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based on 87781 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I loved the professional service done by Sidney. He explained everything he was going to do and provided other cleaning items to add if needed. He made sure I was satisfied with all the rooms he cleaned. I appreciate him giving me the time to look at each room. There were no surprise fees, what they quoted me - is what I paid. They also have safety guards for the walls so the cleaning hoses do not damage them. They also called me ahead to let me know that they are on their way. Thanks again for being professional, honest, and hard working. not to mention a great job getting the stains our of my carpet.
Quick response ... professional but friendly ..
No chemicals friendly technicians
The arrival time that I selected was between 4-6, which worked perfectly for us. I received a phone call the day of the scheduled service wanting to know if the tech could arrive earlier. I spoke with someone and let them know that they would not be able to arrive earlier than 3:30 PM I was told that this information was relayed to the tech. At 3:00 PM i received another phone call wanting to know if the tech could arrive earlier. This is extremely frustrating since I took the time to speak with someone not more than 2 hours prior to tell them that they could arrive after 3:30 PM.
The tech that we had seemed to be in a hurry and wasn't very friendly. We are prior customers and the tech we had prior was extremely helpful and friendly, didn't make us feel like he was in a hurry. The first tech left us with booties to wear until the carpet dried so that it wouldn't get dirty, this time....nothing.
Please keep in mind that this is a customer service industry, there are many choices that we have to use for carpet cleaning, but our first tech is what made us want to come back. The second one....well...makes me want to explore other options.
Our travertine tile floors look like they are brand new! Amazing, thank you.
Stains on my carpet came back up almost immediately. I had paid an extra $250 to have those stains removed.
Everything was as advertised and Austin was great, a 10 all by himself
Quality of the work and the Workman....well done.
Our carpets and kitchen grout look like new! Service was great
Results and professionalism of tech Gavin - and phone service.
Thanks
Your product works to clean carpets & furniture better than anything used in the past.
Great, kind employee
Corner pieces prevented hoses from marking up corners. Little details like that are awesome
I like the fast prompt professional service
Excellent work and service. Guys were great and very professional.
The fast and friendly service person and them being on time and working hard to get stubborn stains out.
Great phone rep, and the tech who came to my home was top notch. They both made sure I got great service and great value.
Very professional service technician Cameron. Got the job done in a quick timely manner and was very outgoing and pleasant to talk with as he worked.
I did also like how I received a call letting me know they were available to come much earlier than my original time frame.
Will definitely use again!!
Cleaning without harsh chemicals
I always receive great customer service from Zerorez. I am able to schedule timely appointments, I"m kept informed of the arrival of the technicians, I'm pleased with the cleaning itself and the technicians are always very courteous.
I like the fact that there's no chemicals used they come in and do their business and clean up after themselves and then they leave excellent excellent clean tile floors when they were done
No chemicals & no residue. Looks great!
Our tech was amazing. He was friendly on time and completed the job quickly!!!
My wall to wall carpets look and feel fantastic!!! Thank you zero Rez!! Only one thing that my service guy should do better is when he asked if I wanted the protection spray to help prevent future staining he said it was $25 , didn’t know till after he did the spray that it was $25 A ROOM...adding $100 to my bill.
Good thing I had enough to cover the bill😀😀
Product is awesome and service is fantastic
No harsh chemicals, friendly staff
Very easy scheduling, Great confirmation, great pricing, great service, great clean! Very very happy
You don't use chemicals that have odor. My carpet is awesome. Great workers. Polite, efficient and clean.
Very professional, and the product is amazing. Our furniture is like new as well as the carpets. 100% better than the competition! I shall refer this establishment. Thank You!
Very professional and thorough during service.
I already placed a call about this but did not receive a call back by a manager as promised. I requested certain rooms to be cleaned and received a quote under my top budget. Although we had to have special pet treatment, we did not have one room cleaned which should have placed us just under my budget. When the cleaning was done, they cleaned areas I did not request. These areas should obviously not have been done, as I didn't request them, have never asked for them to be done, nor had I removed items from the floor. This pushed me way beyond my budget that put me in debt. I do not do well with debt, so I am terribly disappointed and will not have Zerorez back for our next cleaning.