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based on 87790 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jessie did a terrific job, and I couldn't be more pleased. As always, my carpets and tile look like new. However, one problem. I was quoted $139.00 when I made the appointment, and was charged 179.00...supposedly because there was a small nook in the kitchen. This really bothers me as that small of an area is hardly worth an additional $40.00 cost. I have had Zerorez for years, and never encountered this problem before. I would appreciate your feed back on this issue. Candace Last name removed
Jared did an outstanding job and is a great technician. The carpets look great
More info on the carpet:
eg. Worth cleaning, how often, carpet care. needs replacement?
My technician wanted to add $200 to my service to treat some pet urine stains. Because I didn't add that, he didn't give much, if any, effort to get the stains out. Some of them were not even urine stains. This is the first time that has ever happened and I was not pleased. I would have called to make you come clean it again but I felt like it would be a waste of effort. I've always loved my service but I think you've gone downhill.
On time!
Courteous, friendly, neat and knowledgeable service provider!
Good value for the service provided!
The sales guy was very good and I would give him a 10 but your website is a little misleading. We have had a puppy the last couple month which is why we are getting the carpets treated and you wanted another $300 for one small section to remove the urine. I thought that is what carpet cleaning does.... also I was bummed that I didn’t get the 3 room special - price came to to be about what I was expecting
Carson was very polite and seemed to know his job well. Having floors cleaned is disagreeable at best but Zerorez is the best I have ever used,
The carpet looks brand new!
It was quick and easy and fairly inexpensive.
The carpet was clean and dried quickly
Promptness, professionalism and care of household items during cleaning.
Our tech, Lexie, was awesome! Very sweet and did a great job!!! Thanks, Lexie!!
Lacey was wonderful! Excellent work, quick, professional, and personable. Thank you.
Friendly service, clean carpets!
Easy scheduling and on time! Good customer service.
T.J. was Great ! I had a special situation. My carpets had a sticky residue left behind from a
plastic roll out carpet protector. The dirt was ground in and 2 other carpet companies tried to get it out! SO far it looks 100% better....TJ worked super hard and it was a true challenge!
The empowered water dies a great job cleaning carpets. The carpet is soft, not crunchy, when it dries.
between the products used and the hard work and skill of the serviceman, my carpets look like they are new; I will certainly recommend zerorez.
Excellent. Chris wilds very professional. Clean. On time. Effecient. Product. Used on carpet. Looks brand new. Very clean
I have used Zerorez for carpet, tile and upholstery cleaning. I like the knowledgeable, professional and efficient employees, and the way my carpets have no residue left behind!
A better way to clean your carpets without all the residue. Better for the environment as well. Service was fast, easy, and professional. Loved the lemon scent!
“WOW! We used ZEROREZ to have our tiles cleaned and what a difference. Knew they were great with carpet yet had no idea how great they were with cleaning tile floors!!! They look brand new! Technician Jared A is amazing! He worked so hard and efficient and was so knowledgeable about flooring and cleaning products for tile floors. Very professional, pleasant and impressive! Jared and Zerorez are to tile floors what peanut butter is to jelly:)
Thanks, Jared and Zerorez! Will definitely recommend you!
Steve was so downright awesome. He was very professional yet personable at the same time. He got out a nagging stain that others had not. We will ask for Steve next time as he was really great.
The guy that serviced my couch was very friendly and explained everything he was doing. The couch looked great afterwards.
Might consider slightly lower price or more special
Great job and service.
I've had great results with you in the past but I felt this time was average at best. Overall, I was hoping for better results with the tile and carpet.
Move furniture or inform customers that you don’t so they can have ready
My rugs look great after cleaning and stay looking good for a long period of time. Customer service is excellent.
Good job. Quick service. Professional technician. Just what I needed, and nothing else.