based on 306 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very knowledgeable. It is a friendly low pressure atmosphere I highly recommend stopping by.
Quick, honest, and efficient service from Chris Smith.
I like the people that work there they are very knowledgeable and their professional
Price was reasonable for the work done. I also liked the communication level and the turnaround time on the repair.
Friendly and knowledgeable staff. Good services with quality and timely repairs/tune-ups on bikes.
Friendly and knowledgeable staff. Wide variety of goods.
Friendly and. knowledgeable
Convenient. They have what I need 95% of the time
Always have a great experience with sales and service staff. I highly recommend them for all cycling needs!
Friendly and helpful.
Super friendly and helpful service department. Chris has fixed a complex issue on one of my bikes and then a simple one on another.
Great bike shop. Excellent a d timely work on bike repairs and the sales staff is super friendly and helpful. Highly recommend.
Amazing location and customer service experience. A must place to go for bikes fitting with John.
Super nice people and great service &price
Great service as always
Friendly helpful staff
prompt and very friendly
Going above and beyond to help with a solution even if it is not something on the store shelf.
Good service from an honest team
Great customer service and very knowledgable technician.
Personable, worked with us and then called on Monday after race and checked in my son and how he did!
A variety of bikes to try out and great price ranges. Daniel and Liz were so helpful and so very patient with me and answered my million and one questions. I had a great experience and brought the perfect bike thanks to their help.
Better parking
The service was friendly, efficient, and knowledgeable. The items in stock are limited but expanding as the store grows. Items not found in stock at this time can quickly be ordered from other stores. I'm glad we have a Cahaba Cycle in Gadsden.
Very knowledge and friendly. Gabriel was very helpful in finding my saddle size👊🏻.
Y’all have helped me find a front touring rack for my Trek Checkpoint when Trek had stock problems.
Emily was incredibly helpful and response to me over text messages as I navigated this challenge.
We still have to see if the ‘alternative hardware’ will work for me. However, she already told me if it doesn’t, they’ll make right.
I mean, what more can you ask if anyone, right?
The helpfulness of the staff. They stay with it.
I would say for a person ordering a bike, especially a second hand MTB bike, You kind of hope that it’s a good deal. You can count on their Honesty! I wish this shop was closer to where I live. I purchased a second hand carbon fiber MTB, which could go either way.
Meaning Good or Bad. This bike is 6 years old. The bike I bought was more than well kept. Like they told me. I thought I was anal with my possessions, Whoever owned it was much like me. The service and up keep. That is why I say this company is honest, and they are a reputable dealer. Everything went great with the sale. I read the shipping comments that stated 5 to10 days to ship. It does take the full 10 days to ship, then the ride to your residents. I must say, I am impatient, cause I don’t like waiting for a new toy. But it was well worth the wait. I would recommend this Dealer to Anyone! Thanx to everyone I spoke to at the Trussville store, and anyone else that works for CAHABA. Didn’t talk to anyone that was unpleasant during all the calls I made to them. THANX AGAIN!!!
They explained the work they were going to do and what it would cost very well. They were very friendly throughout the process
I was quoted $30 to have a derailleur set up. I was charged $50 and no explanation for the difference was given.
Additionally, when I got home to give the shifting a run though, I noticed the air in both shocks had been reduced significantly.
While not the biggest deal, it is a matter of principle. I didn’t ask for that to be done. You don’t know my size, so why change it?