Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 4, 2016 — Rated 10 out of 10 by F.O. Zerorez Salt Lake City
What do you like about our products and services?

It leaves my carpet so soft, and it is actually clean.

Report a concern   February 4, 2016 — Rated 10 out of 10 by D.M. Zerorez Salt Lake City
What do you like about our products and services?

Jeremy did a great job on my tile.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Pam Call Zerorez Salt Lake City
What do you like about our products and services?

prompt, friendly, and did am outstanding job. thx

Report a concern   February 4, 2016 — Rated 9 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Technician was knowledgeable and efficient. Carpets dried quickly, look great. Great price for the service.

Report a concern   February 4, 2016 — Rated 8 out of 10 by A.K. Zerorez Salt Lake City
What could we do to improve?

It would have been nice for the job to be done right the first time. My wife said there was a training of one of your new service employee. That is probably why this situation occurred.

Report a concern   February 4, 2016 — Rated 10 out of 10 by N.F. Zerorez Salt Lake City
What do you like about our products and services?

My carpets and chairs were much brighter and cleaner. The techs were honest and fair about pricing.

Report a concern   February 4, 2016 — Rated 10 out of 10 by Cornella Hancock Zerorez Salt Lake City
What do you like about our products and services?

Likeable guy. Fast work. Carpets look nice.

Report a concern   February 4, 2016 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, affordable, effective

Report a concern   February 4, 2016 — Rated 10 out of 10 by K.R. Zerorez Salt Lake City
What do you like about our products and services?

Very polite technicians, efficient and eager to make sure we were satisfied before they left.

Report a concern   February 4, 2016 — Rated 9 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

very prompt and did a good job.

Report a concern   February 4, 2016 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Everything

Report a concern   February 4, 2016 — Rated 10 out of 10 by Andrea Duncombe Zerorez Salt Lake City
What do you like about our products and services?

I love that my old, disgusting carpet FEELS clean and soft. I wish that I could afford to have you clean them every month!

Report a concern   February 4, 2016 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service and care. My carpet and tile look amazing. I am always satisfied with the job Zero Rez does.

Report a concern   February 3, 2016 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I was not home when the carpets were being cleaned. The technician kept me updated and informed during the cleaning process.

Report a concern   February 3, 2016 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

The last Tech (Rodrico or Renaldo) was terrific. He was assigned to come back for a re-service on two large spots or stains in our rug. He knew exactly what to do and withing a few minutes he had eliminated the stains (spots). With the Home Office's approval, he worked us into his existing schedule and cleaned our small formal dining room rug. It too had some high traffic stains, but in minutes he had removed them. My wife and I are thrilled with his service. We give him and Zerorez a "BIG KUDO!" Name removed

Report a concern   February 3, 2016 — Rated 8 out of 10 by C.G. Zerorez Salt Lake City
What could we do to improve?

Our grout didn't come completely clean so that was a little disappointing, but the tech was fast.

Report a concern   February 3, 2016 — Rated 9 out of 10 by H.M. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean the carpets look and the fact that Zerorez doesn't use harsh chemicals. I also appreciate the fact that I don't feel pressured into additional products or services.

Report a concern   February 3, 2016 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

Joe was our technician.
He was courteous very helpful and did an excellent job cleaning the carpets.
He was pretty speedy but left our home looking great.
I liked the way that he told us before he started what the cost would be.
We are totally pleased.

Report a concern   February 3, 2016 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

good results. However, your customer service telephone system is awful. I had to cancel my appointment last week due to my wife having to go to the hospital. I must have tried for over an hour to contact you but to no avail. On you phone you say to press "1" to speak to a rep about an appointment and the phone went dead. I finally called the corporate office and requested someone call me and no one did. I searched the internet and finally found a telephone number and someone actually answered it and I rescheduled the appt. You need to get your phone system up to date.

Report a concern   February 3, 2016 — Rated 10 out of 10 by B.A. Zerorez Salt Lake City
What do you like about our products and services?

it works well, and professional service from your employees

Report a concern   February 3, 2016 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

No residue and friendly staff.

Report a concern   February 3, 2016 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

The concept of rez free cleaning. And it is very effective

Report a concern   February 3, 2016 — Rated 10 out of 10 by Mindy Young Zerorez Salt Lake City
What do you like about our products and services?

Excellent job! So pleased! Very fast, very clean!

Report a concern   February 3, 2016 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

Natural..easy to make an appointment..dries fast and your people show up when they say they are going to be there

Report a concern   February 3, 2016 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

I was pleased with the whole process. You said what you were going to do and did it.

Report a concern   February 3, 2016 — Rated 5 out of 10 by S.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet and tile turned out great, but my wood floor was scraped in the process

Report a concern   February 3, 2016 — Rated 10 out of 10 by D.G. Zerorez Salt Lake City
What do you like about our products and services?

Everything turned out great. It was all done in a timely manner. The young man that was very helpful and very nice. Loved the work he did!

Report a concern   February 3, 2016 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

Ben was thorough and efficient. We were very pleased with the results.

Report a concern   February 2, 2016 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are clean. Technician was friendly.

Report a concern   February 2, 2016 — Rated 10 out of 10 by Arlene Lietchy Zerorez Salt Lake City
What do you like about our products and services?

Fernando was very kind, helpful and did his job well. I was very pleased at the results. I don't know that much about your products, but it did the job wonderful.


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