Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34869 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2018 — Rated 10 out of 10 by D.D. Zerorez Los Angeles
What do you like about our products and services?

I liked the fact you were on time. The carpets were really dirty and after your tech left they were nice and clean. What a difference!!

Report a concern   September 28, 2018 — Rated 10 out of 10 by E.M. Zerorez Los Angeles
What do you like about our products and services?

My carpet hasn't been this clean since it was new! I'm sold on Zerorez!

Report a concern   September 28, 2018 — Rated 6 out of 10 by J.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I really liked technician Matt who was on my job, but there were still dirty areas after he was finished that he said he couldn't get out. After he left, I used the Zerorez cleaner that he left me and a damp rag and I hand cleaned the dirty areas. I was able to get them clean with not much work and my damp rags were filthy black. I have only used Zerorez to clean my carpets, but now I wonder how clean are they really, and I shouldn't have had to scrub them after you left. I have always referred Zerorez to friends, but I probably will not in the future.

Report a concern   September 28, 2018 — Rated 10 out of 10 by S.B. Zerorez Los Angeles
What do you like about our products and services?

My carpets were cleaned very well and I would have them again.

Report a concern   September 28, 2018 — Rated 10 out of 10 by Karen Watson Zerorez Los Angeles
What do you like about our products and services?

I have been using Zerorez for about 8 years, that should say a lot right there. The technicians are always very helpful, knowledgeable, and trustworthy. My carpet always feels and smell fresh after it's cleaned and I have 2 cats that give it a test.

Report a concern   September 28, 2018 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

No soap residue left in my carpet.

Friendly, careful and efficient work crew.

Report a concern   September 28, 2018 — Rated 10 out of 10 by Kim Antol Zerorez Los Angeles
What do you like about our products and services?

The cleaning solution works!!!! Makes carpets look brand new. Feels clean under your feet.

Report a concern   September 28, 2018 — Rated 10 out of 10 by Larry Epstein Zerorez Los Angeles
What do you like about our products and services?

I like that your reps are professional and on time and nice! I like that your rates are posted and comparable, instead of some fresh off the boat Israeli guy giving me verbal quotes and dickering with me like we are in the Cazba instead of my living room. What a frustrating waste of time. Yes, you are slightly more expensive, but I have come to appreciate that there is really value in your service, and so it's not only worth it, its now no brainer. TY

Report a concern   September 28, 2018 — Rated 10 out of 10 by T.C. Zerorez Los Angeles
What do you like about our products and services?

I like the fact that nothing but water is used to clean my carpet. I also love having my kitchen tile floors cleaned and sealed. Looks brand new! The technicians are thorough and efficient. Great company!

Report a concern   September 27, 2018 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

Clean products, no cleaning chemicals on the carpet, reliable, friendly service.

Report a concern   September 27, 2018 — Rated 10 out of 10 by Robert Thomas Zerorez Los Angeles
What do you like about our products and services?

On time, efficient, always friendly, and it consistently good job

Report a concern   September 27, 2018 — Rated 9 out of 10 by P.S. Zerorez Los Angeles
What do you like about our products and services?

Service

Report a concern   September 26, 2018 — Rated 10 out of 10 by B.A. Zerorez Los Angeles
What do you like about our products and services?

Rashad did an excellent job cleaning my carpeting. He was able to get out all the many stains. He was also very professional.

Report a concern   September 26, 2018 — Rated 10 out of 10 by R.F. Zerorez Los Angeles
What do you like about our products and services?

Excellent service by the technician along with the end result, a very clean carpet.

Report a concern   September 26, 2018 — Rated 10 out of 10 by J.T. Zerorez Los Angeles
What do you like about our products and services?

So far good.

Report a concern   September 26, 2018 — Rated 5 out of 10 by J.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I must have miscommunicated with my order over the phone because I said, "I wanted tile in my 2 bathrooms done." From my previous orders that meant the shower walls. When the tech arrived, he said there was only 1 bath order which meant floors. To do the walls is a different charge and process. After completing the carpets cleaning around 4pm, he didn't have any plastic cups to put under furniture, he said they were back ordered. I asked, "What can I do instead?" He suggested baggies or aluminum foil under table legs, etc.which I did myself after he left. When we started I had asked if the couches in the living room could be moved and cleaned underneath. This wasn't done. In years past this has always been done and little Styrofoam blocks place underneath to raise the couch while carpet dries. I was very disappointed and may not be calling again.

Report a concern   September 26, 2018 — Rated 10 out of 10 by Jerome Padilla Zerorez Los Angeles
What do you like about our products and services?

My first experience with Zerorez was excellent, Robert was very professional and took the time to explain how the process works. Very Satisfied. Thank you.

Report a concern   September 26, 2018 — Rated 8 out of 10 by C.W. Zerorez Los Angeles
What could we do to improve?

I thought it was a little expensive. He also left some water streaks on our laminate floor. Otherwise, it was good & the carpet is clean

Report a concern   September 26, 2018 — Rated 10 out of 10 by Javier Villafana Zerorez Los Angeles
What do you like about our products and services?

Your product and services work as advertised. Plain and simple.

Customer service is excellent: from initial phone call, follow up text and communication with the service tech.

By the way, our service tech, Robert Keith, was a professional. He set up his hose making sure not to scratch the corner walls, cleaned some tough spots that we thought would never come out, and you could tell he enjoys what he does. He is a superstar!

We will continue to use your service you are second to none. If i'm not mistaken, this our 4th time coming using you.

Report a concern   September 26, 2018 — Rated 10 out of 10 by P.P. Zerorez Los Angeles
What do you like about our products and services?

Clean without harsh detergents.

Report a concern   September 25, 2018 — Rated 10 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

Everything

Report a concern   September 25, 2018 — Rated 10 out of 10 by Joanne Tabata Zerorez Los Angeles
What do you like about our products and services?

Professional, knowledgeable, on time

Report a concern   September 25, 2018 — Rated 10 out of 10 by Roger Postolka Zerorez Los Angeles
What do you like about our products and services?

Professional and they do a good job!

Report a concern   September 25, 2018 — Rated 10 out of 10 by N.W. Zerorez Los Angeles
What do you like about our products and services?

Our technician was awesome.

Report a concern   September 25, 2018 — Rated 9 out of 10 by B.S. Zerorez Los Angeles
What do you like about our products and services?

My carpet seems very clean

Report a concern   September 24, 2018 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

OUR CARPETS LOOK QUITE GOOD AFTER YOUR CLEANING

Report a concern   September 24, 2018 — Rated 10 out of 10 by Ron Malneck Zerorez Los Angeles
What do you like about our products and services?

As always quick, professional and polite. Marcel was great

Report a concern   September 24, 2018 — Rated 10 out of 10 by Y.G. Zerorez Los Angeles
What do you like about our products and services?

Better than expected and very professional.

Report a concern   September 24, 2018 — Rated 10 out of 10 by K.Y. Zerorez Los Angeles
What do you like about our products and services?

Staff is vary professional, efficient,hard worker, honest.
This company gets the carpets clean

Report a concern   September 23, 2018 — Rated 10 out of 10 by V.S. Zerorez Los Angeles
What do you like about our products and services?

The technology and the individual that performed the service. Very professional and thorough!


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