Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84624 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2025 — Rated 10 out of 10 by Pamela Marcus-White Zerorez Phoenix
What do you like about our products and services?

While it’s a little on the expensive side, I am so pleased with the way my tile, upholstery and rugs look and smell. our tech was also a joy to work with.

Report a concern   May 13, 2025 — Rated 7 out of 10 by I.B. Zerorez Phoenix
What could we do to improve?

The technician was great, very friendly and helpful. However, I was upsold on a treatment that didn’t work. I called customer service and after going back and forth for a few while instead of refunding my money they agreed to redo the service free of charge. The technician is coming back today and I really hope it works this time because that was the only reason I selected this company.

Report a concern   May 13, 2025 — Rated 4 out of 10 by S.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Happy with the cleaning but was charged for four rooms plus the service fee. What I had cleaned was the traffic area of 2 regular sized rooms - one of them was cleaning around an 8x10 rug and a king sized bed and other furniture. The other area was around a large dining table and a third was a small area between living room and kitchen done. Again, not under any furniture.

Report a concern   May 13, 2025 — Rated 9 out of 10 by Pete Creelman Zerorez Phoenix
What do you like about our products and services?

The original commitment to do my carpet cleaning this past Saturday afternoon, May 10th, after being cancelled by Zerorez because of some Zerorez tech auto accident, was actually completed as promised later on Saturday afternoon. I was not left "high and dry" as that
expression goes. thanks for Cathy, a supervisor, for seeing that I was assigned a more experienced tech to get the job done.

Report a concern   May 12, 2025 — Rated 10 out of 10 by G.C.K. Zerorez Phoenix
What do you like about our products and services?

Cody was our serviceman. He did an extraordinary job. Thank you.

Report a concern   May 12, 2025 — Rated 10 out of 10 by Kay Speake Zerorez Phoenix
What do you like about our products and services?

In and out with no mess.

Report a concern   May 12, 2025 — Rated 5 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very wet rug took couple days to dry.
Lighter lines in rug where water vacuum nozzle was placed to start vacuuming.
I should have had tech do more sweeps with vacuum nozzle.
Carpet is definitely cleaner and looks better. Plan to have your company clean carpet again.

Report a concern   May 12, 2025 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

The service was great. The tech was professional and thorough.

Report a concern   May 12, 2025 — Rated 8 out of 10 by G.R. Zerorez Phoenix
What could we do to improve?

Carpet was a little too wet, took overnight to dry.
Tech was very professional, friendly & did a good job.

Report a concern   May 12, 2025 — Rated 10 out of 10 by K.O.C. Zerorez Phoenix
What do you like about our products and services?

Michelle was very neat and thorough and did an excellent job

Report a concern   May 12, 2025 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Employee very well mannered and explained the entire process to me.

Report a concern   May 12, 2025 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The tech was very informative and helpful. She communicated well before and during the whole process.

Report a concern   May 12, 2025 — Rated 9 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Service was great! However, we scheduled for the 8-10 window and the technician didn't show up until after 12:30. Which is frustrating when you plan your day around the appointment. Once he was there he did a great job, though.

Report a concern   May 12, 2025 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

I think my carpet has never been cleaned better than with your service. And we have tried them all.

Report a concern   May 12, 2025 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Professional service

Report a concern   May 12, 2025 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Very good results

Report a concern   May 12, 2025 — Rated 10 out of 10 by H.V. Zerorez Phoenix
What do you like about our products and services?

Great service! Very professional!

Report a concern   May 11, 2025 — Rated 10 out of 10 by Maria Funicello Zerorez Phoenix
What do you like about our products and services?

Clean no chemical solution
Friendly and knowledgeable tech
Mario was the best we’ve had yet.

Report a concern   May 11, 2025 — Rated 10 out of 10 by Manuel Garcia Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning

Report a concern   May 11, 2025 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

They did an amazing job! And I like that it is a pet friendly product 😁

Report a concern   May 11, 2025 — Rated 7 out of 10 by I.M. Zerorez Phoenix
What could we do to improve?

Tell people about the service charge up front. That was an additional $25 surprise

Report a concern   May 11, 2025 — Rated 7 out of 10 by M.B. Zerorez Phoenix
What could we do to improve?

Tech was unsure of prices and ended up charging more than what was originally stated. Ideally the workers would know the price of the services and quote the proper amount without having to check. I mean, do these prices change often? Seems like it would be pretty simple to memorize them.

Report a concern   May 11, 2025 — Rated 10 out of 10 by Lynn Woung Zerorez Phoenix
What do you like about our products and services?

Clean, friendly and did a fabulous job with couches. Would definitely recommend them to friends, family, and neighbors.

Report a concern   May 11, 2025 — Rated 10 out of 10 by Mark Perez Zerorez Phoenix
What do you like about our products and services?

Great products and fast friendly service

Report a concern   May 11, 2025 — Rated 10 out of 10 by Walter Benson Zerorez Phoenix
What do you like about our products and services?

Very thorough, COMPLETE cleaning at a very reasonable price.

Report a concern   May 10, 2025 — Rated 10 out of 10 by Jane Mcglothlin Zerorez Phoenix
What do you like about our products and services?

The guys did a nice job on old carpet. They were in time and efficient.

Report a concern   May 10, 2025 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

The service provider was professional and quick. The carpets with deep stains looked great!

Report a concern   May 10, 2025 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Only service I use on my 20 year old carpet- great service

Report a concern   May 10, 2025 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Robert worked very hard, and got our carpets almost looking like new. Better than that, he worked hard on our sofa and loveseat. They turned out better than I ever expected. Thank you for your hard work, Robert!

Report a concern   May 10, 2025 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Always courteous,on time and carpet looks great!


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