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based on 87311 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very nice job ..quick and pleasant..the tech was great!!
The pick up and delivery of my area rugs.
I love the responsive service calls, the effectiveness of the empowered water, and the price! You guys are great!
I’ve been using ZeroRez for years and I love it!! My daughter in Flagstaff is hooked now, too!! It’s great for accidental spills, too, especially when they just happen. You’ll never be sorry with ZeroRez!! Thanks for listening!! Jan Ferguson
Carpet I thought was stained forever came clean. The gentleman that came to my house were patient, kind and professional. Abel Valdez is a great employee. You should make sure he stays with your company a long time. I can’t say enough good things about him.
Excellent cleaning, and quick service.
The person answering phones could explain charges better
Efficient service. Really cleans. Knowledgeable employees.
Our scheduled technician, Robert, was outstanding. Couldn't be more happy with the service I received today. The technician was knowledgeable, friendly, and did thorough work. Robert took pride in the work he did which is always appreciated by the customer. I will definitely recommend Zero Rez to others and be sure to use in the future.
I had my master bedroom carpet cleaned and a 3 set sofa.. I showed the technicians a spot that my dog lifts his leg at in the master bedroom.. It was very obvious where the spot was. Once they finished, I checked the master bedroom and the spot wasnt even touched. They said that this would be an additional $75... the room its self cost $50.. Really?! I was wanting the stain removed, nothing special. I declined an additional treatment for $75, thats ridiculous! Pulled out my $100 spot cleaning machine and had the stain removed in minutes..
I would recommend doing a walkthrough with your customers to make sure they are satisfied with the service prior to closing out the service and putting all of the machine/hoses away...
Zerorez did an excellent job cleaning our tile! It looks brand new and we are thrilled with the results!
The technician Josh was professional and informative!
Very good experience. Jeff was friendly and transparent. Appreciated his candor & professionalism. Only thing short of giving a 10 grade, is that my carpet has just dried, so perhaps having a couple days following service for survey may be best.
Our tech was very helpful and explained exactly what different services would do and made a good recommendation for our specific carpet. He gave us the exact price before starting, arrived early, finished quickly and was really nice. Overall very happy with the experience!
very professional, always does an excellent job
The employees showed up on schedule and were very friendly and professional. The results of the carpet cleaning were even better than I expected.
Great service from the initial contact to the final service. Technicians were prompt, friendly, and efficient. Carpets look great!!!
My carpet looks great. Your employee were terrific - very professional and gave me a lot of information regarding my stains. I would highly recommend. This is the second time I have used your services. The previous time I had my friend's apartment carpet cleaned. Five star no doubt. Thank you as my place looks fantastic. Lynda
Efficient and effective
They did a nice job but it was very expensive I thought it was gonna be 200 when the technician came it shot up to 500 because you said I had bad text games in the chemical to take it out $75 a gallon I think that’s a bit much
Eric fisher was excellent in servicing my carpet and tile. I will ask for him each time. He is an asset to your company. thank-you Name removed
The technician was excellent. Explained everything what he was going to do and the cost was reasonable.
The technician was awesome! I was cleaning my carpet in hopes of just making them presentable until we can get the carpet pulled up and replaced. My carpet came out so well that it has bought me some time to take my time and shop around. my carpet is 100x's better than expected. my 13 year old carpet looks almost new. It is a little "crunchy" but the overall results far outweigh the bit of crunchy i have to deal with. We have used other carpet cleaners in the past so i didn't expect these results because others have never gotten it this clean. I am impressed.
Manuel is a BIG asset to zerorez neat and professional GREAT JOB THANK YOU
Top notch customer service. Top notch results.
They work
I appreciate the time and attention the tech took treating and cleaning our carpets in the house. We have had them cleaned numerous times before but never by Zerorez and never to this level. Thank you!!
They did a great job and the price was perfect!
That there are no chemicals and the carpet feels so soft when dried. The techs have all been great
Prompt and courteous. Jess even moved a table so he could come at an earlier time (I'd asked a grandson, but he couldn't come until later). I call you every time!