Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87790 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2019 — Rated 10 out of 10 by W.S. Zerorez Phoenix
What do you like about our products and services?

Profesionalism, promptness

Report a concern   February 22, 2019 — Rated 10 out of 10 by Nancy March Zerorez Phoenix
What do you like about our products and services?

My daughter and I had a Zerorez employee come to our home to refill the (2) 5 gallon containers with this amazing Zerorez cleaning solution that we use to clean many surface in our homes.

Report a concern   February 21, 2019 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Arrived on time. Did an excellent job. Great result.

Report a concern   February 21, 2019 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The agent was great. WENT FAST!!!!!

Report a concern   February 21, 2019 — Rated 10 out of 10 by F.S. Zerorez Phoenix
What do you like about our products and services?

Very professional, knowledgeable, and friendly. The carpet was dry in 5 hours and we could walk on it with confidence. The carpet looks and feels clean.

Report a concern   February 21, 2019 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Great customer service and carpets come out great.

Report a concern   February 21, 2019 — Rated 7 out of 10 by J.T.G. Zerorez Phoenix
What could we do to improve?

Lower the price.

Report a concern   February 21, 2019 — Rated 8 out of 10 by S.C. Zerorez Phoenix
What could we do to improve?

I wasn't home when the cleaning occurred. They used some sensor device to determine where potential dog urine existed but it clearly didn't work properly. Wish my husband had moved TV cabinet so urine could have been removed. The sensor couldn't detect it, but my nose could. Otherwise carpets look, feel and smell better.

Report a concern   February 21, 2019 — Rated 10 out of 10 by Barry Bradley Zerorez Phoenix
What do you like about our products and services?

There was no smell that made it unpleasant for me not my dogs. The technician was hard working, efficient and never wasted a minute.

Report a concern   February 21, 2019 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Luke and Dillon were great. Punctual, polite, professional. Offered time to ask any questions about the service. The carpet looks great. Thank you.

Report a concern   February 21, 2019 — Rated 6 out of 10 by A.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Customer service was great, everything was fine. I just expected more in regards to the smell after cleaning and the cleanliness of the carpets afterwards. I'd heard so much hype on the radio of how great zerorez was and could get those high traffic areas clean that my expectations were probably set unrealistically. Not your fault. You did the job, did the best you could with older stinky dirty carpets but no different than any other company I've had come out before. I would recommend to others but only if they could afford as your a bit pricey.

Report a concern   February 21, 2019 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Friendly service done quickly and a reasonable price.

Report a concern   February 21, 2019 — Rated 10 out of 10 by Krista Claypool Zerorez Phoenix
What do you like about our products and services?

Quick, thorough, friendly, was able to fit me in same day when I accidentally scheduled for wrong day! Carpets look great!

Report a concern   February 21, 2019 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Carpets are dry quickly without that "squishy" feel and are not "crunchy" when dry. Carpets look and feel clean and brighter

Report a concern   February 21, 2019 — Rated 10 out of 10 by Delcie Crockett Zerorez Phoenix
What do you like about our products and services?

It was so quick and the carpet professionals did an extremely awesome job. Thank you again. I will definitely use them again

Report a concern   February 21, 2019 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

No chemicals technician was professional and courteous

Report a concern   February 21, 2019 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Quick and efficient service, reasonable cost and environmentally responsible!

Report a concern   February 21, 2019 — Rated 10 out of 10 by Kimberly Anchak Zerorez Phoenix
What do you like about our products and services?

No residue. No crunchy carpet. Dries quickly & smells fresh & clean. Your techs always do a great job at removing stains. Techs are always polite and friendly. Customer for life!

Report a concern   February 20, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

They do a good job and no strong odors.

Report a concern   February 20, 2019 — Rated 3 out of 10 by K.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet still looks dirty in high traffic areas. Front entry and around the recliner.

Report a concern   February 20, 2019 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The tech was wonderful! He made sure that we were satisfied with the carpet cleaning, and he kept us informed about the job as he cleaned. He was very knowledgeable about his job and had a very pleasant personality.

Report a concern   February 20, 2019 — Rated 10 out of 10 by Dennis Tucker Zerorez Phoenix
What do you like about our products and services?

You guys do a great job, that is the biggest thing. And, you offer a lot of services. My wife enjoys questioning your service rep's. and learning all about why we have carpet problems and what to do about it. They are all very knowledgable.
Thanks,

Report a concern   February 20, 2019 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   February 20, 2019 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Everything from prompt service, great employees who know their business and good results.

Report a concern   February 20, 2019 — Rated 3 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my carpets cleaned recently. I am disappointed in the outcome. Spots still remain on the carpet that the technician indicated would be removed with the service. The technician was nice and courteous. But the carpets were not cleaned well.

Report a concern   February 20, 2019 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing now!
The tech was friendly and on time.

Report a concern   February 20, 2019 — Rated 10 out of 10 by Lacy Munos Zerorez Phoenix
What do you like about our products and services?

Whole process was quick and easy from start to finish! Carpets are clean with no issues.

Report a concern   February 19, 2019 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

The technician was very good and the timeliness of service was good.

Report a concern   February 19, 2019 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The technician was through and very professional. No harash chemicals!!!

Report a concern   February 19, 2019 — Rated 10 out of 10 by Dana Frandrup Zerorez Phoenix
What do you like about our products and services?

I love the fact that no harsh chemicals are used in the process of cleaning my carpets. I feel safe that this type of cleaning is not jeopardizing my health in any way. The carpets feel so fluffy and soft now.


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