Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34843 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2023 — Rated 10 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

They came on time, did a good job, and the cleaning technician was courteous and professional.

Report a concern   March 1, 2023 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

The technician was honest and didn’t try to over sell me. He was very polite

Report a concern   February 28, 2023 — Rated 10 out of 10 by C.T. Zerorez Los Angeles
What do you like about our products and services?

The technician was prompt, professional and did a good job.

Report a concern   February 28, 2023 — Rated 10 out of 10 by Katie Wilson Zerorez Los Angeles
What do you like about our products and services?

Great smell and efficient with time. Great service! Will definitely we using again.

Report a concern   February 28, 2023 — Rated 10 out of 10 by D.C. Zerorez Los Angeles
What do you like about our products and services?

Had our carpets cleaned 2/20 by Francisco P. He did an excellent job, and revised our estimate downward to accurately to reflect the actual room sizes - very honest. Was able to almost completely remove the massive coffee stain in the corner of one room, to the point that it is not necessary to remove and replace a patch of the carpet there. This was a pleasant and unexpected outcome. Kudos to Zerorez and Francisco

Report a concern   February 27, 2023 — Rated 10 out of 10 by F.M. Zerorez Los Angeles
What do you like about our products and services?

Eduardo is extremely hard working, experienced, honest and reliable.

When he returns next time with the carpets I sent out, I'll need him to fix a coloration mark made by two chairs that did not have those Styrofoam feet under them. No biggie. Doesn't change my rating!

Report a concern   February 26, 2023 — Rated 8 out of 10 by B.K. Zerorez Los Angeles
What could we do to improve?

Lower your prices. $179 is outrageous to clean a 9X12 area rug. It took the technician 20 min to clean the rug.

Report a concern   February 26, 2023 — Rated 9 out of 10 by Paulette Diamant Zerorez Los Angeles
What do you like about our products and services?

Efficient, hard working employees and great results on my marble.

Report a concern   February 25, 2023 — Rated 10 out of 10 by C.W. Zerorez Los Angeles
What do you like about our products and services?

Carpet looked clean and new. Most stains were gone.

Report a concern   February 25, 2023 — Rated 10 out of 10 by Kathryn Steenes Zerorez Los Angeles
What do you like about our products and services?

Jordan was great! Efficient, knowledgeable, and friendly. She gave us great advice on further care, too. Will definitely have her out once a year for continued maintenance or sooner if we have a spill! Thank you.

Report a concern   February 25, 2023 — Rated 10 out of 10 by J.W. Zerorez Los Angeles
What do you like about our products and services?

There are no chemicals being added to the carpet. No lingering smell. Technician is efficient, friendly and capable.

Report a concern   February 24, 2023 — Rated 10 out of 10 by Mel Roth Zerorez Los Angeles
What do you like about our products and services?

Your workers are courteous and respectful and very conscientious in the work they do. We have been using Zerorez exclusively for 6 years.......Mel Roth

Report a concern   February 24, 2023 — Rated 10 out of 10 by Terry Cook Zerorez Los Angeles
What do you like about our products and services?

Efficiency.

Report a concern   February 24, 2023 — Rated 10 out of 10 by Sam Mills Zerorez Los Angeles
What do you like about our products and services?

Showed up on time. Explained services, listened to what I wanted/ needed. Promptly did the work. keep area clean and put up wall protectors. Very satisfied.

Report a concern   February 24, 2023 — Rated 10 out of 10 by S.C. Zerorez Los Angeles
What do you like about our products and services?

Safe, no smell and great results so fat

Report a concern   February 24, 2023 — Rated 10 out of 10 by Elena Pine Zerorez Los Angeles
What do you like about our products and services?

Easy to book an appointment. Very considered of clients time. Great service. Josh did a great job with the carpets and floors.
Will be using the company and Josh again.

Report a concern   February 24, 2023 — Rated 10 out of 10 by L.P.L.H. Zerorez Los Angeles
What do you like about our products and services?

We use Zerorez to clean the carpet in our clubhouse and they are always quick to respond and schedule the work. They are fast efficient and do an excellent job.

Report a concern   February 24, 2023 — Rated 10 out of 10 by Kim French Zerorez Los Angeles
What do you like about our products and services?

Very nice serviceman who took his time to answer all my questions without making me feel like I was annoying him or taking up his time.
Carpet looks and smells fantastic!
Fast drying time.

Report a concern   February 24, 2023 — Rated 10 out of 10 by Gail Sevilla Zerorez Los Angeles
What do you like about our products and services?

Carpeting returned to softness and not sticky. Matt? Was very pleasant and did a great job.

Report a concern   February 24, 2023 — Rated 0 out of 10 by A.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Wanted my grout cleaned. Just buffed floor tiles. Cleaner couldn’t get close to toilets so didn’t clean in that area. Had to call customer service twice to get guy to clean around toilets with brush. Claims he did but areas were dry to the touch and he had no rags. Grouts no cleaner than before. So disappointing. Loved previous carpet cleaning. This service isn’t worth any price.

Report a concern   February 23, 2023 — Rated 10 out of 10 by M.S. Zerorez Los Angeles
What do you like about our products and services?

Hi temperature no harsh but effective chemicals fair price.

Report a concern   February 23, 2023 — Rated 0 out of 10 by M.N. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

They came back to do a reservice not satisfied at all, included the bathroom that he did not do the first time $30 again it looks the same! Won’t use again sorry!

Report a concern   February 23, 2023 — Rated 5 out of 10 by S.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Not disappointed at all, just didn’t see anything different from Chem Dry or other similar carpet cleaning done previously that cost less. The cleaning person (Thomas) was gracious and professional.

Report a concern   February 23, 2023 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

The technician Jordan Salazar that cleaned our carpet was very knowledgeable and did a great job! We were very pleased and would not only use Zerorez again but we'd ask for Jordan to do our service.

Report a concern   February 23, 2023 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

Because I like your process

Report a concern   February 23, 2023 — Rated 10 out of 10 by R.M. Zerorez Los Angeles
What do you like about our products and services?

The products / system work and the staff is knowledgeable and friendly:) I think the prices are too high though…

Report a concern   February 23, 2023 — Rated 10 out of 10 by M.B. Zerorez Los Angeles
What do you like about our products and services?

Person was on time. Carpets look great. Service was good.

Report a concern   February 22, 2023 — Rated 10 out of 10 by N.R. Zerorez Los Angeles
What do you like about our products and services?

Excellent Representative

Carpe looks amazing

Report a concern   February 22, 2023 — Rated 10 out of 10 by Stacey Colburn Zerorez Los Angeles
What do you like about our products and services?

Great people! You always do a wonderful
Job and your people Are so respectful and on time.
If you could just bring back the spot cleaner……

Report a concern   February 22, 2023 — Rated 10 out of 10 by E.F. Zerorez Los Angeles
What do you like about our products and services?

I was amazed at how beautiful the carpets looked after they were cleaned. Carpet was original and had not been cleaned in many, man years. When the job was finished, all the faded areas had disappeared and the carpet looked like new!. Name removed, Realtor Surterre Properties.


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