Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87780 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2019 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

We required a second cleaning in a few areas, and the second Rep. was very conscience. There are limitations to what can be accomplished in any carpet cleaning, and I wish that had been discussed with us in the beginning.

You might call me, and I can explain better what I am trying to say.

Name removed
Phone number removed

Report a concern   July 24, 2019 — Rated 9 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Easy to set up appt, all the service people that do the work are very polite and thorough.

Report a concern   July 24, 2019 — Rated 10 out of 10 by Florence Dahl Zerorez Phoenix
What do you like about our products and services?

I love, love, love Zerorez!!! My carpets are clean! Not crunchy! They stay cleaner longer. The technicians are all great! Well mannered, know their stuff and are quick.
I won’t use anyone else even if they did my carpets for free!!!

Report a concern   July 24, 2019 — Rated 10 out of 10 by Robin Mcelroy Zerorez Phoenix
What do you like about our products and services?

Very good friendly and efficient Customer service and like that no soap or chemicals are used.

Report a concern   July 24, 2019 — Rated 6 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Just didn't seem to clean as well as expected. Already looks as dirty as before.

Report a concern   July 24, 2019 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly. Quick and detailed service. Customer service was excellent. Will use again.

Report a concern   July 24, 2019 — Rated 10 out of 10 by V.A. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning results without use of chemicals leaving carpet soft without residue once dry.

Report a concern   July 24, 2019 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Everyone was professional and knowledgeable from start to finish. Our service guy did an awesome job.

Report a concern   July 24, 2019 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Carpets always look great

Report a concern   July 24, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

To my knowledge you don't use soap of any kind so that my carpets will stay clean longer.

Report a concern   July 24, 2019 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks great! I thought the technician was very nice and did a beautiful job. The communication was excellent. I will use Zerorez again

Report a concern   July 24, 2019 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Very impressed!! Great customer service and the carpet looks amazing!!

Report a concern   July 24, 2019 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Good job!

Report a concern   July 23, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Tech was great! Explained everything and was friendly and professional.

Report a concern   July 23, 2019 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I like how soft my carpets feel after they are dry.

Report a concern   July 23, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

On time and professional

Report a concern   July 23, 2019 — Rated 10 out of 10 by Delphila Martinez Zerorez Phoenix
What do you like about our products and services?

This was the very first time that I ever use zero razz. They came in they got straight to work, very professional.

Report a concern   July 23, 2019 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

We were very happy with the area rug cleaning that was done for us. Brad (I think that was his name) was very efficient and the rugs turned out beautiful.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Jeff Arnot Zerorez Phoenix
What do you like about our products and services?

Tech was awesome!
Great job!
Very pleased with the finish product!

Report a concern   July 23, 2019 — Rated 10 out of 10 by Lisa Hawkins Zerorez Phoenix
What do you like about our products and services?

We are big fans of structured water and, in fact, use it to clean laundry and our house rather than using chemicals. We were very excited to find a carpet cleaning company using that technology as well!! We had our carpets cleaned the first time on the 22nd of July and were very happy with the results. Very professional service guy as well....we will definitely call them back for next time.
Thank you!

Report a concern   July 23, 2019 — Rated 10 out of 10 by Ann Reinsch Zerorez Phoenix
What do you like about our products and services?

Clean and efficient!

Report a concern   July 23, 2019 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and knowledgeable.

Report a concern   July 23, 2019 — Rated 7 out of 10 by P.C. Zerorez Phoenix
What could we do to improve?

Move furniture

Report a concern   July 23, 2019 — Rated 2 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The traffic area in my living room did not come clean.

Report a concern   July 23, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Friendly service

Report a concern   July 23, 2019 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

The tech was very nice. The rooms he used the "brush" machine on came out much nicer than the ones that it was not used on. I asked about that after he did the two rooms without using it, and somehow he didn't answer, but used it on the other two.
I believe I would use your company again, but I would clarify the use of that brush machine beforehand.
Also, I hate the back-end push for an extra service. That should be presented and accepted or rejected before the tech arrives.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Patricia Johnson Zerorez Phoenix
What do you like about our products and services?

Love the quality of the cleaning, the personnel and the lack of residue!

Report a concern   July 23, 2019 — Rated 4 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My daughter threw up in her room and we cleaned it up immediately. We had you guys come out a few hours later but it still smells like vomit in there. I was hoping the smell would be completely gone.

Report a concern   July 23, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

I think that the technicians are exceptionally professional and very timely.
I received a coupon for this service and it wouldn't work on the website so I didn't schedule.
I then got a call from the office and if I hadn't used the service before I probably wouldn't have scheduled as the office person was exceptional rude and treating me like a 2 year old. Definitely not doing you a good service. But I am happy with the service so I just listen to her treat me badly and get scheduled. Next time I will only schedule online.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Kristin Myers Zerorez Phoenix
What do you like about our products and services?

Great products and results from the products, application, and cleaning, The techs are prompt, knowledgeable, friendly and detail oriented. I have used Zerorez three times already and have been very pleased! I have recommended Zerorez to others and will do so in the future.

Great job! Thank you for your honesty and professionalism!!


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