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based on 87252 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Because you presumed it was ok to send me unsolicited and un requested emails because I was required to provide you my email for your services. Your presumption just cost you a new long term customer and any potential future customers from my recommendation.
No chemical smell and my grout came out clean, would do it again
The tech's that did the work were great, I was very impressed with the results, my work carpets were very dirty and looked great when finished, in fact one of the techs commented that we should have taken before and after pictures which was exactly my thought. They had to cancel the first appointment due to an emergency which I understand can happen at any time but rescheduled the next day and promised what they quoted and even included a discount for having to cancel the first appointment.
Daniel was very polite and did a great job. He was very thorough and provided amazing customer service.
The young man who worked at our home was very polite, a hard worker and did a good job. I have, in the past, recommended Zerorez and will continue to do so. I did not know that the tile in our bathroom shower could look so good again.
Zeroes does a fabulous job of getting out dirt and removing spots, My 14 year old carpet looks new!
Very professional and great job
No toxic chemicals
This is our first experience with a commercial carpet cleaner. The technician arrived in the allotted time frame. He explained the process he would be doing. We didn’t feel he would pressure us in additional add-one. When the tile and rug cleaning was finished he explained all the costs. Unfortunately I forgot his name, he is a great representative of your company.
Everyone you have sent to clean our carpet has done a great job.
You have been cleaning our carpet for more years than I can count and the carpet is in good shape.
Service technicians show up on time, are efficient and get the job done with no fuss. The result is always very good. Our technician, Chris, was helpful and explained some other services your company offers. Zerorez is the best.
Friendly, on time, great job
Price, quality of work & customer service
Fast and thorough, no dirty spots in sight. No water on the floors was left behind. This is never happened.
Your team at Zerorez has shown to me that you are dedicated to customer satisfaction. Following the initial carpet cleaning that was performed, we noticed the next day that two carpet areas needed a follow-on touchup. One call to your agent and a prompt followup was scheduled. No significant delay, no additional cost. My walk in life has shown me that these "human moments" occur and that what matters is the commitment to the task and your team displays this resolution.
Our family thanks you team Zerorez!
Your tech was very professional! He did a great job.
Great job cleaning the carpets, very professional representative, explained what was going to be done, was in time, and followed up to make sure I was satisfied.
My service person was very nice and this has nothing to do with him. i think Zerorez has changed the cleaning process and is just running a machine over the carpet and not removing dirt and stains. I did recommend you to my mom last year and she said the claening made no differance. I got new carpet 5 years ago and this was my first cleaning and it made no differance and the carpet in the front roon is now loose like the suction was too much. I can send a picture of this.
I have been a long tome cutomer and am very dissappointed.
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The guy was beyond excellent my fifteen year old carpet looks as good as new thank you
The Powered Water cleans, doesn’t streak and can be used on anything and everything. Customer service is consistent, friendly and so efficient! Joshua cleaned the tile, carpets and area rugs. Everything looks brand new!! He truly believes in the company he works for! I learned quite a bit about the cleaning process and how much healthier the Powered Water can be when there is a 9 month old crawling on floors and carpet. Thank you, Joshua!!
Always polite, friendly, courteous. Up front pricing. On time! Was done quickly.
Professional technicians, carpets, even though aged, came out clean and soft.
Abraham did a great job cleaning our office floors. He arrived on time, was courteous, helpful, personable and professional. He worked very methodically through the rooms and completed the job in three hours. The vinyl plank floors look great—super clean. Highly recommend for home and business.
Timely, professional service
Not be in such a hurry. I feel a little mire time could have been spend in the high traffic areas. They don’t even look like they got cleaned once dry.
Seemed a bit pricey. The tech did a very thorough job and was respectful.
The difficult stains on our 25-year-old carpet were cleaned to almost new condition. The service tech did a great job and was careful to explain what he was doing and also was COVID-friendly (mask and distancing).
Very easy to schedule, got the day I wanted. Carpets came out clean and look brand new again.
Good natural