Customer Testimonials

Very helpful every step of the say

Super awesome and super fast

Everything went so smooth. From start to finish. Chelcie Burns kept my Buyer and myself completely informed every step of the way. Chelcie will be getting my business from now on.
It's taken me over 25+ years to find a mortgage rep that I can count on for everything!

Personalized and Friendly service. Easy to work with. Good digital portals and tools. Great rates. Much better having someone local who cares and is invested in you. No nameless or faceless or “teams”

Chelcie knows her stuff! She is well versed and experienced with loan products as well as the process. More importantly, she makes my clients feel like they are a priority. She promptly returns calls and deals with the challenges of getting a mortgage head-on. I love her transparency and the level of quality service she provides! I wish all my buyer clients used her.

This was a very, very difficult loan with lots of hurdles to jump and JAMCO and especially Chelcie Burns went above and beyond to get this deal done for this first time home buyer.

Responsiveness of the local loan rep. Very available to keep clients informed during the mortgage process.

I couldn’t have asked for a better team & outcome!

Chelcie's response time to questions concerns was outstanding. She is very approachable and a great communicator. She is very patient and makes her customers feel comfortable when there are questions, a good educator. She also is very respectful of personal information. Chelcie displays Great Professionalism at all times. :)

Chelcie is wonderful! I've used her twice now and plan on using her for my next purchase as well. Chelcie is thorough, answers all my questions quickly and professionally. She made this experience easy and great! Highly recommend.

Chelcie was my rock through this buying process. Amazing, helpful, knowledgeable girl

good communication

Chelcie Burns was great in assisting us through the process. She made sure we informed at each step of the way.

I had a great experience with Chelcie! She helped me through the whole process and kept me up to date on where things were at.

Very patient

Great communication & response time!

I appreciate the personal touch and care they took with educating me about the process.

Chelcie was absolutely fantastic. This whole process was so easy and I couldn't have asked for anything better!

Chelcie is amazing. She is a great communicator with my clients, knows the products we have available, and has a way of explaining things/making the transaction easy. I greatly appreciate her professionalism!

Chelcie was on top of things - quick and communicative - and generally made the process very easy to go through. Whenever I had questions, she responded very quickly and gave good information. None of the other 4 mortgage companies I looked at really had any follow up, but with Chelcie it was great!

Chelcie was awesome! She was so attentive and quick about everything answered all my questions and made the process very stress free in a market like this it was a huge relief highly recommend her and John adams to anyone!

Chelcie was absolutely amazing throughout our home buying journey! She was very responsive and kept us informed of everything that was happening and why. I felt extremely comfortable with her since she was incredibly professional but still down-to-earth. If I ever hear of anyone looking to purchase a home, I will definitely recommend John Adams Mortgage. Thank you, Chelcie, for making this experience a positive one for us!

The agent (Chelcie, B.) was very professional and she answered promptly to all questions.

Chelcie made this an incredibly smooth transaction

Chelsie was awesome and a pleasure to work with. She answered all our calls everytime we had any questions and was always available. We would work with Chelsie again without hesitation.

Chelcie is the absolute best!!! I honestly couldn’t have asked for anyone better. She’s super responsive no matter what time of day it is. She’s fast efficient and super informative no matter what’s silly questions we had. As first time home buyers she was just perfect!

Was very easy to refi electronically. Chelcie was very efficient.

Chelcie was incredibly helpful through the entire process. Very proactive and knowledgeable with every question I had.

Chelcie was very knowledgeable and always available if I had questions!

Overall the process is easy. It is easy to reach people at the company if needed.
the final numbers often match exactly to the estimate