Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84624 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 10, 2025 — Rated 10 out of 10 by Conrad Bertrand Zerorez Phoenix
What do you like about our products and services?

Good job and good people

Report a concern   May 10, 2025 — Rated 10 out of 10 by J.Z. Zerorez Phoenix
What do you like about our products and services?

Tech was great explained all my questions done an amazing job

Report a concern   May 10, 2025 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

The tech was very knowledgeable and friendly. He did a great job

Report a concern   May 10, 2025 — Rated 10 out of 10 by Anthony Davidson Zerorez Phoenix
What do you like about our products and services?

Not the cheapest, but the best with the ZEROREZ 3-step process:

1) Spray pre-treatment on carpet

2) Use a mechanical agitator to work the pre-treatment into the carpet fibers

3) ZEROREZ hot water extraction to remove dirt from carpet

For years I have always gone with the cheapest carpet cleaning I could find. Other companies save you money in two important ways.

Other companies will quote me a lowball price, then charge extra for the pre-treatment once they got to my house. They would demonstrate cleaning a dirty 2' X 2' piece of carpet with pre-treatment to prove the pre-treatment got the carpet cleaner. I would then have to pay to have the whole house pre-treated the match the 2' X 2' section.

Another way companies save you money is by leaving out crucial step #2. When you leave out step #2, the pre-treatment is only on the surface, so the carpet does not get as clean.

I have learned my lesson. You get what you pay for. To get the cleanest carpet, get ZEROREZ.

Report a concern   May 10, 2025 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Timely
Tech was great

Report a concern   May 10, 2025 — Rated 10 out of 10 by Carrie Rockwell Zerorez Phoenix
What do you like about our products and services?

The people are very nice and easy to work with. Our tile and grout look fantastic.

Report a concern   May 10, 2025 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

You keep my carpets clean

Report a concern   May 10, 2025 — Rated 3 out of 10 by T.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpets don’t look any cleaner. There’s a large stain the guy told my husband “ I tried”. 271.00 for 2 small rooms. We paid extra for extra protection but man almost 300 for 2 small rooms and the carpets don’t even look that clean. I could have done a better job renting a machine and doing it my self. The customer service has been good but not happy with the carpets.

Report a concern   May 9, 2025 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Professional service and thorough cleaning

Report a concern   May 9, 2025 — Rated 10 out of 10 by Kathryn Belasco Zerorez Phoenix
What do you like about our products and services?

I liked the services. The prices were great.

Report a concern   May 9, 2025 — Rated 9 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Good work

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Everything was wonderful. Your guy was very nice and did a fabulous job as the crpet was horrible. I would absolutely recommend you and him.. We have ued ZEROREZ down here and when we lived in Minnesota so we have always been very pleased. Thanks again.,
Name removed

Report a concern   May 9, 2025 — Rated 6 out of 10 by T.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My technician was excellent. He had good communication and was friendly and helpful. I think the cost was very high.

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Expertise and kindness

Report a concern   May 9, 2025 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Tech was amazing!! Straightest lines throughout, he definitely took his job seriously and did an excellent job! Main concern was cat urine.
I'm glad I did it the right way the first time. Saved me money in the long run!

Report a concern   May 9, 2025 — Rated 10 out of 10 by Brent Taylor Zerorez Phoenix
What do you like about our products and services?

Great job on the carpet , with a reasonable price

Report a concern   May 8, 2025 — Rated 10 out of 10 by Rita Allen Zerorez Phoenix
What do you like about our products and services?

Shane Martinez was professional, punctual, and incredibly thorough! He provided the most excellent service and had extensive knowledge of what to do and what would be best to clean my carpet. The entire process was smooth, efficient, and far exceeded my expectations. Highly recommend if you want top-quality service with a smile!

Report a concern   May 8, 2025 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Your service is always top notch and very professional.

Report a concern   May 8, 2025 — Rated 10 out of 10 by Pearl Gillespie Zerorez Phoenix
What do you like about our products and services?

Great service, Corey did a great job! Would not hesitate to recommend to anyone ! Was very happy with the results!

Report a concern   May 8, 2025 — Rated 10 out of 10 by Tish Alicki Zerorez Phoenix
What do you like about our products and services?

They cleaned our tile floors and they look brand new.

Report a concern   May 8, 2025 — Rated 10 out of 10 by Kristi Jeffrey Zerorez Phoenix
What do you like about our products and services?

They did a fantastic job and removed the grime and dirt from our newly constructed home ..the builder wasn't even able to remove the dirt.

Report a concern   May 8, 2025 — Rated 10 out of 10 by Nancy March Zerorez Phoenix
What do you like about our products and services?

Tyler Benjamin is very skilled in cleaning tile and carpeting. I am VERY PLEASED with his workmanship done in my home!

Report a concern   May 8, 2025 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Matthew gave great Customer Service, and had excellent knowledge of the products and services. He was very polite and kind, and a great asset to your company.

Report a concern   May 7, 2025 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   May 7, 2025 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

It appears that the are well made and fit well.

Report a concern   May 7, 2025 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

Worked hard

Report a concern   May 7, 2025 — Rated 4 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

EVEN THOUGH I WAS INFORMED AHEAD OF TIME THAT THE POOP STAIN MAY COME BACK AFTER DRYING. I WAS STILL VERY DISAPPOINTED THAT IT DIDNT COME OUT.

BUT WHAT DISAPPOINTED ME MOST WAS I WAS QUOTED 43$ FOR THE CLEANING BUT WASNT INFORMED OF A 25$ SERVICE FEE.
I AM ON A STRICT WIDOWS BUDGET. IT MAY NOT BE A LOT TO EVERYONE ELSE BUT TO ME ITS A LOT OF $

Report a concern   May 7, 2025 — Rated 10 out of 10 by Traci Cavendish Zerorez Phoenix
What do you like about our products and services?

Gave me a call to let me know they were on their way, clearly explained cleaning options, friendly, kind, hard working, very professional. Definitely recommend

Report a concern   May 7, 2025 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Prompton clean

Report a concern   May 7, 2025 — Rated 10 out of 10 by Aimee Roberson Zerorez Phoenix
What do you like about our products and services?

Michelle was very thorough!


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