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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean carpets. Good workmanship, great employee.
Along some of the edges of the carpet in some spots the machine left strange marks that look like an animal was scratching the rug. Some of it rubs out but not all of it. Strange but not a huge deal.
Great explanation of the benefits, easy to schedule. Excellent service by the technician, Harold.
Does not smell and you guys are always on time.
Prompt, friendly, environmentally conscious
Technician did not check to see if carpets were even dirty enough to be cleaned. There seems to be no change.
Area rugs were cleaned. But now that they got wet during the cleaning there seems to be a new odd smell.
Very professional and job well done
I was very impressed with the professionalism of your technician. He did an awesome job & we're very happy with the results! I also like the fact that there isn't a harsh chemical smell that lingers. Great job!
Your workers.
The guys came exactly when scheduled. They were helpful, polite and did a great job. We will definitely use Zerorez again!
I like that fact that it is just water being used on my area rugs.
Fresh clean friendly service that really does a good job. Only had one spot that didn't come out. Will definitely call them again.
It made my carpets look great!
carpet did not get clean. very disappointed. dark spots never went away. I would like a refund.
very friendly staff. office personnel and technician. tech was very professional and did a great job.
It worked on my horrible carpet!
HOW YOU STAND BEHIND YOUR WORK AND RESPOND QUICKLY.
I had concerns with how my traffic areas turned out (showing dirt) on my 23 year old Berber carpet. I called and talked to Teddy, who was fantastic listening to my concerns and assuring me another technician would come out and hopefully take care of the problem.
Kevin came out right on schedule, assessed the problem and went right to work. To my amazement he was able to do his magic and totally wiped out my concerns. The carpet looks amazing. Teddy called me back as follow up and I couldn't be happier. Teddy and Kevin are definitely assets to your team. I will always use "ZEROREZ" and will recommend you highly. THANK YOU!!!!!
carpet looks better than previous cleanings on our older carpet.
There is no smell after the cleaning. Our tech was great!
No perfume type smell masking the clean. I was absolutely stunned by how clean the carpet turned out. I have already recommended your service. Thank you!
Fast drying; no residual soap; back-to-new looking carpet. Technician explained how he would be doing each step of the cleaning process. Very friendly. . .he even petted our dog.
It is cleaner than most others which we have had.
Nothing
The service was incredibly, and the quality of cleaning is the best there is.
Our guy was very helpful and honest! Will use him again!
Dustin did a great job!!
Your company has great customer service, but I was told that when the grout was cleaned, it would look "like new." After the initial cleaning, the grout was still dirty. I called and expressed my concern, and a technician was sent out to clean the tile/grout for a second time. The technician said that if the grout still looks dirty in the high traffic areas, after it dries, then the grout is stained and won't come clean. The tile looks great, but we spent close to $300 to still have dirty grout, after being told, when I set both the initial and follow up appointments, that the grout would be restored to it's original color.
Service tech was amazing. Very friendly and professional. They did a wonderful job.
We were misled in the armory care treatment we were receiving. Poor communication among tech and felt we received an additional add on service that was needed.
Very friendly & knowledgeable employees. Super easy to schedule an appointment. Employees on the phone & in person are happy to help & answer questions. The products are amazing and the floors look fantastic when the work is done.
WE USE ZEROREZ BOTH IN MN AND AZ. WE LIKE THE SERVICE AND THE TECHS ARE ALWAYS VERY NICE AND DO A REALLY GOOD JOB. THEY REALLY TAKE THEIR TIME AND ARE ALWAYS PROFESSIONAL.
DILLON TOOK EVERYTHING TO MAKE OUR SERVICE SEAMLESS. THANKS,DILLON GREAT EXPIERENCE ONCE AGAIN.
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