Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87319 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 14, 2018 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

Always professional, friendly and efficient. The carpet spotless!

Report a concern   January 14, 2018 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Cleans tile and grout VERY well.

Report a concern   January 14, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Friendly technicians and fast dry time.

Report a concern   January 14, 2018 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Such a nice group of people. From the initial phone call to scheduling to the technician who cleaned our carpets. Great knowledge and answered all our questions.

Report a concern   January 14, 2018 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The service was excellent, very professional! This is the second time using and we were very happy with how our carpet looks. We will definitely use Zeroez again.

Report a concern   January 14, 2018 — Rated 10 out of 10 by D.H.P. Zerorez Phoenix
What do you like about our products and services?

We like the lack of use of chemicals and still a nice clean result.

Report a concern   January 14, 2018 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

I really like our guy Chris he was very friendly and did a great job of explaining everything he did.

Report a concern   January 14, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Everyone we spoke to from booking, to confirming time to timely arrival was efficient and well informed. Kevin worked with us on site to assess and to resolve our issues efficiently and least costly. We are very satisfied.

Report a concern   January 14, 2018 — Rated 10 out of 10 by H.V. Zerorez Phoenix
What do you like about our products and services?

👍🏻

Report a concern   January 14, 2018 — Rated 8 out of 10 by K.K. Zerorez Phoenix
What could we do to improve?

The prices are a bit higher than other companies

Report a concern   January 14, 2018 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

I always appreciate the promptness and professional attitude of your personnel. Carpets look great and dry quickly. The new brush system is a great asset to making the carpets cleaner and look great. Thanks

Report a concern   January 14, 2018 — Rated 0 out of 10 by B.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

In our main living area, we had a very soiled area were the couches are, main reason for having carpet cleaned. Still looks dark. I'm thinking of haveing the guy I have used for years come see if he can get the soiled area clean. I wanted to try you but no soap might not be the answer.

Report a concern   January 14, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Good

Report a concern   January 14, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Always receive excellent results. Technicians always friendly and courteous. Happy to know products used are safe.

Report a concern   January 14, 2018 — Rated 1 out of 10 by L.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It was more pricey than others. The protectant that cost 100 bucks more wasn't effective. My carpets are clean but they are stiff, like they needed to be washed with soft water. And they smell funny.

Report a concern   January 14, 2018 — Rated 5 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The guy who came out was amazing very professional my complaint is not with him.

The carpets do not look much different a couple small stains returned hours after him leaving Which I understand some stains are hard we have had many other companies come out and they work better for us.

Just unhappy with the quality of product after hearing so many others were happy. Atleast on the radio they seem happy

Just won’t be returning and no referring

Report a concern   January 14, 2018 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Jason explained everything thoroughly and did a very complete job of carpet cleaning.

Report a concern   January 14, 2018 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

The technician did a great job. He was thorough and pleasant. A bit on the "chatty" side but very nice. We are pleased with the results.

Name removed

Report a concern   January 14, 2018 — Rated 9 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Steve was very nice and informative. He did a good job. BUT - how is it my bill was $188 when the TV commercial says 3 rooms cleaned for $119 and then I have a 4th room which I was told was an extra $40 plus $15 extra for the area of Arizona I live in? That totals $174 ! Is the rest tax?
I am waiting for a statement which I need to have to honor my guarantee for the new carpet I just had installed only 8 months ago. Please send that to me.
Name removed

Report a concern   January 14, 2018 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Friendly and quiet.

Report a concern   January 13, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Quality service, polite and efficient representative.

Report a concern   January 13, 2018 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

THE carpet looks great. The rep was very personable and easy to work with.

Report a concern   January 13, 2018 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

On time. Very professional, courteous. Technician cared about me.

Report a concern   January 13, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great Service! Serviceman was friendly, informative, helpful and on time.

Report a concern   January 13, 2018 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Kyhl was Quick, efficient, and had a friendly demeanor.
Explained what service was done and safety precautions.
Very polite and professional.

Report a concern   January 13, 2018 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

Best technician! He was polite, very informative, had great customer service skills, was a very hard worker and did a beautiful job.

Report a concern   January 13, 2018 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Good customer service from the technician. Only complaint is that even after special treatment to eliminate pet urine odor in carpet, it’s still there.

Report a concern   January 13, 2018 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Carpets look great and the cleaner was so sweet and did a very good job cleaning them.

Report a concern   January 13, 2018 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Technician was very polite and professional and did a excellent job very happy with the service.

Thank you,

Name removed

Report a concern   January 13, 2018 — Rated 10 out of 10 by V.N. Zerorez Phoenix
What do you like about our products and services?

Was on time told me about the product ask about the stains. When was done with carpet they looked like new. Very pleased would recommend my. Friends. Thanks Kevin good job.


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