Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87343 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 22, 2017 — Rated 10 out of 10 by Natalie Maloney Zerorez Phoenix
What do you like about our products and services?

Very professional service and amazing results!

Report a concern   March 22, 2017 — Rated 10 out of 10 by Nikki Moss Zerorez Phoenix
What do you like about our products and services?

Very quick but through and personable.

Report a concern   March 22, 2017 — Rated 9 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

we're very happy with the results of the tile cleaning and carpet cleaning. It feels so good to be able walk around barefooted.
we have a dog that has allergies and she is not effected by Zeroez's process and products. Hayden was very helpful and explained the process thoroughly.

Report a concern   March 22, 2017 — Rated 9 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

I really enjoyed the quality of products used

Report a concern   March 22, 2017 — Rated 10 out of 10 by Tina Samuel Zerorez Phoenix
What do you like about our products and services?

Outstanding service! Our carpet tech, Kyle was amazing, cannot speak highly enough about him and our entire experience with Xerorez. We will definitely recommend them to all our friends!

Report a concern   March 22, 2017 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The employee who came was very professional, polite and informative.

Report a concern   March 22, 2017 — Rated 2 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You find ways to drive up the price over such small things. Example you quote me a price to clean a chair and just because my chair is "larger" then "average" you charged $30 more! How much longer could it really have taken 5 mins tops. Your true cost is time so just set a price, same with a hallway or steps. I would get it if I had 50 steps but 18 vs. 15 come on... I guess it comes down to this, is it more important to get $30.00 from a customer because the chair is a little "larger" then what you call normal. Or to have a repeat customer. HOpe the 30 dollars was worth it...

Report a concern   March 22, 2017 — Rated 10 out of 10 by Loretta Murphy Zerorez Phoenix
What do you like about our products and services?

There was absolutely no smell during or after the cleaning. The carpet dried within a few hours and was easily vacuumed today to make it look even better.

Report a concern   March 22, 2017 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Friendly service.

Report a concern   March 22, 2017 — Rated 10 out of 10 by Debb Young Zerorez Phoenix
What do you like about our products and services?

Professional service technicians. The products work well and they don't smell. Suggestions/recommendations are made to extend the longevity of my flooring and furniture.

Report a concern   March 22, 2017 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean, no fuss, no muss. Technician did an excellent job.

Report a concern   March 22, 2017 — Rated 10 out of 10 by H.F. Zerorez Phoenix
What do you like about our products and services?

efficient and the product is excellent.

Report a concern   March 22, 2017 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Nice people. Professional. Great job getting pet stains out and anything my 7 yr old leaves behind.

Report a concern   March 22, 2017 — Rated 5 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The last time my carpet was done the young man was able to get the traffic areas about 90% clean, although he did go over it a few times. This time your employee was able to get the carpet clean in the non-traffic areas but the traffic areas hardly appeared different. The difference between the two employees, I think, was the amount of effort put in. This time the employee seem rushed and was rough with the baseboards and corners, etc., hitting them with the nozzle head. He did keep me informed on how fast he was compared to other employees, etc.

Report a concern   March 22, 2017 — Rated 9 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

I like the fact that my carpets dried quickly and weren't too "crusty" after the cleaning. The technician placed protective moldings around our corners so that there wouldn't be any marks. Did a good job of cleaning the carpets and worked at an efficient pace

Report a concern   March 22, 2017 — Rated 0 out of 10 by J.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There were numerous stains left on carpet. I was able to scrub some of the stains out myself.

Report a concern   March 22, 2017 — Rated 8 out of 10 by A.C. Zerorez Phoenix
What could we do to improve?

I've used Zerorez in the past and I feel like it has gotten more expensive. I paid extra for a pet treatment and I can still smell urine in that room. I will attempt to go over it myself to see if I can remove the smell. Just thought I would have better results using a company.

Report a concern   March 22, 2017 — Rated 10 out of 10 by Tyson Wiltbank Zerorez Phoenix
What do you like about our products and services?

Zerorez always does a great job. I feel comfortable with their staff. They are dependable, friendly, trustworthy and reliable. I know I am getting the best work every time they come into my home. The work they do lasts twice as long as their competitors so in the long run I feel we are saving money. Though I am spending more money up front, I know in the long run it is saving me more money.

Report a concern   March 22, 2017 — Rated 7 out of 10 by M.P. Zerorez Phoenix
What could we do to improve?

Your representative was very courteous and explained the process. However I did find your service to be a little expensive and more than what we were prepared to pay. The one carpet did not clean up as well as we hoped and we did pay a lot for the service. He did explai. The stains might not come out. I probably would not have cleaned the carpet and would have gotten rid of it. He did say the stains may not come out.

Report a concern   March 21, 2017 — Rated 10 out of 10 by Audrie Ouellette Zerorez Phoenix
What do you like about our products and services?

this was the 3rd (??) time I used Zerorez from the moment you call and get the voicemail, you know the experience will be over the top. The technician was great, thoughtful, polite. Worked efficiently and quietly.

Report a concern   March 21, 2017 — Rated 10 out of 10 by Mike Robinson Zerorez Phoenix
What do you like about our products and services?

Your process is so much less disruptive than other processes and just as effective.

Report a concern   March 21, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Your company made our carpets looks like new again. With Kids, a dog, and a cat the carpets get plenty of use. Amazing how good the tile looks also. Very satisfied.

Report a concern   March 21, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Steve was very informative & helpful.

Report a concern   March 21, 2017 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

the courteous service (like we received from Jeff) and the results are great.

Report a concern   March 21, 2017 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

You were able to remove stains that no one else could remove, and the carpet stays clean longer because you don't use shampoo.

Report a concern   March 21, 2017 — Rated 10 out of 10 by G.A.F.G.D.D. Zerorez Phoenix
What do you like about our products and services?

They do a great job, always!

Report a concern   March 21, 2017 — Rated 9 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

On time, nice guys, do a great job - efficient!

Report a concern   March 21, 2017 — Rated 9 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Arrived on time and extremely professional.

Report a concern   March 21, 2017 — Rated 0 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had asked about getting the carpet clean at the edges near the wall. I was told that would not be a problem when the appointment was made. When the technician started cleaning the carpet he said the dark edges could not be cleaned. This was basically the main reason I wanted the carpet cleaned. Also the carpet is hard and crunchy, no better than the last time I had it cleaned using an inferior company with a Groupon voucher. I would appreciate a visit to show you how bad the carpet turned out. I have only minimally walked on it since it upsets me to the point of sleeping on the couch downstairs.

Report a concern   March 21, 2017 — Rated 10 out of 10 by J.S.S. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning


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