Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26437 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Brittany Wilson Zerorez Jacksonville
What do you like about our products and services?

Best cleaning service ever! We used another company just a few months ago and it still looked horrible. Stains all over. It looks great now! Never will I ever use anther company.

Report a concern   September 25, 2020 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

The technician was very friendly and knowledgeable, and explained everything he was going to do.

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

We are repeat customers. Initial phone call very good. Tech showed up on time with confirmation call in advance. Very professional. Worked hard to get carpets clean.

Report a concern   September 25, 2020 — Rated 10 out of 10 by R.A. Zerorez Jacksonville
What do you like about our products and services?

Quality product and professional service

Report a concern   September 25, 2020 — Rated 10 out of 10 by P.K. Zerorez Jacksonville
What do you like about our products and services?

Your technicians are always polite, on time and do a thorough job, after first going over what needs to be done with me. If there is ever an area that did not clean to my expectations, they have gladly redone the area with absolutely no hesitation or dispute. I use Zerorez for both my carpet cleaning and tile floors.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Matt Walker Zerorez Jacksonville
What do you like about our products and services?

Carpet came out great. Technician was professional and friendly.

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.E. Zerorez Jacksonville
What do you like about our products and services?

Prompt and professional service. No chemical smell after carpets cleaned.

Report a concern   September 25, 2020 — Rated 10 out of 10 by Mechelle and Bernard DeGeorge Zerorez Jacksonville
What do you like about our products and services?

Great service, always makes my tile look new, great employees and customer service. I love this company!

Report a concern   September 25, 2020 — Rated 10 out of 10 by M.K. Zerorez Jacksonville
What do you like about our products and services?

The finished product of my carpet cleaning and grout sealing looks great. Working with Russell was an amazing experience he was very kind, professional, and caring.

Report a concern   September 25, 2020 — Rated 10 out of 10 by M.K. Zerorez Jacksonville
What do you like about our products and services?

Russell is a very professional and knew what he was doing. Great tech. Would use zerorez again

Report a concern   September 25, 2020 — Rated 10 out of 10 by Derek Logue Zerorez Jacksonville
What do you like about our products and services?

Very nice guy who did the work, would for sure recommend !

Report a concern   September 25, 2020 — Rated 10 out of 10 by D.D. Zerorez Jacksonville
What do you like about our products and services?

Polite service tech and easy scheduling

Report a concern   September 25, 2020 — Rated 10 out of 10 by Joseph Langone Zerorez Jacksonville
What do you like about our products and services?

Austin , the tech that cleaned my carpets was knowledgeable and very professional , he was on time and efficient at his job. The carpet and rugs turned out great and im very pleased with the outcome.

Report a concern   September 25, 2020 — Rated 8 out of 10 by M.J. Zerorez Jacksonville
What could we do to improve?

Reminding customers about vacuuming before carpet cleaning as people can be very busy in their everyday life and not paying attention to all the details in the emails sent. Offer bio treatment if they mentioned that they have a dog or a dog was present.

Report a concern   September 25, 2020 — Rated 10 out of 10 by B.A.W.B. Zerorez Jacksonville
What do you like about our products and services?

The gentleman was considerate, thorough, timely and polite. He did an excellent job!

Report a concern   September 24, 2020 — Rated 10 out of 10 by Kristin Mularkey Zerorez Jacksonville
What do you like about our products and services?

Quick and through

Report a concern   September 24, 2020 — Rated 6 out of 10 by M.K. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Paid extra for shower treatment and was not impressed whatsoever. The tile came out well, but guess I just didn’t expect residue to left on the floor, well because of the company name and all. I have heard good things, but don’t think I will use or recommend for the tile treatment. Especially the shower up-charge. That was literally money thrown away with no return

Report a concern   September 23, 2020 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Very professional

Report a concern   September 23, 2020 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

The young man who took care of our carpet was outstanding! Very professional and a hard worker. He cleaned our couch and three rooms of carpet. Everything he did looks clean and smells fresh!

Report a concern   September 23, 2020 — Rated 10 out of 10 by M.M. Zerorez Jacksonville
What do you like about our products and services?

Technician went above and beyond!

Report a concern   September 23, 2020 — Rated 5 out of 10 by S.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I had my rug cleaned with your company and it was retuned with fibers missing out of the rug in several places. Nobody called to discuss the damage with me and I feel like when it was returned, it was done so in a manner that if I didn't notice they weren't going to tell me.

Report a concern   September 23, 2020 — Rated 8 out of 10 by J.B. Zerorez Jacksonville
What could we do to improve?

I felt a little pressure to add more on with other services that were not previously discussed. I originally got a price quote for around $300 and ended up spending $700. Maybe just stick to the original price quote without adding so many extras.

Report a concern   September 23, 2020 — Rated 10 out of 10 by L.H. Zerorez Jacksonville
What do you like about our products and services?

Efficiency. The young man was very polite and personable. He did his job well.

Report a concern   September 23, 2020 — Rated 10 out of 10 by Linda Orum Zerorez Jacksonville
What do you like about our products and services?

Friendly and professional technicians who do a terrific job.

Report a concern   September 23, 2020 — Rated 9 out of 10 by A.W. Zerorez Jacksonville
What do you like about our products and services?

Max did a nice job.

Report a concern   September 23, 2020 — Rated 10 out of 10 by J.W. Zerorez Jacksonville
What do you like about our products and services?

Simply the best!!!

Report a concern   September 23, 2020 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

ON TIME, GOOD JOB

Report a concern   September 23, 2020 — Rated 10 out of 10 by S.M. Zerorez Jacksonville
What do you like about our products and services?

Previous customer.

Report a concern   September 23, 2020 — Rated 10 out of 10 by Tom Mackin Zerorez Jacksonville
What do you like about our products and services?

I like the personal service and willingness to listen and adapt to make things works for our carpet and home. Mitch was excellent this time. He was polite and friendly, did his work quickly, and communicated about what he saw while cleaning. Thanks!

Report a concern   September 23, 2020 — Rated 10 out of 10 by Sharon Whitaker Zerorez Jacksonville
What do you like about our products and services?

My carpets look wonderful! I had some really bad spots of my living room carpet and they are gone! The young man doing the carpets was very polite and did the job well!


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