Customer Testimonials

Person working at the booth upon arrival was great. Driver was also excellent.

Service pick and drop

The app is so user friendly. The attendants and drivers are always courteous. This is the only parking service I use when flying.

I know this was probably the easiest way to solve an overcrowding problem, but I like the fact that when we pulled in, a team member said we would be upgraded to valet parking and completed my drop off <60 seconds! The shuttle was sitting right there waiting. We walked from the van to the shuttle and were heading to the airport. Like I said, you were solving a problem and did an excellent job!!!

On the return flight home, the shuttle pick line was so long that we would need to wait for shuttle #3 before getting picked up. Again, your team was well organized because shuttle driver #1 collected everyone's valet ticket so he could call ahead and have our vehicle ready. While collecting tickets, two more shuttles arrived before the first shuttle left so our wait time was minimal. When we arrived at the lot, we walked off the shuttle and our van was the first in line with the hatch and doors open. A member quickly handed us our keys and we were off the lot in a matter of minutes.

I am impressed with how well organized everyone was and coordinated their efforts were to make tour pick up, drop off and departure a seamless experience. I have nothing but praise and will continue to use Park 'N Fly Plus for all my parking needs.

Prompt, friendly, reliable service

Close to the airport, friendly staff

Like how they fixed the reservations not scanning upon checkin issue. Same thing happens but they have put in a process to scan the receipt along with the reservation so you do not get charged twice and end up waiting on a refund. Much improved.

Great customer service

The people are great, the price is okay, it is convenient and the facility is well kept

Fast and easy car side pickup and return! Reward points to get free parking. Best prices!

It is no problem getting to and from the airport in a timely fashion, even at 3 am. The prices are economical. You have frequent sales.

Just one BIG pet peeve. When you say, for instance, that a sale code ends on 09/04/23 that should mean midnight of 09/04/23, not midnight of 09/03/23. The wording is confusing and no one else I do business with runs their sale codes like that. Imagine my surprise when I tried to use the sale code LABOR50 on 09/04/23. And I use your company ALL the time. Perhaps you could revise your business model around this. Start the sale code a day later on the front end.

Both drivers were very friendly and drove safely.

The Oakland and SFO staff are very helpful, kind, thank you to the staff.

Great location, I’ve used your services several times. Never a disappointment. Very professional

Easy to find, staff is always very professional and great!

Convenient location, prompt shuttle bus, easy in and out with app and prepaid reservation

convenience and fast pick up

Convenient ... Like the Car to Door service

Convenient

Easy to book, they've been consistent with good service. The only thing is when I have to pull a ticket when their barcode scanner won't scan my online reservation. I've heard that some people had to pay whatever their ticket price was instead of their online reservation being acknowledged.

Always a quick, smooth and easy process!!

Punctual, friendly. Even on a very busy Labor Day weekend, we barely had to wait

The services was good,all person very helpful

It is the best facility to leave your car when flying, I've been using them for 20 years and have never had any kind of problem

relatively fast pick-up...very fast drop-off

Secure
Prompt
Polite

Excellent customer service, lot clean and felt myself and my car were safe. All three staff members were helpful and friendly. I would use this service anytime I travel out of the Oakland airport. Thank you!

Timeliness of pick up at arrival and return. also verification when leaving the lot.

How easy it is and close to DIA. I love that your shuttle drivers come quickly to pick you up whether from your car parking spot to the airport or driving you from the airport back to your car.

Service meets my needs