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based on 29061 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Promptness. Knowing there is no residue left in my carpet; a pure & 'clean clean'.
There was a stain in the middle of the family room carpet that we sprayed with a carpet cleaning spray to clean. The rocking chair was very wet and we had to put some towels on it to dry it out.
Name removed
You advertise one price, 3 rooms for $99, and when the bill was rendered it was $133+ for TWO area rugs and Two hall runners.
What exactly does "three rooms" encompass, square footage ?? If so, please indicate such in your advertising..
The explanation given did not satisfy, but the stated price was billed, but not after some mumbling and hesitation on your mans' part.
There area a lot of rug cleaners out there. Get your act together !!
Clean carpets and prof service
Prompt and always pleased with the result. No chemicals!
No residue on my tile. My tile dried fast and I can walk on it.
The technician was very knowledgable and did a wonderful job! The carpets look brand new! I didn't think some of the stains would come out, but he was able to get them clean.
Quality and care that came along with the service is hands down the best in Jacksonville. Seth treated us like family and is a true professional. Thanks Seth.
I don't think this type of cleaning works at all. My home still sticks from when my carpet was cleaned. I have never once had a problem with a bad smell in my home after having my carpet cleaned. Owner returned half of payment. My friends that have visited my home believe I should have received a full refund.
Did a great job, very nice young man , will call again for sure.
on time quick work
We continue to use and recommend Zerorez because of the quality and care your employees provide. Please thank Patrick for his work at our porperty.
I like that Zerorez is responsive, shows up, does a great job, cleans up after you finish the job, and come back if any touch-up is needed or something isn't just right. You have great customer service, nice people and hard-working, polite and efficient technicians. Thanks!
Neet. Punctual. Superior cleaning. Personable staff.
I was happy with the on-time service and the quality of the job!
The service is always prompt and the results better than I expected. I recommend Zerorez to all my friends and family and will be using their services again in the near future.
The carpet did not come clean. A second serviceman was sent back out and I told him to just do the one room that is empty and isn't used and do around the furniture in the bedroom. The streaks are now in different spots and you cannot tell the carpet was cleaned. Both times the guys unloaded and cleaned in 30 minutes and 20 minutes. That is 10 minutes a room. I am very dissapointed and am renting a steam cleaner myself this week to do the carpets. If they come clean, I will be requesting a refund. Customer service was very good, just not the actual result.
Natural. No chemicals. Great respectful service.
The technician was not only on time he was a few minutes early. He was friendly and professional and explained to us (we had forgotten)why Zerorez was better than most steam clean methods. The product specifies it leaves no residue that would attract dirt to the carpet. So far so good and the carpet looks refreshed. The carpet was completely dry when we went to bed which was great since most other steam clean methods seem to leave the carpets damper. Will certainly use Zerorez again.
Educate size of rooms cost more and tell people that 50% of the protectant will be removed during cleaning and to expect 90.00 to reapply it. Techs need to be customer oriented not just follow the rules never assume a customer is not educated and won't understand explanation of empowered water. Trust the customer when they tell you something. Verify the info if necessary but never let the customer feel lied to and not heard.
I have used Zerorez on many occasions and I recommend them whenever possible.
Great service! Quality and the customer service was excellent!
Patrick was AWESOME!!! My carpet looks GREAT and it doesn't have that stiff, hard feeling after the cleaning like other carpet cleaning companies leave behind!! I will definitely use Zerorez again! Thank you for a wonderful job.
No soaps in the cleaning to attract more dirt.
the fact that it is supposed to stay cleaner longer
Probably to be on time. I had a 11a-1p appointment and the technician didn't arrive till 3:45p. When you need to stay off the carpets for 6-8 hours it makes it difficult to have them cleaned so late in the day. I would definitely try you again as the carpets looked good but not without getting your first appointment of the day.
The service associate was very knowledgeable and did a great job explaining the benefits of cleaning my wood and travertine floors. They look beautiful and new again. Plus they smell great. I have an old dog that has been having accidents daily. I will definately recommend them .
My carpet and kitchen floor are exceptionally clean, and the service tech was courteous, neat, friendly, and overall provided an exceptional service! Thanks!
tile cleaning
I like everything about Zerorez, I have recommended it to friends. I forgot to use my $25 coupon from the last survey, wish you had asked if I had a coupon...