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based on 84482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
carpet hard and not really clean once it was dry!
I could see the difference immediately. While he was cleaning it was like in the vacuum cammericials where you see dirt and then a supper white/clean carpet wherwe the vacuum pasted over. all of the dirt and oil from my dog came right up. I also like the care that was considered of my home. The corner gaurds are a great idea. I was informed of the price over the phone and told other services I may have needed would be reviewed and quoted on site. I got a reminder call for my appointment. Good customer service.
Kept us informed as to arrival time, thorough and efficient. Friendly tech but professional.
Did an amazing job on the carpets. Look 100% better. Like the fact no residue to attract the dirt back.
The tech took his time and did a Great Job. Your product worked really well as well!
no leftover odor and dried fairly quickly
Carpet looks great. My technician, Dylan Parnell, was very knowledgeable and polite. He did a great job.
I was disappointed. The young man you sent was very pleasant, but he was not ready to do the job without supervision. My rug and carpets stayed wet for over 2 days. They feel like they still have residue. Name removed
Very clean carpet very professional service
My carpet is now crunchy in most places. Also....there is an orange ring on my carpet along the borders of the carpets and floorboards. The rings are about two inches in width and cover most of the boarders. These were not here before Thursday. The actual person cleaning was very polite and worked very hard even though our carpets were left with rings. Thanks.
service was exceptional
Excellent job on our carpet and grout :)
The service representatives were well groomed, polite, very knowledgeable about product and worked well together, and were very efficient. We felt very comfortable having them go throughout our home - they represented your company quite well.
PLEASE DO NOT SHARE MY NAME IN ANY PROMOTION. THANK YOU
everything and your service tech, Troy was awesome. on time, clean, articulate, knows his products, knows his craft, and just a real nice man. Great customer service that's so hard to come by now days. I'll definitely use zerorez again !!!
The two young fellows Albert and Dan were wonderful, very professional, hard working and gave
100% to getting our carper really clean, going the extra mile with the tough spots and really
did a great job. I love that The product is so environmental and no chemical products. The
alkalinity of the water is wonderful and wish more companies were as forward thinking in their business practices. The guys stayed very late, worked 5.5 hours on our carpet. It looked so good after it was all cleaned! THANK YOU!
Cleanliness of equipment, workers. Things are explained before starting. Works with me if I'm not sure on cleaning certain stains. Carpet dries in a relatively short time. Worker is pleasant
Friendly and great value
Always do a good job
Wow I didnt know my grout wasn't supposed to be dark brown.
Dried quickly.
How well it cleans. Contact with all personnel was friendly and professional.
Technician was friendly and did a great job
Tyler was very friendly and efficient. Product works as advertised!
Service providers are always professional. Love that you do not use soaps
THE TECHNICIAN WAS VERY COMMUNICATIVE AND PROFESSIONAL.
Explain all additional charges when making original customer contact
Great customer service l
Reminding me of appointment keeping me advised of arrival.
Beautiful job
Love hold message
I felt the cleaning that was done this time was not as good as the first experience we had. The carpets seemed to look the same as they did before they were cleaned, within just a few days of cleaning. The grout really looked no different after the cleaning, and all of the dirt was not removed from the grooves in the tile (it was the first time around.
Overall, I felt the job that was done was not as effective as it could have been.
Professional, timely service.
The carpet always turns out amazing and stays cleaner longer.
Cleans without leaving a residue. And it smells good.