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based on 35028 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet came out great & clean... but the employee could have wiped off the splashes along the edge of the walls.... they did'nt move the couch either...... I moved eveything out of the living room except the couch & only my sn was home..... it would'nt have been that hard to move the couch over, clean... themn put it back on the styrofoam blocks???? But the carpet WAS clean!
I was very happywith by job aNS Particularly with Jeremy He was courteous and did an excellent jpb Name removed
I would defiantly recommend your service. Tell your people not to ask for a high rating saying they get a bonus for each rating of 10. I find this unprofessional. Just a thought.
On time. Efficient. No smell after.
Very profesional, respect property, very efficient very clean and fast, I love what he did, good job
Very thankful.
Prompt and the Carpet is nice and soft.
They cared about doing a great job and refreshed the carpet
Excellent!
Edwardo does really good work Zerorez he has cleaned my carpet for years and it still looks new.
On time; helpful workers; great job.
No residue, dies quickly, carpet not soaked, pleasant smell, professionalism of technician.
Carpet cleaning and courteous staff.
Tile cleaning was great work.
The guys that did the carpet cleaning were great. Very friendly and efficient. Overall experience was great.
Refund $72. that you charged me to clean my 6x8 area rug. It had no specific spots, no animal stains, just grayed from wear.
I rolled it up and took it out the front door for Jeremy. After he left I went out to look at it and feel it. It had gray areas and was not one bit damp. I got a clean white towel, a bottle of Folex and tested every area that looked dark. I have saved the towel. Filthy. When I called back, the girl on the phone asked me if I “wanted it surface clean or deep clean?”
I want it $72 clean.
My stairs are still wet in some areas, 2 days later. The last person from Zerorez who cleaned by bedroom carpet restored the color in a faded spot and it lasted a year. I expected that to occur again. Jeremy said “No, we don’t do that.” They did in 2019.
My how times have changed, as well as service.
I tried to get the scheduler to find a time anyone could return to fix the problem. She could get someone out on the 27th, 12 days later.
I think an effort would be attempted to satisfy a customer. I received several text messages for months trying to get me to schedule an appointment, so I did. I’m not happy. Please refund my money paid to clean the area rug, $72, and keep the $179 for the rest of the job.
Thank you,
Name removed
PS: I was told the manager would “call me.” Fill out a generic feedback instead. BS. Lousy “Customer Service.” 👎🏼👎🏼
Very rough work was done with my carpet. The cleaning results were definitely different with what they advertised in the ads.
I like you don't use harsh chemicals and carpet drys a lot faster. Your technician was knowledgeable and professional.
Fantastic service from Gabriel . His attention to detail and friendly, punctual service is always a 10.
My technician Jacob did a very thorough job. He was very efficient & helpful.
clean
Natural, no chemicals
I have been using ZEROREZ for over 10 years and recommend it to all of my clients. There is never any soap residue, because they don’t use soap. Good old water is their “secret sauce” and I would never use another carpet cleaning service.
Quick dry, technician Matt, nice, friendly and knowledgeable of his product.
I would definitely recommend the company and recommend Matt
No chem
Low wettness
MY CARPETS LOOK VERY CLEAN. BEST CARPET CLEANER!!!
They did a very good job getting the stains out of my carpet.
The service technician was very professional. He communicated clearly and we were very comfortable with the technique and process. The results were outstanding.
Awesome service as always. Best in the business. Thank you.
The service was GREAT & the Tech was friendly as well as professional.
I really appreciated the latest cleaning done by Jeremy this past Monday!! He worked diligently to get our rugs and tile very clean. It was harder than usual because it has been 2 years since the last cleaning due to COVID-19. He was very pleasant to work with and cooperated with us.
The thing I like the best about Zerorez cleaning is that you use water to clean instead of "dry cleaning" chemicals that are very irritating to the nose and lungs.
Virginia
Over all a great job-service man very nice and pleasant,