Customer Testimonials
Extremely good service and communication. I was buying a bike for my daughter's birthday and the delivery driver didn't want to deliver it because the box was damaged and had a paint container explode over it. He was worried that the bike inside the box was damaged. Wheelbase contacted me and we worked out a solution for another bike just incase. Thankfully the bike was perfectly fine and it was just the box that was damaged. I'm very impressed with the service from Wheelbase. The bike was also built to a great standard too. I will definitely purchase from them again.
Great service - and lovely people to attend to all your riding needs. They clearly know what they are doing - and my bike feels like new. Thanks A++++++
Very good prices , great secure delivery .
Excellent friendly service. The mechanic checked my bike and gave me a clear breakdown of everything that needed replacing or repairing. It is a very old bike that hadn’t been ridden or maintained properly. But it now rides like new.
I would definitely recommend The Windsor Bike company to anyone.
Service was excellent. Work completed on time.
Not used the bike yet, but have every confidence that all will be perfect as it has been every time I’ve used Cookson, for service
Good selection of Mtb and road bikes e bikes as well great new workshop with friendly knowledgeable staff
Easily accessible. Huge range of cycles and accessories. But most importantly very friendly & helpful staff providing excellent after sales service.
Honest
quickly fitted. straight forward.
Always friendly helpful staff
Staff were excellent and so patient in helping myself and my niece select a bike and have all sorted so she was confident and happy to ride away, wonderful service! Thank you team!
After leaving a constructive review about prices of accessories and store parking, I have become aware of the stores price match policy and car space signage that is about to be erected. Can’t really ask for more. Yes the stuff can be pricey, but they will price match and yes it’s hard to park, but the store have taken action to ensure their customers can park. Our bikes always ride so much better after a visit to Trek.
Friendly knowledgable staff. Great range of bikes
Being limited to internet purchases for so much cycling clothing these days its difficult to know the exact size you need. Fortunately Wheelbase had both the sizes I wanted to try and at a good price.
The delivery was quick, and having decided which size fitted me best I returned the other and received a very quick refund.
Excellent customer service!
Work recommended is well-explained. Service is always friendly.
Always helpful and friendly. Good quality products.
All the staff at Trek Piccadilly are always extremely helpful and friendly. They provide great customer service
I am always made to feel welcome and the service is excellent.
Great products and fantastic customer service.
Knowledgable staff with a can do attitude! Can we fix it, yes we can!
Friendly, professional, going above and beyond!
Very helpful and friendly team- sorted out an issue I had with my bike. Wouldn’t hesitate to recommend them .
Thanks again to the guys yesterday who promptly sorted out my bike!
Great stuff
Very friendly and efficient
I have a lot of confidence in the workshop team to keep my e-mtb in great condition and the work I have had done (either for repairs or maintenance) has been done to a high standard and at a fair price. The prices for different servicing levels is transparent and work is done on time and to suit the customer. It's a great local bike shop.
Great work again from the team !!
Friendly service from people who know their stuff.
Great value for money not overpriced and fast service
As always, greeted with a smile as well as fast and friendly local service. Thank you
Fixed my bike. Great service. Reasonable cost.
Always seem to have what you need in stock but it's more about the customer service and product knowledge that makes you keep going back