Customer Testimonials
My lawn came in beautiful this year and I appreciate your professionalism and your expertise
Consistent in service needed and notification of arrival day.
William Keys was quite helpful. He gave us a suggestion regarding a request we should make in the fall regarding seeding our shady back yard lawn with appropriate shade-specific seed. I'd like to think you could store that request in a customer data base but I'll try to remember to make the request as he suggested. Mr. Keys is most amenable and helpful.
Jeremiah Green has been an awesome rep for your company--ALWAYS cheerful, ALWAYS helpful, ALWAYS informative. He knows his stuff and is such a nice person. I highly recommend him.
Good Service
Your lawn care is superb my lawn looks like a carpet. Even when I have had problems we have been able to discuss it and work it out. I have not had as much success with the tress and shrubs. I have lost several bushes. I would give that service a 7. I would be open to any information sharing and education to get that up to a 10 as well.
Technicians are friendly - especially the last one.
Good people make a business model work, and I can't say enough about your lawn specialists. In particular, I would like to single out Mr. William Keys. William was our first advisor/care specialist and has served our property very well. Not only does he know his job, he is a kind, caring, dedicated, and passionate about his work. Our lawn looks beautiful at about half the price is was spending before.
I have trees that I thought I'd lose due to bug infestation,blight, and even a lightning strike, but William has brought them all back and thriving.
I can't recall ever seeing him unhappy, he is always smiling and of good cheer. It's obvious he likes his job.
I'd highly recommend that he be a trainer for new hires, or at least let other employees go with him as a ride along. Trugreen would profit handsomely from his expertise.
Again, can't say enough about William Keys. He's a great asset to your organization.
Respectfully,
Brigadier General Name removed USAF(ret)
Courtesy of technicians. Being called in advance.
IT,s work I donn,t have to do to have a great lawn
If there is a problem I will call you back and the problem is resolved
Service technicians take the time to talk with you and explain your treatment plan or address your concerns.
Quality care, advance notification of visits, at door visits when I am home.
I was just recently switched from one servicing location in Northern Virginia to one out of Ashland, VA. So far I have been 150% pleased over the previous location service provider. Both times that I received a call letting me know about a scheduled servicing date with the new provider they actually showed up. This was not the case with the other service location.
I was home on both occasions and met Al (did not get his last name) when he did a weed and feed application and then Arron Simmons who a few days later when he did a lime application. Both were very professional and did a very thorough job. So far I could not be happier with the Ashland, VA Tru Green Team!
Technicians are professional, courteous and responsive to my questions. Always on time and the proof of their work is in the beautiful appearance of my yard.
The Detailed explanation of what the lawn was treated for and what is recommended to be done by the homeowner for best results.
My grass looks very green and also looks like carpet (compared to my neighbor next door). You can really tell the difference your services provide when comparing to other lawns on my street.
I see results
Specialist who performed the tree & shrub service was Johnnie Chow. He has been out several times for both the lawn and the trees and shrubs. He is always very conscientious and answers any questions that i have. I know that when he is dispatched to do my applications i will be pleased with the service
Great customer service!
Johnnie Chow from branch 5402 did an amazing job on my lawn. it looks really good now. thank you for sending a great specialist like him
job well done
fast and green
Tech, was polite and helpful with answers to questions.
No matter how long it takes and however many applications to take care of the problem, Trugreen does a good job.
Johnnie Chow does a great job communicating his services
Great service, products and results.
Efficient and quick and needed products are readily available
Johnnie Chow came out on 4/28/17 and did our lawn and he was great. Would really like to have him do our lawn from now on for our treatments if possible.
Responsive to requsts