based on 1037 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bike is ready for the mountain after your tune up and a few parts. My local bike shop gave me an estimate for almost double what you charge.
Ted is the best, Great staff, very helpful and knowledgable.
Great quality service. Fast turnaround
Such a great experience buying from this store. Would definitely come back for another bike in the future. I greatly appreciate the time spent going over all the features on my new bike and could not be more pleased with the service. The bike was ordered special for me, assembled and delivered within four days. WOW could not be happier.
Great customer service and selection!
What a great asset this wonderful bike shop in the Adirondack village of Inlet is for the growing number of mountain bikers coming to ride the MTB trail system. Rented a full suspension bike this weekend and was impressed with not only the bike but the folks who run the shop. So nice to see an independently owned shop with knowledgeable expert people and carefully chosen well cared for equipment. Thank you for a very positive experience.
Great shop! Very helpful staff. Thanks
I’ve been benefiting by the skills of Ted and his crew at Pedals & Petals for over a decade..
Most recently, I have benefited by Ted, taking my old, reliable hybrid 10 speed, and putting it into near new condition in a tuneup where he observed that they were parts that were feeling and that I should replace them!
I realize that I am at the end of the reliability and I’m looking at his new hybrids that are on sale right now!
You’re not just a job or a “sale,”when you come to Pedals & Petals. You are a person with an interest and they are dedicated to making sure that what you want to achieve you do! If it’s within their scope of expertise, you’re going to get what you need!
Bike tuned up in an hour on a Sunday, and works spectacularly. Many thanks!
Friendly service and a great bike! We will definitely be back next year :)
Had a great conversation about bikes and small business issues. Will definitely purchase here when we upgrade our bikes.
Excellent service
Excellent customer service and knowledgeable staff!
Wonderful service! Came in to fix a broken chain and ended up fixing a bunch of issues for a very reasonable price. Took only 10 minutes!
Expertise….friendly…keeps my bikes in good shape
Good personal service
Quick and friendly service. My bike was brought in in the morning and was ready by afternoon.
All ways have good service from the staff. They are very knowledgeable about the merchandise.
They had what we needed and were helpful and pleasant.
Everything! We love Ted and P & P!
Great service and nice selection of products.
Ted is the best —he’s extremely knowledgeable, courteous, and friendly. I have complete faith in his judgment about which bike for which person.
Ted and the crew are always very cheerful and willing to help! Great selection of bikes and gifts!
Ted did an awesome job bringing my bike back to life. He was professional and took the time to look over my bike with me and point out the issues so I could understand them. I had to bring it back for some additional fine tuning and Ted was very responsive. I was back out riding in no time!
Excellent customer service. Knowledgeable staff quick turnaround
The staff at Pedals & Petals were very knowledgeable when I went in to pick up my bike. They had everything in the store that I wanted for my new mountain bike and also installed everything on it for me very quickly. I appreciate their knowledge and their friendly attitudes.
Ted is always super helpful and skilled
Great service would recommend.
Knowledgeable owner!!, makes it both easy and comfortable to do business with.
Wonderfully helpful / had everything I needed and wanted, very quick turn around from order to delivery. We live our new bikes! Thanks, Ted, for a wonderful experience!