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Client Testimonials
the tech was quite pleasant
Amil did a wonderful job cleaning everything and answered my questions. He convinced me to get a better air filter which I am getting through you. I was extremely pleased with the cleaning and your products.
Products were normal...the service person was exceptional.
On time. Quality work
Services was very good and friendly. The results were great.
Everything
The rugs cleaned up great - look like new. Freddy Cruz was great!
Your cleaner is 'natural' and not worried about my boys breathing in any harmful fumes
High quality service tech who really cared and answered all our questions. Further gave us some extra tips to do it right for the future.
i was very impressed with the service technician who came to my house. he took the time to explain the process (we have never used your service before) as well as answer a number of questions. he worked with me on what best to add to the service so i would be happy with the overall result - especially since i was not sure what to order over the phone since it was a new product/service. i would be very likely to recommend your service and in particular the tech by name.
at this point, we have been very happy with the results of the service ... we'll see how it holds up - i am hopefull.
DJ did a great job,the stains are gone and he was very polite and professional.
See my first trip review for 1/27/17.
Kenny was the 2nd tech sent to attempt to correct the mess left on the first trip. Kenny was polite, friendly, and did his best to correct the situation. Since our carpets had remained wet and then damp for 3 days and since they had a tacky feeling when touched, Kenny redid the entire house and spent time vacuuming up the excess water left from the first visit. The carpet dried pretty much in about 10 hours and the tacky feeling was gone. Kenny removed almost all the original spots and cleaned the stairs which looked uncleansed after the first visit. Overall, our house looked as we expected it to look after a cleaning.
Unfortunately, the orange spot in my office returned after the carpet dried (wicking?).
On a 3rd trip Kenny tried again and again the spot disappeared while wet but returned as the carpet dried. However, the spot looked to be about 85% to 90% gone when dry.
A fourth trip by a new tech Caleb focused only on that orange spot. Again it disappeared while wet and he tried to dry it fast with fans. But, the next day it returned. It currently is about ~97% gone. With the blinds opened and nothing in that area you can still see the slightly darker area as if something spilled on it.
My concern is that if we decide to sell the house later this year (a possibility) a buyer may insist on cleaning the carpets again and if that area does not clean up we could have a carpet replacement situation. Unfortunately, the stairs, the 2nd floor landing, and the 3 rooms upstairs are all one continuous carpeted area. Re-carpeting one room is really not an option since it will not match.
Possibly Caleb can offer his input since he tried his best to stop the wicking that is apparently happening.
You folks have been very responsive to this unexpected problem and if the first trip had never occurred, I'd easily rate you as and A+. But the first trip did occur.
Kenny and Caleb were both sharp and a credit to your firm. Ricardo is not. Maybe it was a bad day for him or faulty equipment was involved.
The technician was very knowledgeable about the products and pricing. He recommended the pet treatment for our carpets which helped the smell go away almost instantly! He was very thorough and fast and answered any questions I had! Also very reasonably priced! I would recommend Zerorez to all of my family and friends!
No residue and the tech was easy to work with.
How well my carpets were cleaned.
This is my 3rd Time using zerorez … This was the best time ever, beyond all expectations! Kirk was incredible knowledgeable and cleaned so well! He was very personable and will recommend having him again! Thank you so much!!
Houston Hinson
Classic Houston Landscapes
triangleyardwork.com
Zitazita.com
The technicians are always prompt, courteous, professional and very knowledgable. This particular time, they really went out of their way to offer cost effect options for smoke odor in the house, and when the product that was needed was not on the truck, the head technician from the office brought it over and also spent a little time talking with me about solution options. I've used Zerorez several times, and they ALWAYS deliver a great cleaning and wonderful service! Thank you!
The technician that came to my house was fabulous! Super professional, thorough & very helpful!
Professional and on time when they said they would arrive. The technician was very knowledgeable and friendly
Technician was very thorough and polite. The treatment for pet stains was a plus. My carpet looks great.
Great service and Caleb was fantastic!!
DJ was knowledgable, professional and friendly. I had about given up hope on my carpet looking good again. I am so pleased with the results.
Great, clean carpets!
My technician was top notch
Scheduling and arrival exactly as committed
Knowledge, professionalism, great work in a timely manner. Kevin was great!
Quick, my carpets look great
Technician was knowledgeable and friendly. Service was great and the entire process from scheduling to completion was very smooth..
It was easy to schedule without long delays; staff was courteous; Miguel,the gentleman who came to our house, was very nice and did a great job. Thank you.
Great product removing stains and keeping them gone!
Service was super!
Prompt, courteous service and a thorough carpet cleaning without any mess. One pet stain has reappeared slightly in the last 24 hours.