Club 24 Concept Gyms

Member Testimonials

Report a concern   February 18, 2021 — Rated 10 out of 10 by D.C. Club 24 of Torrington
What do you like about our services?

I greatly appreciate their customer service team, and enjoy going their feels like another home!

Report a concern   February 18, 2021 — Rated 10 out of 10 by N.L. Club 24 of Middletown
What do you like about our services?

Clean gym. Friendly staff but not pushy. They don't constantly try and sell you services you didnt ask about. Could use a decline bench though.

Report a concern   February 17, 2021 — Rated 10 out of 10 by D.S.J. Club 24 of New Milford
What do you like about our services?

Bobby was ver instrumental in solving a billing issue. It’s refreshing to see a manager completely on top of his game. I was hesitant to recommend or rejoin Club 24 because of a lingering over billing problem but after working with Bobby he’s restored my faith in companies that actually care about their customers. Great employee in my opinion and it’s managers like Bobby that can make a difference in an organization. Thanks

Report a concern   February 17, 2021 — Rated 10 out of 10 by E.R. Club 24 of Middletown
What do you like about our services?

Everything

Report a concern   February 17, 2021 — Rated 10 out of 10 by Jean Mariano Club 24 of New Milford
What do you like about our services?

Your hours, great machines and such a clean facility and friends people.

Report a concern   February 17, 2021 — Rated 10 out of 10 by Bonnie Cypher Club 24 of New Milford
What do you like about our services?

love my trainer!! once i am rehabbed drom
knee replacement surgery i cant wait to get back!!

Report a concern   February 16, 2021 — Rated 10 out of 10 by Alexandra Esandrio Club 24 of Torrington
What do you like about our services?

Club 24 has always made me feel welcome! I have a service dog who assists me with my disabilities and this company has been amazing with their accommodations. Staff is always respectful and makes me feel comfortable each time we visit.

Report a concern   February 15, 2021 — Rated 10 out of 10 by Scott Centi Club 24 of Middletown
What do you like about our services?

Clean facility and friendly staff

Report a concern   February 15, 2021 — Rated 10 out of 10 by R.M. Club 24 of Torrington
What do you like about our services?

Variety of equipment

Report a concern   February 15, 2021 — Rated 10 out of 10 by Christopher McElroen Club 24 of New Milford
What do you like about our services?

The staff is very welcoming regardless of the day of the week. Greetings with a smile and always saying have a nice day when leaving.

Report a concern   February 14, 2021 — Rated 10 out of 10 by Alex Stango Club 24 of Ridgefield
What do you like about our services?

The staff is great. The club is always clean and it is always a pleasure to workout there.

Response from Club 24 of Ridgefield:

Hi Alex,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying the club and notice the cleaning we are doing.

Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 14, 2021 — Rated 10 out of 10 by E.R. Club 24 of Middletown
What do you like about our services?

The location is convenient, it's clean and the staff is friendly and knowledgeable

Report a concern   February 13, 2021 — Rated 10 out of 10 by K.B. Club 24 of Ridgefield
What do you like about our services?

The staff is wonderful. James the manager is phenomenal. Always kept clean and safe.

Response from Club 24 of Ridgefield:

Hi Keenan,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you notice the clean gym and the amazing staff we have here.

Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 13, 2021 — Rated 10 out of 10 by Theresa Angell Club 24 of Brookfield
What do you like about our services?

The big open room. Great for ventilation.

Report a concern   February 13, 2021 — Rated 10 out of 10 by T.G. Club 24 of Ridgefield
What do you like about our services?

Good environment and good machines. Good job keeping it clean and everything

Response from Club 24 of Ridgefield:

Hi Theresa,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a o out of 10. I’m so happy that you enjoy the environment and machines here.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 12, 2021 — Rated 10 out of 10 by J.T. Club 24 of Middletown
What do you like about our services?

Great Staff!

Report a concern   February 11, 2021 — Rated 10 out of 10 by Daven Nickerson Club 24 of New Milford
What do you like about our services?

Bobby is always finding ways to improve the gym.

Report a concern   February 8, 2021 — Rated 9 out of 10 by G.V. Club 24 Concept Gyms
What do you like about our services?

I use both the Middletown and Wallingford locations. Both are clean with friendly staff. Equipment seems to be in better shape in Middletown. You should have separate drop off area for used cleaner bottles. The old and new get mix in with each other. Just a suggestion

Report a concern   February 7, 2021 — Rated 10 out of 10 by George Ogno Club 24 of New Milford
What do you like about our services?

Friendly personnel, caring and knowledgeable.

Report a concern   February 7, 2021 — Rated 10 out of 10 by Michele Tarantino Club 24 Concept Gyms
What do you like about our services?

Clean and has every piece of equipment I need. Cant wait to try the classes!!

Report a concern   February 7, 2021 — Rated 10 out of 10 by J.G. Club 24 of Ridgefield
What do you like about our services?

You have all the machines I need at an affordable price. Masks are required . Cleaning signs and social distancing is being practiced.

Response from Club 24 of Ridgefield:

Hi John,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy that we have all your favorite equipment, our cleaning and social distancing.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 7, 2021 — Rated 10 out of 10 by Greg Sturges Club 24 of Brookfield
What do you like about our services?

I like that no one bothers me and tries to sell me anything, it would be nice if Brookfield had 2 freewieght benches like New Milford does

Report a concern   February 7, 2021 — Rated 9 out of 10 by Kelly Conrad Club 24 Concept Gyms
What do you like about our services?

Friendly staff, it's always clean and always have spray bottles available. Movie room is my favorite since it's quiet and private. Just wish the machines were more reliable (only 1 working treadmill right now) and I don't like that the open bikes are directly in front of the open treadmills instead of staggered.

Report a concern   February 5, 2021 — Rated 10 out of 10 by L.A. Club 24 of Middletown
What do you like about our services?

ALL the variety of services and some staff members

Report a concern   February 5, 2021 — Rated 10 out of 10 by D.V. Club 24 of Ridgefield
What do you like about our services?

The price is right and due to covid the gym is being kept clean (something that Club24 struggled with prior to the covid regulations).

Response from Club 24 of Ridgefield:

Hi Dain,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy our prices and how we are keeping the gym clean.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 4, 2021 — Rated 10 out of 10 by M.M. Club 24 of New Milford
What do you like about our services?

it has been a few months since First name removed and I have started to come together three days a week to work out. It has been great and we feel a whole lot better physically. Thank you for an extra clean environment and a great selection of machines.

God Bless

Roland and First name removed

Report a concern   February 4, 2021 — Rated 10 out of 10 by B.G. Club 24 of Middletown
What do you like about our services?

Cleanliness and friendly staff.

Report a concern   February 2, 2021 — Rated 10 out of 10 by Kenneth Massop Club 24 of New Milford
What do you like about our services?

The employees are more than friendly and helpful. The gym is constantly being cleaned and this location is never over crowded.

Report a concern   February 2, 2021 — Rated 10 out of 10 by Luke Stavola Club 24 of New Milford
What do you like about our services?

You have the greatest staff in the world.. Pay them more

Report a concern   February 1, 2021 — Rated 10 out of 10 by M.R. Club 24 of Ridgefield
What do you like about our services?

Good staff, convenient, and cardio theater.

Response from Club 24 of Ridgefield:

Hi Morgan

Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience. I see you rated us a 10 out of 10! I'm so happy that you're enjoying your time here at the club! We do pride ourselves on keeping the gym as clean as possible and being as friendly and helpful as possible! Please know I am always available if you have questions, suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and If they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!

James Gonz
General Manager


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