Member Testimonials
Clean gym. Friendly staff but not pushy. They don't constantly try and sell you services you didnt ask about. Could use a decline bench though.
Bobby was ver instrumental in solving a billing issue. It’s refreshing to see a manager completely on top of his game. I was hesitant to recommend or rejoin Club 24 because of a lingering over billing problem but after working with Bobby he’s restored my faith in companies that actually care about their customers. Great employee in my opinion and it’s managers like Bobby that can make a difference in an organization. Thanks
Everything
Your hours, great machines and such a clean facility and friends people.
love my trainer!! once i am rehabbed drom
knee replacement surgery i cant wait to get back!!
Club 24 has always made me feel welcome! I have a service dog who assists me with my disabilities and this company has been amazing with their accommodations. Staff is always respectful and makes me feel comfortable each time we visit.
Clean facility and friendly staff
Variety of equipment
The staff is very welcoming regardless of the day of the week. Greetings with a smile and always saying have a nice day when leaving.
The staff is great. The club is always clean and it is always a pleasure to workout there.
Hi Alex,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying the club and notice the cleaning we are doing.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
The location is convenient, it's clean and the staff is friendly and knowledgeable
The staff is wonderful. James the manager is phenomenal. Always kept clean and safe.
Hi Keenan,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you notice the clean gym and the amazing staff we have here.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
The big open room. Great for ventilation.
Good environment and good machines. Good job keeping it clean and everything
Hi Theresa,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a o out of 10. I’m so happy that you enjoy the environment and machines here.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
Great Staff!
Bobby is always finding ways to improve the gym.
I use both the Middletown and Wallingford locations. Both are clean with friendly staff. Equipment seems to be in better shape in Middletown. You should have separate drop off area for used cleaner bottles. The old and new get mix in with each other. Just a suggestion
Friendly personnel, caring and knowledgeable.
Clean and has every piece of equipment I need. Cant wait to try the classes!!
You have all the machines I need at an affordable price. Masks are required . Cleaning signs and social distancing is being practiced.
Hi John,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy that we have all your favorite equipment, our cleaning and social distancing.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
I like that no one bothers me and tries to sell me anything, it would be nice if Brookfield had 2 freewieght benches like New Milford does
Friendly staff, it's always clean and always have spray bottles available. Movie room is my favorite since it's quiet and private. Just wish the machines were more reliable (only 1 working treadmill right now) and I don't like that the open bikes are directly in front of the open treadmills instead of staggered.
ALL the variety of services and some staff members
The price is right and due to covid the gym is being kept clean (something that Club24 struggled with prior to the covid regulations).
Hi Dain,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy our prices and how we are keeping the gym clean.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
it has been a few months since First name removed and I have started to come together three days a week to work out. It has been great and we feel a whole lot better physically. Thank you for an extra clean environment and a great selection of machines.
God Bless
Roland and First name removed
Cleanliness and friendly staff.
The employees are more than friendly and helpful. The gym is constantly being cleaned and this location is never over crowded.
You have the greatest staff in the world.. Pay them more
Good staff, convenient, and cardio theater.
Hi Morgan
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience. I see you rated us a 10 out of 10! I'm so happy that you're enjoying your time here at the club! We do pride ourselves on keeping the gym as clean as possible and being as friendly and helpful as possible! Please know I am always available if you have questions, suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and If they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonz
General Manager
I greatly appreciate their customer service team, and enjoy going their feels like another home!