- Phone: 509-590-0022
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Client Testimonials
The cleaning process and treatment for pet odors was very well handled by your employee, Zech.
Your Technician, Nathan, was prompt and polite. He answered all my questions. He clarified what I wanted done, then went right to work. He also checked a wool hall carpet to let me know how it had to be cleaned and how much. He was very helpful and efficient.
Great service
You don't use soap and the drying time is less.
Reps attention to detail. Very communtive friendly delivered as advertised. 100%. Would use again
The tech we had was awesome! He did a great job. The concern spots our landlord had were taken care of when he came back and it looks perfect. Extremely pleased with the process.
Most the stains were temedied with the carpet cleaning. Tha k you.
David did an amazing job. Our building had not had its carpets cleaned in a very long time. He didn't leave without making sure that we were completely satisfied with his services. Thank you, David!
Great time of and follow up service!
Excellent service High quality work. They are responsive, informative and professional.
The carpet dries faster. The carpet cleaner product leaves little or no residue.
Services are always friendly and efficient, I use the normal carpet shampoo plus the protection since I have a dog, my carpet always looks brand new after they come!
Your techs are awesome and the products they use make my carpets look new again!!!
Simple and easy. No issues
Technician was pleasant, efficient and arrived on time
Prompt response, excellent communication and the carpets look amazing! A+++++
Very knowledgeable and professional do a great job
He came into the house saw what had to be done. He did it in a very profession al manned.
They are efficient and friendly. They do a great job!
Nathan did a great job, going above and beyond with his work. He got a red wax stain out of my white carpet. Now the carpet looks wonderful. I will definitely go to Zero Rez again and recommend to others.
Jebediah was super nice and personable. Our carpets looks great.
Friendly good service.
the speed
Helpful making my appointment. Their technician
was prompt, knowledgeable, friendly and definitely knew what needed to be done. He was a perfect “10”.
We loved the job done yesterday in cleaning our carpet and kitchen tile floor... Your guy did the best job ever... thank you! Sue Walker
Our technician was so knowledgeable and informative! He provided us with all our options and discussed what was important to us. Our carpets look amazing and feel incredibly clean.
I had a very bad experience to begin with. I was TEXTED NOT CALLED at 7am on the morning of my appt ( my appt was 8-12) telling me they had to reschedule to 4-5 days farther than my original date. I told them I was unable to have this completed any other day than that day as this is a rental and the keys were being turned in the next day. They continued to tell me there was nothing they could do and when I asked for a manager I was told a manager didn’t work on the weekends and one would call me Monday. I absolutely refused this and told them I had the appt scheduled for 2+ weeks and that they had to come that day no matter what. I asked that they cancel someone else appt that didn’t have a RENTAL as my cleaning was time sensitive. They still refused. After calling the office and getting the same info about no manager, I was highly upset as there should ALWAYS be a manager to reach out to even on weekends. I was called or texted at 930 saying they could have a technician there by 10am.
Dominic showed up before 10am he was very nice very efficient and completely understood my frustration. He completed 3 bedrooms in under an hour and did an amazing job! I would highly recommend Dominick to anyone using this company!
As far as the company goes, you should NEVER cancel an appt the same day unless it’s a true emergency. When a customer tells you the reason is time sensitive this should be taken into consideration, if you do have the need to cancel an appt the same day YOU CALL NOT TEXT! I didn’t get the text message until almost an hour later because text message notifications are not as loud as a phone call. So in the future CALL FOR CANCELLATIONS NOT TEXT.
Blake did an amazing job and was able to get a graphite stain out we didn’t think was possible.
Nathan was awesome! There was a big stain in the middle of the floor that went away after he was done. The big determining factor for my satisfaction is if it doesn’t come back🤞
Prompt service, good communication, easy online scheduling, and good customer service. As a realtor, I'll have around 10-15 homes carpets cleaned a year. Zerorez is typically my go to because of their online booking and availability. The online specials are decent and if can find them at your local fair grounds, home show, or outer show then you can score big with 40% on any of their services from floors to hvac ventilation cleaning. Carpets to feel amazing on your feet after you get your cleaning, you can feel the clean, its amazing