocked for biking and outdoor needs! Always good to say hi to Ted!
Honest and reliable advice and sales. I always feel comfortable dealing with Pedals and Petals for any bicycling need.
Fast friendly service!
Knowledgeable staff
Great products, friendly staff, great service.
Great selection of bikes and gear (and great gift items too!) and knowledgeable, friendly and helpful staff. Computer measurement for bikes and seats for the perfect fit.
Quality bikes and great service!
Excellent product selection, all price ranges.
Knowledgeable, answered all questions, prompt service didn't try to up sale me a better bike.
Set me up with accessories as requested.
Very efficient and knowledgeable
Wonderfully helpful / had everything I needed and wanted, very quick turn around from order to delivery. We live our new bikes! Thanks, Ted, for a wonderful experience!
My bike is ready for the mountain after your tune up and a few parts. My local bike shop gave me an estimate for almost double what you charge.
Ted is the best, Great staff, very helpful and knowledgable.
Great quality service. Fast turnaround
Such a great experience buying from this store. Would definitely come back for another bike in the future. I greatly appreciate the time spent going over all the features on my new bike and could not be more pleased with the service. The bike was ordered special for me, assembled and delivered within four days. WOW could not be happier.
Great customer service and selection!
What a great asset this wonderful bike shop in the Adirondack village of Inlet is for the growing number of mountain bikers coming to ride the MTB trail system. Rented a full suspension bike this weekend and was impressed with not only the bike but the folks who run the shop. So nice to see an independently owned shop with knowledgeable expert people and carefully chosen well cared for equipment. Thank you for a very positive experience.
Great shop! Very helpful staff. Thanks
I’ve been benefiting by the skills of Ted and his crew at Pedals & Petals for over a decade..
Most recently, I have benefited by Ted, taking my old, reliable hybrid 10 speed, and putting it into near new condition in a tuneup where he observed that they were parts that were feeling and that I should replace them!
I realize that I am at the end of the reliability and I’m looking at his new hybrids that are on sale right now!
You’re not just a job or a “sale,”when you come to Pedals & Petals. You are a person with an interest and they are dedicated to making sure that what you want to achieve you do! If it’s within their scope of expertise, you’re going to get what you need!
Bike tuned up in an hour on a Sunday, and works spectacularly. Many thanks!
Friendly service and a great bike! We will definitely be back next year :)
Had a great conversation about bikes and small business issues. Will definitely purchase here when we upgrade our bikes.
Excellent service
Excellent customer service and knowledgeable staff!
Wonderful service! Came in to fix a broken chain and ended up fixing a bunch of issues for a very reasonable price. Took only 10 minutes!
Expertise….friendly…keeps my bikes in good shape
Good personal service
Quick and friendly service. My bike was brought in in the morning and was ready by afternoon.
All ways have good service from the staff. They are very knowledgeable about the merchandise.
I asked for short stems and you sold me long stems. I am using them because I did not want a hassle.