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based on 87799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were very professional....
I was able to have a tech come out same day. The tech was awesome. As always, I was completely satisfied the carpets look amazing. The technician was on time which was awesome because we were on a time constraint. Thank you
The people I dealt with were very cheerful and helpful. They were willing to do what they could to make sure I was satisfied. They kept me well informed from the time I made an appointment to the phone they gave me to let me know the technician was on his way.
The products are environmentally friendly and work very well. The technicians have always been very courteous and professional.
It's the best
The service was excellent. James was a very pleasant young man and he did a fine job.
I like that no chemicals are used
On time!!!!!
Removed all of the red wine stain on the stairwell! Didn't think it was possible.
Pet friendly, and very polite.
Luis was the technician-- very professional and friendly. answered all questions and did a superb job. So glad we had carpet cleaned by your company.
I feel that you have done a very good job at cleaning and have in the past noticed that some repairs needed to be done where the carpet had been seamed together on installation. I had noticed one place, but your agent pointed out another place that was more urgent. I did have the repair made, and was glad to have had it pointed out to me. I also feel that your products seem to last quite a while.
Great service, but very pricey.
I have heard about zerorez on the radio for a long time, so when I decided to get my home cleaned, they were my first choice. The customer service side of the business is excellent. They always returned my calls and even called me proactively rather than waiting for me to call first. The technician, Jeff K., arrived at my home on time and he was friendly and knowledgeable about the product and company. He offered thoughtful insights on what would be the best services for my family and situation. I don't feel like he pressured me into any unnecessary upgrades. What was shocking was how dirty are floors were and I didn't even know it! We've only lived in our home for 18 months and we don't even wear shoes in the house, but I saw a big difference! Thank you!!!
excess water in other rooms not wiped up
bathroom tile that was cleaned has several pools of water sitting which tell me that this area was not sealed
honestly disappointed with what I paid vs the job being done
Professional, friendly and efficient.
The correspondence was so great from the scheduling, to the contact on time of arrival and the service itself. Our tech was so friendly and did a great job! Our carpets look so fresh!
On time, friendly service, and job well done.
The Zerorez team is very professional and goes above and beyond to provide excellent customer service.
Always a professional job. The carpets look fantastic, and the technicians are very friendly and work hard.
My carpet looks beautiful now.
Very professional and reliable
Staff are friendly. They're accommodating to family needs and schedules. The carpet was fluffy and nice.
Carpets look great after the cleaning
I liked the prompt attention to service with note up charging I like that it was completed quickly in the job that very well
On time and friendly
I could of swore my quote over the phone included scotchgard but was charged an extra $75 for it. Also, the gentleman told me my master bedroom should be more because it was a larger room. I told him no one ever asked me how large the rooms were so he said he wouldn't charge me more. You guys do a good job of cleaning but I felt like there were too many hidden costs.
From the phone representative to the gentleman who cleans my carpet, ALWAYS professional and courteous. Thanks once again for such great service!
the guy who came out was nice. thank you Trey
Your technicians are very knowledgeable about your products and able to convey how the products will work on my carpet and tile floors. They were extremely courteous and performed the job quickly and efficiently.
I was disappointed in every way possible. The spots are coming back and some look like they were never touched, the service man left me with small tables and chairs all over the hallway and kitchen, there were extra charges that I had no knowledge of and didn't think they should be there. There were no small booties to wear over shoes like other companies give. I am 90 years old and walk with a walker and I think the service man should have put the small pieces of furniture back since I couldn't do it. My husband is in a wheelchair and those tables and chairs were left in the way of wheeling him anywhere in the house. Your serviceman is not a good representative of your company.
Finally, in almost 70 years of running a household and doing business with firms, I have never had to pay a bill before I could see it and go over the charges. This is no way to conduct a business. I paid extra money to hire your firm and I am sorry I did and I will not recommend your company to anyone --- quite the opposite, I will warn them against hiring you.