Customer Testimonials
My husband and I met with Martha Hardy at the Brookfield location to inquire about a trip to Italy. Martha was very knowledgeable about Italy and found the perfect trip for us. She was so helpful and was able to answer all our questions and concerns. We are looking forward to our trip and will book our next vacation with Martha.
Prompt attention
Very easy to work with.
Personal service!
Simplifies the process!
When I call in, everyone is extremely helpful. It is easy to use online services and knowing there is someone to call if you have questions or concerns is excellent.
Tina has great customer service and is extremely knowledgeable about specific destination. She has a great personality and works to accommodate your needs. We would not use anyone else
All my questions were answered and needs were met
Your agents know what they are doing and we do not. So much easier for planning purposes.
I personally work with Terri Norquist and she is always so polite, friendly, keeps you informed as to your needs and works very well overall with you.
It’s much easier to call FWT while on business travel than to worry about internet connection, etc. Excellent service!
The online platform is easy to use and the agents are available when needed
Patient, kind, and thorough
Very friendly, knowledgeable and patient.
I thought the information provided was quick and easy to navigate.
Everything worked smoothly making reservations and securing payment through my employer. Made my travel hassle free.
fast response and very accurate
Our travel agent Leah is always very helpful and responds back quickly!!
Prompt service
Angela either answered my questions because she knew the answer and if she didn’t know—she researched an answer promptly. However, she did know most of the answers. She’s very friendly and knowledgeable. I would highly recommend her services.
The customer service is phenomenal! They listen and provide other possible options. Very personal and friendly.
Quick and easy.
The July sale always saves us money on our winter trip.
fast, quick easy, efficient
Love dealing with Katie Buss of FWT. She's patient and always tries to find us a good deal and give us several selections that she thinks we would enjoy.
Very helpful and accommodating. Amber was able to secure our spot with a group vacation at the last possible moment to get us a the expiring discount rate!!
Thank you.
Jay was very professional.
Very personable and patient. Didn't make me feel like I was not bright when booking my travel. They were very patient when talking me through Concur.
I appreciate that the staff are able to step in and assist when I need to resolve a problem on the Concur booking site.