Customer Testimonials

Friendly and understanding of first time home buyers.

The process was very easy and Chelcie was great to work with.

I could do everything via email except the closing. Chelcie Burns made everything so easy. She was very responsive.

Honestly, Quick Response, Friendly, Professional, Nice, etc,!!!!

Chelcie was amazing! She was friendly and helpful with any questions I had. I appreciate all her hard work and explaining the process step by step. I will definitely be recommending her and this company to friends and family

We especially liked our representative, Chelcie Burns. We engaged her after having begun the mortgage process through another lender who we were not getting results from. Chelcie had to work quickly to get our closing finalized within a 3 week timeline. She was extremely responsive through every step of the way. In addition, all documents provided prior to closing by John Adams were very easy to understand which helped with a smooth closing. In summary I would definitely recommend Chelcie / John Adams Mortgage Company to anyone looking to buy or refinance.

The friendliest of the staff and very knowledgeable. If I had any questions, they were answered immediately. The best part was having Chelcie Burns as our loan person. She was amazing and always had a smile on her face through the phone.
Thank you John Adams and Chelcie
Donna & Pat Haggerty

Chelcie was very friendly and helpful with the whole process. She answered all questions and concerns with experience and knowledge.

It was a very easy process that required very little effort on my part.

Chelcie Burns, my lender, helped me with the purchase of my first real home. Even though there were a few hangups, with her expertise and John Adams' efficiency we were able to get through things swiftly and smoothly. I felt very well taken care of and confident throughout the whole process, and I would definitely recommend this company to anyone looking to purchase a home. They changed my quality of life for the better.

Chelci Burns!

Pleasant, organized, thorough,. She communicated throughout the process so I knew what was happening.

Chelcia did a wonderful job with these first time home buyers and helped them thru all the appraisal hurdles we had and she got the job done!

My favorite thing is my mortgage loan consultant, Chelcie Burns!

Chelcie is extremely attentive and knowledgeable. She will help in any way possible and is more than willing to answer any questions that you may have!

Friendly staff and respond and get answers on questions very quickly. Easily accessible by phone or email.

Chelcie is always on top of things and takes amazing care of our clients!

Chelcie Burns is professional, knowledgeable and a pleasure to work with. Will recommend and work with her for all our mortgage needs.

Great communication, happy client!!

Very efficient and extremely detailed work. Kept updated excellently!

the continued help i recived

Chelcie was awesome! She kept the buyers and I informed. She sent emails every week. She made the whole process stress free! It’s so rare to find a gem like Chelcie!

Great job keeping us informed, quick response to our questions. Working every angle to make sure we got the best possible program to fit our needs. A very smooth carefree experience.

Very good customer service and excellent with keeping you up to date and informed on the process though out the transaction

I’m so glad I contacted Chelcie to help me through my first refinance. She helped me purchase my home and through both processes was very patient and helpful in making sure I understood everything! Very accessible, quick, and trustworthy! Thank you!

Chelcie was very professional and always on top of things for us! I would highly recommend her to anyone!

Chelcie was fantastic from start to finish! She was very straight forward and always very prompt in answering our questions. Thank you, Chelcie for making it a pleasant experience.

Chelcie was great keeping us informed through the process, especially dealing with the Covid-19 issues we were all facing.

Chelcie Burns was amazing from beginning to end!

Chelcie was fantastic during every part of process. She already was able to refi a good friend of mine as well that I recommended her too.

Chelcie was great to work with and made the refinance process painless. It was a joy to work with her again and I would (and have) recommend her to others.