Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87303 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 28, 2018 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Thorough and on time

Report a concern   October 28, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

I like the "no soaps and chemicals". your service technicians have all been professional over the years and done a great job of cleaning carpet and furniture.

I only have one complaint this time. I called the morning of the service to be sure that your company had both my work and home number for the "on their way" call. I was informed that the information would be passed on to dispatch. I was still at work when my home was called and a message left. I did finally get a call from the service technician stating he would have to leave because he was only allowed to wait so long. I asked would he give me a few more minutes as I had never received the first call and was only 10 min away.

Thank-you Mike for waiting for me and for doing a good job on my living room.

Report a concern   October 28, 2018 — Rated 10 out of 10 by Jill Neely Zerorez Phoenix
What do you like about our products and services?

The tech was great! Did an awesome job!

Report a concern   October 28, 2018 — Rated 9 out of 10 by B.I. Zerorez Phoenix
What do you like about our products and services?

Fast and efficient and very friendly

Report a concern   October 28, 2018 — Rated 10 out of 10 by Troy Ellis Zerorez Phoenix
What do you like about our products and services?

The service tech was very friendly and really took his time cleaning properly. I couldn't be happier with the service and quality.

Report a concern   October 28, 2018 — Rated 10 out of 10 by Martha Roberts Zerorez Phoenix
What do you like about our products and services?

Your empowered water is awesome! I use it for everything including a counter top cleaner, carpet cleaner and stove top cleaner. Thank you for such an awesome product!

Report a concern   October 28, 2018 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

I was very impressed with Anthony. He was knowledgeable, professional and courteous. My carpet looks brand new!

Report a concern   October 28, 2018 — Rated 10 out of 10 by Amy Murillo Zerorez Phoenix
What do you like about our products and services?

Our carpets look and smell great. We were very happy with our technician, Anthony. He was professional, courteous, and knowledgeable. We will use zerorez in the future and recommend them 100%.

Report a concern   October 28, 2018 — Rated 0 out of 10 by A.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The phone operator left one of my rooms off of the quote and I was very specific. No one likes it when it cost more than expected. There are crunching sections in my carpet after the cleaning. Also, I paid for pet treatment and my carpet still smells like urine. The technician was very friendly and resolve the billing problem before he began.

Report a concern   October 28, 2018 — Rated 8 out of 10 by K.G. Zerorez Phoenix
What could we do to improve?

Get the Orange scent t back

Report a concern   October 28, 2018 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   October 28, 2018 — Rated 10 out of 10 by Sabra Mraz Zerorez Phoenix
What do you like about our products and services?

Both of the technicians were so kind and helpful. They left my home cleaner than they found it. I would recommend having upholstery cleaned to brighten it up. They were amazing.

Report a concern   October 28, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

IT was great! And the worker was super nice!

Report a concern   October 28, 2018 — Rated 10 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

Arrived on time & was very efficient & knowledgable

Report a concern   October 28, 2018 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

It works! I haven't had my carpets done in a few years. I have 3 pets and it was hard to put them in other rooms. Then having to move things around. But when he started cleaning the carpets, it was amazingly clean. It grossed me out when he got the blue light and showed me the stains. He even put his head very close to the spots and smelled it. I said, "you're a lot braver than me. But he said he didn't smell urine. I told him I get to the stain quickly with vinegar and baking soda. Zerorez took it from there. Just nice to know I can sit on my carpet without feeling so gross.

Report a concern   October 27, 2018 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

On time, not overly priced, fast & friendly

Report a concern   October 27, 2018 — Rated 5 out of 10 by R.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech smelled like cigarette smoke and pre-existing spots are unchanged. Was done in about 1 hour which was nice but was much faster than other previous services. I wonder about thoroughness.

Report a concern   October 27, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

I love that chemicals are not used!

Report a concern   October 27, 2018 — Rated 10 out of 10 by Sandy Arbuthnot Zerorez Phoenix
What do you like about our products and services?

In and out. Easy to understand . Detail to job.

Report a concern   October 27, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Very thorough. Carpets are very clean.. Eric was fantastic.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Pat Rice Zerorez Phoenix
What do you like about our products and services?

The guys arrive on time, explained the process and went to work. Great professionalism.

Report a concern   October 27, 2018 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

I thought Lacey was very friendly and peofessional and she did a great job.

Report a concern   October 27, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

They dry quickly.

Report a concern   October 27, 2018 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Quick and effective service.

Report a concern   October 27, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I have used you three times now and will continue to In the future.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Mary Agarwal Zerorez Phoenix
What do you like about our products and services?

Your Service Man, Able delivered as promised. He did a super job and customized the job to my situation. Carpets look GREAT! He was very professional and prompt. I wanted to tip him but he declined. Thank you Zerorez!

Report a concern   October 27, 2018 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Great service, Sidney was very good at the work he did.

Report a concern   October 27, 2018 — Rated 5 out of 10 by D.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Left tire marks on my drive. Did not provide an accurate quote.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Phil Miller Zerorez Phoenix
What do you like about our products and services?

The price was extremely fair.
The service was superior.
The employee was clean cut, thorough and well mannered.
I felt safe having the employee in my home

Your company truly does what it says on radio commercials.

Report a concern   October 27, 2018 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

On time and very professional. Product is everything they advertise.

Great job on our kitchen tile.


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