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based on 84728 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first guy who came did a terrible job and there were white marks all over the grout. You had another couple of guys come and they redid everything. It looked a lot better and they removed the white stains, however, the next day we saw that there were discolored patches here and there on the floor. Also when they were doing the living room, they knocked over a vase and broke it.
My carpets look like new
Thank you EMATIE
Technician was very nice and he did a good good.
Love the ease of scheduling!
Love the end result!
Chris did a great job.
From start to finish, I couldn't be happier!! Your technician explained every step involved in cleaning my carpet and 2 area rugs. He (I wish I remembered his name) answered all my questions, so helpful. He suggested I take pictures which I did. The difference is now they look sparkling clean and I know they are.
Thank you Zerorez!!
The technician was thorough and explained the order and method of cleaning our carpeting and two recliners. He was on time and friendly. The price was very reasonable and we're happy with the results.
The young men were on time,pleasant, answered our questions, and were efficient.the carpets look and feel soft and clean.
Jeff did a great job, he came early (which I liked), and was personable!
Service technician was polite, knowledgeable and efficient.
They work
How clean and fresh they got the carpet.
Carpet looks great! He was even able to get a few stains out!
Jake was awesome. Quick, thorough and accommodating to my schedule.
The grout comes out like new. Thank you.
The customer service is excellent.
There is zero pressure from the techs who come out, they don’t try to upsell anything. They are honest and have a no-BS approach, and they tell you exactly what they’re doing. My carpets get cleaned, it dries super quick, and they’re very fast! I’ve never had a negative experience with Zerorez!
Very professional person cleaning our carpet
Great, quick, easy!
the young lady cleaned both carpets very well, but she did not use the fan for drying and it took almost two days to dry which I couldn't use the rooms for that time.
Like the way it cleans.
I really don’t think you want to know.
Service is great… techs are very nice and professional.
The main reason I scheduled Zerorez was to clean a large area rug. I decided to have all carpets done at the the same time. The area rug did not come clean in the traffic areas. I asked the technician twice if he could go over it again but he did not. He told me that he should have said something before starting because it had a fifty/fifty chance of coming clean and that doing it again would not help. Those were his words.
Second. The tech spent a total of 1 hour and 30 minutes for the entire job that I was charged
$480 with tax.
Would you be satisfied?
The technician really took his time to clean some stains before doing the entire carpet. Because of his care in his work, the carpet turned out even better than the last time it was cleaned, and it is 24 years old!
Had Zerorez out last September 2020 to clean tile and carpet, did an excellent job. Had all the furnature moved so all out of way, one Zerorez guy, did all the work and cleaning, looked nice.
This year had the Zerorez team out October 6 to again, clean tile and carpet. Your team stated they were not able to clean the tile as they beleived it had a sealer on it? I had this house built in 1998, never had sealer on the tile, and Zerorez just cleaned the tile last year, and I did not have Zerorez put sealer on it then either. I asked your team what would happen if I had it sealed by Zerorez last year, and was told they could then still clean it was because of the nature of your sealer? What? Again, there is not any sealer on this tile, and the only gloss or shine from the grout would be from wear. The tile still looks like new, except needing periodic cleaning.
That said, your team was very nice, professional, just would not clean the tile. This after I had everything moved so they could just knock it out. Took forevery, called the "supervisor" couple times, and ended up not cleaning the tile. So still had them clean the carpet since here, but still very disappointed they could not or would not clean the tile. One stated had an issue with previous customer recently with tile which led to issues. I feel like I was held up by the Union Steward and his Apprentice.
I ended up cleaning all the tile myself after they left since I already had everything moved and out of the way, and it looks fine. Very disappointed, as I only wanted to get my carpet and tile cleaned, to free up my time, so I could do other things, as I tend to do many things myself since most times it is better and I then to not have to listen to banter about why something can't be done or possible, and in the mean time just get it done. More importantly for me, and the reason for me calling your firm in the first place was to free up some time for me, which had the opposite affect, this is not rocket science people.
At this point, I do not know if I dare call next year when you have a tile special as i certainly would not want a repeat performance. Name removed
We had the tile and grout cleaned and it turned out great. Service was quick and the technician as was very thorough and friendly.
Thanks
The technician, Justin Spring was very professional and attentive. Great work!
We were very pleased with how well our tile cleaning went. The tile and grout look brand new! The price was reasonable for the job as well; we had seen very high prices advertised elsewhere, so were agreeably surprised at the value of your service. The technician, Tim, could not have been more pleasant; he was friendly; knowledgeable; patient; efficient, yet didn't seem hurried to finish the job; open to questions; conscientious, respected our home; informed us of company's other services, but didn't oversell. We look forward to budgeting for the tile cleaning service on an annual or biennial basis going forward, and will definitely call when we need carpet cleaning! Thank you!
Professionalism, service, and results of the cleaning. Overall, very pleased!
Excellent service from the initial phone call. The men arrived and were very friendly and thorough with the cleaning. Very helpful with the stains and got them right out! First time using zerorez and we’ll definitely be repeat customers!