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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I just got off the phone with a rep who, when I was telling her about our experience basically told me "too bad" when I expressed my concerns about the last cleaning we received from your company.
I had also sent texts and photos to the text number I had been communicating with regarding the appointment.
The first experience we had the guy went above and beyond to make sure we had a great experience.
This time the guy did a good job but seemed more focused on upsells and the dollar amount of the sale than anything else. I do think we were overcharged for the amount of carpet area actually cleaned. And, it took 36 hours for the carpet to get even close to dry. No way that should happen with a truck mount unit.
I'm left with no choice but to go online and social media(I have 200K plus followers on IG) and let people know about my experience with your company this time.
Needless to say we won't be using your again.
First name removed Perkkins
Morrice did a grade-A job! Very friendly and courteous. He took his time to do a thorough job.
Employees are excellent and professional.
I’ve been using Zero Rez for 20 years and always very pleased
ALL WENT WELL. SATISFIED.
Lots if spots still there!
The rugs were well done, I passed your info to a friend
Easy to book, reasonable pricing, good service, great results.
Great service. Left my place so clean. Very nice employee.
Actually, Havier did a good job, even though some of the spots have returned, something I can handle. My coupon deal was for 3 rooms with one of the rooms to have a protective coating. The rooms I selected to be cleaned were the family room, the master bedroom and the hallway. I purposely wanted the family room to have the protective coat which I mentioned in my recorded ordering of the cleaning and to Havier. Instead, the hallway was protected, and I was told I could have an additional room protected at an additional cost, which I declined thinking this is a way the company gets you to spend additional funds. No action is expected or required on your part.
Safe for pets
The tech, Francisco, was knowledgeable and very polite. Our couch looks Great!
Chris called that he was ahead of schedule and was courteous and professional. The carpet was cleaned well and we will be using this company when it’s time again. Thank you!
Did not likr that furniture was not moveed
Ii HAVE BEEN A CUSTOMER FOR YEARS...AND WILL CONTINUE TO DO SO....THEIR WORK IS EXCELLENT........I HAVE USED IT FOR MY RUGS AND MY UPHOLSTERY..AND I NEVER HAD A COMPLAINT.
Professionalism and guys know what they are doing
Customer service
Knowledgeable staff
Friendly team
Sal is the man. He is the very best and so is the technology used by Zerorez. I will never switch.
Matt does a great job.
Good service
Non toxic product.
Cleans well.
Great communication and customer service.
The best carpet cleaning service I’ve ever used! My area rug looks new and all the stains are gone from the traffic areas in my master.
Excellent service and great value!
Punctuality and no nonsense approach. Effective cleaning. Courteous. Super clean carpet.
Very professional technician. On time and went directly to work and did a through job. I highlt recommend Chris.
I'm very pleased with the rug cleaning service completed on April 12. The technician prepared all floors leading to the rooms requiring rug cleaning (master bedroom at the rear of the house and a bedroom at the front of the house. He also protected all doors from the hoses required for the job. When the job was completed the rugs on the floors of these two bedrooms looked great, clean and without stains! I will recommend Zerorez rug cleaning services to my neighbors.
Carlos G.
Results were good.
Francisco did a great job and was very careful and accommodating. The carpet looks great.
The last time we had zero rez clean our carpet, it was barely damp when the techs left. This time it was wetter and took longer to dry. Not sure if it's weather related.
I was so impressed with my technician! He did a excellent job and was so knowledgeable about your process and products. I will always ask for him for sure!!!
So far looks like you got spots out others didn’t. Just done yesterday so we’ll see .