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Client Testimonials
everything! your customer service is only outshined by your ability to handle tough pet and environmental stains.
Very professional. I did not receive a receipt for the cleaning though. Would like one.
The young professional carpet cleaner was very knowledgeable, articulate, effecient, and gave excellent customer service.
Thank you!
Staff is very professional
Great results
Great technicians
Tech was polite. Took care to not damage home. Parked in street, laid a mat down to protect flooring between home entrance and carpeted area being shampooed. Got some minor stains out of carpet. Tried to lighten up a traffic pattern but informed me the carpet is clean but the 'traffic' pattern is a result of the way the fibers in the carpet are wearing. He did a very good job of spot cleaning a sofa and chair. Would use zeroez again.
The freindlyness of the technician,Matt. The results of the video showing what he cleaned.
The people, and service was excellent! I highly recommend!
Great service
Polite, knowledgeable service technicians, thorough and complete cleaning!
Knowledgeable and friendly reps
Speedy service
Good quality work and results
Techs were very friendly and accommodating.
Derrick was very knowledgeable about his job. He was friendly and helpful to his trainee. Everything was completed to my satisfaction.
Good customer service and excellent results. Nathan was friendly and explained the process very well.
The technician was very knowledgeable and gave good advice as to what services made sense for our home. He was efficient and very courteous of our young daughter's sensitivity to loud noises.
Lauren was incredible. Price was hight
Friendly service.
The technicians are professional, on time and do a great job!
Great service and very customer orientated
Was not satisfied after initial cleaning. They came back and went over everything again. Good customer service and good results after second cleaning. Carpets are older and have high traffic areas that improved greatly.
Excellent service at a fair price
Our carpets look wonderful and the technician who serviced our home was friendly, helpful and accommodating!
People friendly. Work fast and efficent.
My tech was great. Wonderful job!
PROs: - Even though I rang the bell, I got personal reception and attention from someone near the customer service entrance, and she when to find someone to help me. She acted promptly both when I arrived to drop-off and to pickup my rug.
- I had very considerate and helpful intake with my 8'x2' area rug. Both in take and pickup contacts were friendly, fast and efficient.
- Service was quick, less than 10 days turnaround which included a 3-day holiday weekend. - Great area rug cleaning service, my rug looks clean & new..
- Nice guy on telephone duty.
CONs: - Disappointing to discover Zerorez has a minimum service dollar amount.
- Email I received described an in-home area rug cleaning to be performed (instead of rug drop-off) and that in-home was to take place 12 days after the date that I was promised I could pickup my 8'x2' area rug.
- I found telephone contact a bit awkward. First, 6 mins., on hold then having the option to leave a callback number...that was helpful. Your agent's call took 8 mins to complete: Explaining the goofy email (took seconds). But, going physically to the plant for order status & back to phone is goofier. Maybe it was just-one-of-those-days but your phone agent's time usage and your email notification could be improved.
We loved having ZeroRez out to the house. Cleaning was excellent. The associate was friendly and trustworthy.
The scheduling process was simple, the technician was prompt, professional and efficient. Our carpets are amazingly clean and feel like new.
It was quick and easy. The tech did an amazing job with our carpets
Animal friendly and not full of nasty chemicals
Awesome job, products and friendly