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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great value and great service
I am very satisfied with the work that was done.Rob. Was the person who did the job.
Thank you 🙏🏾 To Rob.
He take pride in what he do. He did my carpet first. It look so good. I had him to do my tile.
My. what a difference. It looks like New. Thank you Zerorez
Thank you.🙏🏾
The technician was very professional and patient as we were moving into the house being serviced.
Able to come on short notice. Tech friendly & helpful.
It works and your staff are professional.
I was able to set the appointment on the day I'd hoped for (2 days after calling in I had a day off work). The service tech arrived on time after texting to tell me he was on the way, and my carpets came out really well. I was happy with the service.
My carpet looked exactly the same as it did before carpet cleaning. I got my carpet cleaned back in February and it looked so much cleaner and my carpet was dirtier. This time around it looks like nothing was done at all even on the places that had no spots. Very disappointed and will not be using services again.
Schedule on short notice.
Good coordination during scheduled work even though we were not at home.
Tech was courteous and efficient.
Very efficient and did a great job!
Professional service
They did a great job, fast friendly and gave me all the information I needed, thanks
No residue left in carpet.
Charged me way more than I was quoted online. Was quoted 150 and paid 420 - what a scam
Was told it would come clean when I asked him and it did not...
Can’t even tell one rug was cleaned at all.
And then he put the protector on over the dirty rug. Says it’s not dirty just worn fibers but it’s the color of dirt still!
The rug in dining room actually is ruined. Took the color out in In one area and it’s not clean either. It’s also crunchy and feels terrible on our feet.
I will have to replace two out of the three
It was a compete waste of money!!!!
The young man who cleaned my carpets could not have been more professional and helpful. He offered ideas to keep my carpet clean, was very respectful and did an AMAZING JOB!
Great quality and service
Joe was fantastic!! Very patient with my talkative special needs nephew. The rugs were awful before a lot of pet stains!! He treated them all and this 20 year old rug looks great. Can not thank him enough. Love the water!!
The scheduling process was seamless. I was notified promptly confirming my appointment, and was notified that the tech was running ahead of schedule. Our tech, Rachel, was very professional and thorough. Our carpets look amazing! She was very forthright with her assessment and she exceeded our expectations. I found ZEROREZ to be quite economical as well.
The technician was prompt, professional and thorough. I love that my carpets are soft and clean after service without the usual stuff feeling of other services as well as no chemical odors.
My carpets get clean!!
They were able to get us in the same week that I called, the scheduling and tech personnel were professional and courteous, they gave me a "30 minute out" call to assist me in managing my day, it was a painless experience. Thank you for that! Oh ya, the carpet looks great too!
Two things that both have a central cause. As for carpet cleaning in Master Bedroom we should have looked at it before we paid and Zach was gone. The carpet was very wet and there were multiple "waves" in the carpet. My wife called in and was told to wait until it dried and the "waves" would go away. They mostly did with the exception of one that runs under the bed.
Second, we had the grout cleaned. Again, it was very wet when Zach left. After it dried there was some improvement, but certainly not worth the price. Also, tracks were left going out the door in a tiled area that was not treated. Obviously the tennis shoes were wet and tracked out on the dry tile. "Booties" should have been worn.
very pleasant experience, totally professional and personable representative
I had the nicest service tech! Super informative and professional.
Everything went very well. Our service man was punctual, efficient and very nice. The carpets look and feel wonderful. I was a little overwhelmed with the price. I had underestimated the square footage of my home. I was hoping to get three 3 room specials + halls (approx. $400). With all the extras it was more than double that. Surprise! Thank you for your great service even though it was pricey.
The device was great I would have wanted the guy to take a little more time to focus on the spots in the carpet and not just go over it and say he is done
I was hoping for a better result from cleaning. trouble spots are not gone.
Did a great job, professional and price was great.
It appears not all of the carpet got cleaned
Dillon is a class act
Hope he found wallet
Let us kniw