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based on 87266 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez showed up on time!, and our carpets look great!
The service was great, but the upcharging for extras is ridiculous. I was quoted $235 on the phone and if I had taken all the extra service recommendations, it would have been close to $700. Really?! Just offer good service for a fair price and you'll be unbeatable.
My carpet looks and smells great! I am very pleased with the service and results. I will definitely use this service again!
Your tech was personable & knowledgeable. My carpets look great!
Prompt, communicative and great work!
Prompt professional service.
Your carpet cleaning works! You don’t leave and the dirt shows up 2 days later!
Our technician did an amazing job of taking out some high traffic dirt. Our carpet looks like new
Super friendly and knowledgeable technician and a great job cleaning it!
Satisfied with the tech who cleaned my carpet. Scheduling is easy and tech was no pressure service. Very kind and courteous.
Your prices are quite high.
We love the process no residue best we ever had. Amber worked hard to perfection. Informative friendly did a fabulous job. She even cleaned our throw rugs. Very efficient. Carpets dried fast and nice and soft. We had our kids rental home done in Gilbert. Same beautiful results. Excellence in every way.
I was very pleased with your rug cleaning services..my rugs came out beautiful..stains erased. Our technician was very polite and professional...explained everything he was doing. My only regret was the grout cleaning service...two bathrooms...one came out very well with the grout cleaned up to the walls and bathtub. The other bathroom I had to clean again due to dirty grout at the walls and shower...it did clean up.
Our cleaner was friendly and he worked overtime to get the job done. Our floor looked 100 times better. Smelled fresh and clean without a chemical smell.
The service was so fast and looked amazing. My husband took the dog for a walk when they started and by the time he got back they were almost done.
Our tech Joshua was extremely thorough and knew what he was doing. We are very pleased with how knowledgeable he was and how well our carpets turned out. We would highly recommend this company to others.
The technician did an excellent, quick job on my chair cushions.
aaron was very professional. and courteous! great job!
Cleans without chemicals or odors
The best
The products worked very well to remove years of buildup on my tile floors and the deodorizer for my carpets smelled great
The tech was very nice and professional.
The price paid versus the result was mediocre. Specifically, it costs extra to go over an area where a pet has urinated more than just the single pass. For $200 charged you should tailor to the needs of your client. Ended up buying a small carpet cleaner after we saw the result of our wasted money.
Professionalism!!
Tanner, our technician, was such a great guy!! He did an amazing job cleaning our old carpet and made it look great! We were so close to just replacing all of it but gave them a chance - I’m super happy we did and was much cheaper than new carpet by far!!
The technician was amazing!
Our carpets look like new again and the tech sent to our house did a great job! Slightly disappointed in room pricing since you do not move furniture - square footage (walking areas) in two of the rooms equaled the size of a full bed.
We hired professional carpet cleaners to concentrate on the high traffic areas, especially in our family room and master bedroom. The Technician who came out was very nice, personable and professional but did not seem to work on the high traffic areas as much as I would have thought. It appeared to me that he sprayed the initial solution on all the carpets and then brought in the metal tool for all 7 rooms. I did not notice any extra time spent on the areas in question, but the carpets do look better and brighter than before the cleaning. He explained that ZeroRez will not get all carpets looking like brand new and I can accept that, but we have a home carpet cleaner that is used 3 to 4 times a year and the carpets were not as dirty as I have seen in other homes. I did not notice any extra time or effort being spent on the high traffic areas. There were a couple of spots left behind in the family room that he was unable to get out, but we were able to scrub them after he left and they are now gone.
My carpet is like it was never cleaned it still smells like our dog which I was told the cleaning would take that smell away...
To make it right I feel like you all need to follow through with what I was told and come back out to get the dog smell gone!
The service and quality of work was outstanding
I thought the guy who came to do my carpets was amazing. He really put his best foot forward and advised me on helpful tips to keep my carpet clean longer!
Customer service is great and always wry satisfied with the results