Client Testimonials

The service itself was great. Booking was not a good experience. I told Jennifer that I had online and physical coupons, and I specifically mentioned that I had one for $37.00. She said they were probably expired because they didn't have any of those promotions available, and booked me for two rooms at around $120 (can't recall). After my conversation with her, I found the coupon that was mailed to me from YayLocal!. It had no expired, and it was for $37 per room. I called back and I spoke to Elizabeth, and I explained what had happened, and I said I would like to book two rooms for $74. She said the coupon is for a minimum of three rooms, and they do not come out for less than $109, so she would book me for three rooms for $37 each, which she quoted as $129 (that must have been with an additional service charge). Now this coupon is making me spend more money to get a discount, hmmm. The coupon doesn't say that there is a minimum of three rooms. It says call for details. No other YayLocal coupons say that, and not other carpet cleaning companies say that based on what I found when I did further research. I asked for Chad to call, he did not. I sent him a message via LinkedIn, still not call. Jennifer called and tried to disagree with me. This is supposed to be a Christian company. I am a long time customer, and I am not impressed with these new business practices and dishonest employee practices. This is not what I had come to expect from ZeroRez. I was not going to post this review on Google or Facebook, but the more I think about it, the more frustrated I am. I don't want to have any further chats with Jennifer. If Chad wants to email me and set a time to talk, then I will decide what to do after that.

Courteous, professional agents. They worked quickly and thoroughly, They suggested scotchgard and other services.

The gentleman that came to our house was very respectful and did a great job. We will calling in June for another appointment. I also am having my son in laws carpet cleaned by your company only the 18 in bullock nc. Thanks for a great job and make sure you tell employees what a wonderful. Experience we had

Fast, no odor, fast dry time,

excellent!

FAST AND CORURTEOUS

All natural cleaning, friendly technician and on time service.

The service was very prompt. He called me shortly before arriving to let me know when he'd be at my home. When he arrived he very cheerfully introduced himself to me. He got busy right away; we surveyed the area to be cleaned together; I pointed out "trouble" spots that needed special attention; he gave me an estimate of the entire job; and when I agreed, he got right to work. When he finished the first room he asked me to take a look at it to be sure I was satisfied. I was very pleased; and he continued to work to get the job done. At the end of the job he told me how to take care of the cleaned area; time to stay off the carpet, turn on ceiling fans, etc.

I am very please that the few pet stains were removed; and most of the traffic pattern dirt was removed. I like the idea that the carpets were ScotchGuarded…of course, time will tell if that is effective.

Overall, i am quite pleased with the job done.

Efficient, friendly and professional service. Carpet looks great ,fresh and clean! Texture is soft and not hard.

I like the person that came to our house. Very knowledgeable and great person. Knew what he was talking about
The only problem is pet odor still linger and we may have to try something else. Unless you would come back and treat it again.

Service was quick.

The service technicians are always thorough and professional.

There is no residual.

Matt was awesome. He explained everything, tolerate my dogs' barking, the carpet looks great. Professional, courteous. Thanks! Looking forward to next year.

The quality of customer service from the first phone call all the way through our actual carpet cleaning service was excellent! Hard to find this type of service in this day and time. The technician was especially courteous and pleasant!

the people i dealt with were friendly, helpful and professional. the product is non toxic

I was very impressed with the professionalism of everyone I dealt with.

Technician was helpful and did a great job!

No soaps is the biggest seller for me but the service over the phone was great. Keep up the great customer service.

Carpet looks great, the techs were very proffesional and did a great job. The only negative would be the techs had a hard time calling in the May discount. I was able to call the main office and get the discount. So not huge deal, would recommend them in a heartbeat. Will also use again, well worth the price.

My technician Frankie was very knowledgeable and Professional!!! Great Job!! I'm very pleased with his service and would totally recommend and use him again hope you got more like him!!

A+++!!!

No soap residue, carpet stays clean longer.

Great service and strong product offering. The follow-up emails were a little too frequent, however.

That it is natural and safe for children and pets. Staff very professional. Does a thorough job of cleaning.

The service was extremely professional and I felt very comfortable having the technicians in my home. They did a thorough job and my carpets looked and smelled brand new afterwards. I was very happy with the service delivered by your team. Thank you!

No residue - nice smell

We really liked the gentleman that came to our house. He was professional, friendly, and knowledgable. He showed up in the allotted time frame and worked quickly and effectively!

I had a great experience from beginning to end. The technician was friendly and thorough.

Very professional service. Carpets have never looked better. I will be calling in the future for further service.

safe for kids and animals