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based on 87253 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet and tile cleaning were done in record time and everything looks wonderful!!
Very nice people who provided excellent customer service from the moment I called to schedule the services. The service providers were conscientious and attentive to detail. I will definitely be a returning customer.
The tech was very nice and did a great job. Our carpets look really good and we'll definitely use Zerorez again.
This is our first time using Zerorez and we could not be more pleased. We just bought a home and this company was recommended to us by our realtor. Our technician, Ty, did an amazing job, putting in a lot of extra elbow effort to clean the carpets after he realized there was "invisible" pet hair embedded in the carpets. It came up in rolls! No extra charge, just "this is what we do". The carpeting looks brand new! We will definitely use Zerorez again.
On time.
Fast and efficient.
Careful and neat.
Listens to concerns and needs.
Clean and economically beneficial
Easy to schedule online, non toxic, friendly cleaners
Cleaning method and special water effects. Great staff.
Good reputation and customer service
great service, clean carpets were great!
Jon was awesome. Super efficient, kind and very knowledgable.
Zerorez did a wonderful job with cleaning a 20+ year old couch that had never been cleaned. Also, we had them clean the dinning room chairs and an accent chair.
I am thrilled with the job zerorez did on my tile.
Joe was on time, professional, and very friendly. He explained everything he was doing and gave me suggestions about spot cleaning.
Great service, fast and efficient, and great results.
Great service. Carpet turned out really clean
Our carpet looks brand new again!!
Jessie Baeza. was great and did a great and conscientious work. We will request him when we have the other side of house done after the holidays.
Fast, simple & effective.
Professional personnel, good communication and scheduling, timely arrival and execution at our home.
Detailed fast, and friendly!!!
Name removed
Minimal chemicals, simple cleaning process and equipment, professional and courteous staff, and the carpets looked great after cleaning.
My office does not look as clean as I thought it would. Carpeting appears dingy.
Super happy with the cleaning job done at my house. Still no stains coming back.
Fast, easy, friendly, professional!
Do you have any special products to use on carpet areas that don't come as clean looking as the rest?
We were very happy with how our cleaning turned out. The service tech was super friendly & very knowledgable, he did a great job!
The tech that they sent out was early and called ahead, was polite, and explained the whole process to me. No pushy sales tactics.
He was courteous and professional. Arrived on time and did a very good job.
Always easy to schedule, typically can schedule a day or so out. Carpet looks amazing when finished. Very professional. And I love that it's all just water; no residue or chemicals.
I paid $592.50 for you to come out and clean the tile floors in my new home, which I was required to pay in advance. When I got there later that day to start sealing the grout and tile myself, I saw piles of dirt, paint chips on the floor, puddles of water near wooden baseboards, and general debris in literally every room that was cleaned. Some was free floating, and some would come up with just some light scrubbing. A dustpan was filled with the debris that came out of a 25-30 square foot bathroom ALONE. I took pictures and videos of everything and sent them to you, asking for a refund. Because of the holidays, furniture and appliance delivery schedules, and our need to get our grout sealed so that we can move in as scheduled, I do not have time for you to come back out and re-clean.
You contacted me right away, which I appreciated. You offered to send someone back out to make it right, but I explained why we do not have time to do that, and that we had already spent the night cleaning ourselves so that we could get started on grout sealing as planned. I explained that I was only interested in a refund. You offered to come back and clean the floors and seal the grout for free, but I again reiterated that I do not have time for that at this point, nor am I interested. I just want a refund. After numerous phone calls, the best you were willing to do for me was refund me $250 of the almost $600 I paid. I told you I was unhappy with that and asked about a credit for the remaining $350, so that I could use it for a future service - even though I am not all that interested in using Zerorez ever again. You told me they would only credit me $150 toward a future service. I don't understand why you would not credit me the full amount, especially when you were willing to come back out and re-do it in the next few weeks (which, again, I just can't make work with our moving schedule). Unfortunately, a $150 credit is not enough to make me want to deal with you again in the future.
I’m really really disappointed and unfortunately will tell everyone I know not to use your service.
They clean everything so well!