- Phone: (480) 507-2419
- Visit Website
based on 87319 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of service and efficiency of service.
I was told that even without fans that the carpet would be dry within 8 hours. We still have spots that are damp and it's been 31 hours since the treatment was finished... and I have ceiling fans in 2 of the room and a floor fan in the third. I also didn't expect to have any residue left, but whenever I run my hands over the carpet (especially the damp spots) they feel tacky and I have to wash them.
While I do feel that some of the bad areas got cleaner, I now see some spots in areas that I didn't see some before. I'm guessing that's because we had cleaned the surface previously and something deep down was drawn out... but that doesn't help me when my goal was to have a cleaner floor. Now I feel like I have to go back and clean those spots and I wonder why I got a carpet cleaning service at all.
Friendly on time service. Did a good job on my carpets.
Jason was great! He was only supposed to clean the sofa and loveseat, but when I asked about my kitchen tile he gave me an estimate on the spot and started cleaning them right away. Amazing! I’ll definitely look to Zerorez when I need my bedroom carpets and the rest of my tile cleaned later in the year.
CLHarrington
Service was great !
I would highly recommend Zerorez. Chris, our technician paid attention to detail and answered any question we had. The end result is wonderful - our carpets look like new and our tile and grout have never looked better!
Sue Last name removed
Chandler, AZ
Your technician was great! My carpets haven't looked this good, since they were installed.
My carpet looks, feels and smells clean. And the tech was s great guy who got the job done quickly. Will definitely use this company again!
All good!
Great service!!! The carpets look great!
I like the suctioning if the dirty water right off of the floor.
Great service
I like how the appointments are made, the people are friendly and the service is good.
First of all, the technician Andrew, was great. He explained everything prior to the cleaning and also after and he did a wonderful job. It was the first time using your company as our son told us about from a radio station he listens to and when I was talking to a friend about it she told me she uses your company also. The service was very quick - about an hour total for cleaning 5 rooms and one being oversized. The carpets look very good and they are not at all rough like some companies before have left them. All dried about 6-8 hours later so we could put things back.
On time and professional carpet cleaning technician. Answered all my questions with no hesitation. Came and did his job and left in a timely manner. Will definitely use and refer people to ZeroreZ
Friendly, professional, clear instructions and billing, arrival confirmation.
They called before arriving, showed up on time and the tech was super thorough and very polite.
The customer service is great! The carpet technician was very knowledgable and extremely professional!
Arrived on time, did the job specified, cost was as discussed, carpet was NOT over soaked and dried within specified time. I got what I paid for, which unfortunately isn't a common thing in 2017. Will use again as needed.
Friendly- on time- job was done great!
Carpets looked 100% better!
the service was very good. The representative was friendly and knowledgeable and performed the service well. Setting the appointment was easy on line.
The person who came insulated my husband when he answered the door and was asked if he was First name removed. How perfessional was that, not that he even said it in a joking tone. It went all downhill after that. I would never recommend this person.
Tech. was excellent
Your representative was on time. He was pleasant and shared interesting facts. Our carpets look great. We used your company back in 2011. We were pleased then and now again. Thank you.
Pleasant personnel and ability to remove most every kind of stain
Never would i recommend or suggest any other company. Zerorez does my personal cleaning as well as my clients. No one better
I told you that this is the wrong email. I'm in Australia. Change your records.
Your tech is very pleasant and careful. An excellent job was performed. I think he was surprised at how I like the carpet in garage.
This will NOT be the last time I will call you guys.
Thanks again.
Our serviceman, Abel, was wonderful. He checked out the carpets before he started to make sure there would not be any 'additional' charges after he was finished. He did an amazing job on the carpets. There were extra dirty spots where my father's walker left tracks, and now they are gone. The recliners that Abel cleaned now look like the material has nap again. I highly recommend Zerorez.
Dillion was a truly great and very knowledgeable if I ever have to have my floors cleaned I will definitely ask his he could be my service tech