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based on 87773 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
GOOD SERVICE
We have used you before for carpet and upholstery cleaning and have recommended you to many people over the years. This was the first and last time we will ever use you for tile and grout cleaning. It is nearly indistinguishable that our tile was cleaned with many areas still dirty. The puddles that were left behind dried leaving patches that I had to clean with a mop. I actually still see some white around edges. Overall, this was the biggest waste of $455 I have spent and am extremely disappointed. Honestly, the only thing you can do is refund my hard earned money.
Travon was awesome. Explained what he was going to do and how to get carpets clean.
Quality of service is great, and the end result is exceptional. Colton did an excellent job cleaning, and sealing our tile grout. He arrived on time, and made sure we were happy with the results. This is not the first time we have used Zerorez services. We will continue to recommend them to all our friends, and family.
No chemical residue.
Clean spot areas better.
Otherwise, great service, good job, but my spot areas could have been cleaner.
Tech was great and tile is better than expected!
Great job. Carpet looks nice
and clean and soft.
House always smells clean afterwards.
Using water, carpets are not stiff and brittle
I talked to one of your Managers today. Had my carpet cleaned yesterday. When your technician left, the carpets were extremely wet. 24 hours later, the carpet in my master walk in closet were still wet. Also, as late as this morning, most of the carpets were damp. For a Company that’s advertises you get over 90% of the water out, and they dry within 4-6 hours in not at all what I experienced. Very unhappy.
I’m having my carpet people come out Monday to pull the carpet up in the master closet to make sure the pad isn’t as wet as the carpet.
Your really need to train your people to use less product, or change your advertisement.
Zerorez does an outstanding job in their service. My carpets and my tile look like new even though it’s nine years old. The technician was so polite and professional and he did a great job. I’ve used them for a number of years and always been very happy.
Service guy did a good job it's a good product I didn't have to worry about doing it myself and I am very happy with the results. It is true "no crunchy carpet"..
The technician was great very friendly did a great job very happy with the service zerorez has provided.
I was very pleased with the results after my carpet cleaning! I have berber carpet and it is 21 years old. I was told when I purchased it that it had a great wear life, and I had it cleaned every year until my husband died. Now, I have it cleaned every other year and it came out great, looking like new again thanks to zerorez.
Everything was great. The technicians were very thorough and polite. House smells great and carpets and sectional are like brand new!
We love using Zerorez, because we know that when the job is done, it will be done right!
Hi there,
We were very happy with the sofa cleaning and Wes. Our couch looks great!
Thanks
Regards,
Name removed
I was impressed by the whole process I messed up on the dates and when I called you changed my appointment to that day and the Tech arrived within an hour
The job is great and consistent. Easy to make appointments.
The young man who cleaned our carpet and area rugs did a very good job. He was prompt, knowledgable, and efficient. Everything turned out great!
That you don't use harsh chemicals or detergents. I feel that our carpets are actually clean with no residue.
very happy with the service thanks!!!!
Phone estimate
Wasn’t very flexible on # of rooms vs square footage
Love the product, thorough cleaning, excellent service
good job Mr carpet cleaner...thank you
Great job cleaning the carpets. Professional, on time, great job. Highly recommend.
Came early and was very nice
There was definitely no crunchy feeling after the carpet dried! The only problem I have is that my carpets smell more like pet urine than before but Zerorez has already scheduled a redo appointment for me so looking forward to having this resolved!