based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Its been a week since I had my carpet clean. The fourth day the stains started surfacing and so did an unusual chemical smell. I’m not very happy. This is the second time I used your services. Wasn’t happy the first time. But I believe in second chances. Hopefully you can do something about it. I usually don’t complain, I simply stop using that service. I only called you the first time because one of my friends recommended you. Please fix this problem. I have a husband with copd and on oxygen.
Tank you,
VL
Quick drying
The cleaner, Michael, was very helpful. The difference in the carpet is amazing!
No harsh chemicals
Was disppointed about scheduling error, but glad amanger took care of issue and got my carpets done referred to a cowirder at work.
I like how it has a citrus smell and it looks clean not just on the surface. The technician explain the services given, were very respectful and kind. Hope to use your service again.
I was surprised under the dining room table was not cleaned
The technician arrived one hour before the appointment time frame after asking for the appointment change. He left within an hour after thoroughly cleaning the recliners. I was going to throw those recliners in the trash and buy new ones. I thought that maybe since my previous encounter with Zerorez for my carpet cleaning was excellent, I would give a try to clean them. Well, I am so glad that I did. I regret not having taken a before and after photo. No need to buy new ones after 11 years! The technician, Victor, was polite. He did such a great job. Thank you.
the gentleman arrived right on time and was very professional. We are pleased with your service, and would definitely recommend you to our friends.
We are very pleased. Our carpets are the cleanest they have ever been. The tech you sent was very knowledgeable courteous did a great job. We will definitely ask for him the next time.
Thank you.
He was great did a great job. He needs a raise.
The carpets always look FABULOUS when you guys are done, we had to have electrical work done later in the week so I may have had it done a little too early......rats
Good Service
Too expensive
They were able to schedule our house in a timely manner and start early enough so that the carpets had time to dry before bed time. The service person was friendly and knowledgeable and was efficient when cleaning the carpets. I liked that the product didn't have an odor and left the rugs feeling clean when they dried.
Clean
Good customer service. Carpet and tile look so much better.
Great results and great people
Services, results, service agents are very professional & extremely helpful!
The tech said the carpet would be dry in 4 to 6 hours. We had fans going, windows open and it was still wet after 8 hours. The entry into the bedrooms that needed the most attention, didn't look much better than before they were cleaned. This was very disappointing as the last time we used you, the tech (I believe her name was Leslie) did a great job. We had requested her again, but someone else showed up and was so fast he obviously did not get all the water back up. Unless we can get Leslie next time, will not be using you.
The guys and services are great but it seems like its getting more expensive
I have used others in the past. Really had no complaints, but the carpet seemed to take days to dry.
I tried Zerorez about 5 or 6 years ago, maybe longer. I loved them. Fast, efficient , friendly and thorough . Carpets damp, but dry by evening. Prices are great.......I Have the carpets cleaned and re protected, as I have 3 cats and a dog, so I am always mopping up messes.
I highly recommend this company.
Victor was what i liked best about your company. Bradford was also a very nice young man. Victor was very informative and was willing to explain the entire process, step by step. I appreciated that. Both Victor and Bradford were very thorough during the cleaning process. Victor has skills to qualify as a tech for Zerorez, but his best skill is his people skills. He's clear and precise, with a little humor to get through the time. Zerorez should be very happy to have Victor and Bradford as there employees. Definitely assets for the future.
Robert Y
A like new carpet cleaning always, first time grout cleaning just great, service people outstanding. Mike, this time, fits the outstanding category.
The service had a positive friendly attitude. He thoroughly cleaned my carpet small furniture that was in the way. After the carpet dried with other companies the carpet crunched when I stepped. After Zerorez the carpet felt soft. I will recommend Zerorez to everyone.
Knowledgeable technician who did a excellent job. Results made a great difference in our house.
Professionalisms, not overly pushy in extra services
Carpets look clean and fresh. Service man was friendly and efficient
NUMBER ONE SERVICE !!!!! LOUIS WAS THE BEST, WILL NEVER USE ANYONE ELSE
OUT OF 5 STARS, LOUIS WAS A 10 !!!!!!
On time and professional.