Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 14, 2023 — Rated 10 out of 10 by P.L. Zerorez Los Angeles
What do you like about our products and services?

Great customer service

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.P. Zerorez Los Angeles
What do you like about our products and services?

The quality, friendliness and professionalism of your product and representatives is what I like most and am a repeat customer.

Report a concern   September 14, 2023 — Rated 8 out of 10 by R.H. Zerorez Los Angeles
What could we do to improve?

My quote was $ 80 less than what I had to pay

Report a concern   September 14, 2023 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Service was right on time. He finished very quick and the carpets look great!

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.F. Zerorez Los Angeles
What do you like about our products and services?

The technician was on time. Very efficient and knowledgeable.

Report a concern   September 14, 2023 — Rated 8 out of 10 by M.H. Zerorez Los Angeles
What could we do to improve?

He missed a mark on the carpet that I removed with brush and rug
cleaner

Report a concern   September 14, 2023 — Rated 10 out of 10 by L.H. Zerorez Los Angeles
What do you like about our products and services?

They were prompt and very clean. We have had Zerorez twice now and they have done a very nice job both times.
Thank you.

Report a concern   September 13, 2023 — Rated 10 out of 10 by Linda Willingham Zerorez Los Angeles
What do you like about our products and services?

I loved my 2 workers. They took pride in their work. My carpets were dirty and they did a great job. Please give Jorge and his worker high marks for this one.

Report a concern   September 13, 2023 — Rated 10 out of 10 by Kent Boom Zerorez Los Angeles
What do you like about our products and services?

You staff is get!! Max did an excellent job!!!

Report a concern   September 13, 2023 — Rated 10 out of 10 by K.O. Zerorez Los Angeles
What do you like about our products and services?

My carpets look amazing. I have a dog and they get regular wear and tear, plus paws and dirt and sometimes mud. Zerorez does an awesome job of making them look new each time they are cleaned. The technician (Jeremy from Irvine office) is very thorough and professional. He is great with my dog, too.

Thank you for a great service.

Report a concern   September 13, 2023 — Rated 10 out of 10 by L.N. Zerorez Los Angeles
What do you like about our products and services?

Marcel is terrific.

Report a concern   September 13, 2023 — Rated 10 out of 10 by Clayton Dillard Zerorez Los Angeles
What do you like about our products and services?

Your people are grest

Report a concern   September 13, 2023 — Rated 0 out of 10 by E.K. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

True to form. Arrived as time scheduled. Outstanding job. Cleaned to my satisfaction. Very professional. Equipment used to clean worked well. Great job

Report a concern   September 13, 2023 — Rated 0 out of 10 by S.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

finally came for service 4 hours late

Report a concern   September 13, 2023 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

My floors look wonderful! We had our wood floors and bedroom carpets done and it gave my rooms new life. Eduardo was fast and thorough, he did a great job!

Report a concern   September 13, 2023 — Rated 4 out of 10 by R.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I am very disappointed that the carpet cleaning guy scrapped up my bedroom door with his hose or something and took chunk of wood out of the door.

Report a concern   September 12, 2023 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Jeremy was very professional and attentive; fast worker; got the carpet clean!
Highly recommended
Carpet has no residue like others

Report a concern   September 12, 2023 — Rated 10 out of 10 by M.H. Zerorez Los Angeles
What do you like about our products and services?

Your technician was very polite and nice. He did a good job. I have already recommended you to a friend.

Report a concern   September 12, 2023 — Rated 9 out of 10 by Steve Sanchez Zerorez Los Angeles
What do you like about our products and services?

Good and fast. steve

Report a concern   September 12, 2023 — Rated 8 out of 10 by M.S. Zerorez Los Angeles
What could we do to improve?

closet carpet was left much too wet, it took over three days to dry

Report a concern   September 11, 2023 — Rated 10 out of 10 by Carlene Rizzo Zerorez Los Angeles
What do you like about our products and services?

I really appreciate the technician, Rudy, who has now done my carpet several times. He always tries to get every spot out of the carpet and especially my staircase. He did an outstanding job on my couch. It looks like I just bought it. I appreciate his honesty and his dedication to the client to make us happy. As far as the product goes, I believe it does not leave a residue on the carpet, like many other products due.
Again, I really appreciate Rudy.
Thank you, Carlene Rizzo

Report a concern   September 10, 2023 — Rated 10 out of 10 by Jim Agronick Zerorez Los Angeles
What do you like about our products and services?

You did an incredible job! The carpet was much cleaner than when we used a different cleaner several years ago. We will stick with Zerorez going foward. Thanks.

Jim Agronick

Report a concern   September 10, 2023 — Rated 0 out of 10 by K.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

This was my 4th time using Zerorez and my last. Previously the cleaners were very knowledgeable and personable and did an excellent job ensuring carpets were clean. This time the carpets dried with many spots left behind and they don’t have the clean appearance they have had in the past. I am also very disappointed in the 7.50 credit card fee. This was not disclosed in the estimate, the confirmation email, nor confirmation text. There is a whole blurb about payments and never was a fee disclosed. I would like a refund if the $7.50 at minimum and either a second cleaner to come out or a partial refund.

Report a concern   September 10, 2023 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

very professional and definitely would recommend

Report a concern   September 10, 2023 — Rated 10 out of 10 by K.D. Zerorez Los Angeles
What do you like about our products and services?

I had a knowledgeable and proficient technician- I would ask for him specifically next time. Jeremy did a great job! Thank you.

Report a concern   September 10, 2023 — Rated 10 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

Your products are why I use Zero Rez year after year. Your service technician, Rodolfo Rios,
did an excellent job.

Report a concern   September 9, 2023 — Rated 10 out of 10 by Mary Wallis Zerorez Los Angeles
What do you like about our products and services?

The whole process keeps our carpets fresh and clean way longer then any other process out there. It's worth the money, which isn't much more then other companies charge.

Report a concern   September 9, 2023 — Rated 10 out of 10 by Myriam Van Zeebroeck Zerorez Los Angeles
What do you like about our products and services?

good job
no soapy chemichals

Report a concern   September 9, 2023 — Rated 10 out of 10 by D.R. Zerorez Los Angeles
What do you like about our products and services?

The professional cleaning and wonderful customer service.

Report a concern   September 9, 2023 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Excellent job. Pretty expensive but great.


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