Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 30, 2021 — Rated 10 out of 10 by Jayne Davenport Zerorez Jacksonville
What do you like about our products and services?

The tech was very professional explaining the process very well. He was also very efficient in providing the services. The cleaning of the rugs was good as expected. The tile and grout cleaning exceeded my expectations - my tile/grout looks like new!

Report a concern   August 28, 2021 — Rated 9 out of 10 by K.M. Zerorez Jacksonville
What do you like about our products and services?

The technician was friendly and efficient, and my carpets look great.

Report a concern   August 28, 2021 — Rated 9 out of 10 by N.M. Zerorez Jacksonville
What do you like about our products and services?

Easy

Report a concern   August 28, 2021 — Rated 10 out of 10 by J.E. Zerorez Jacksonville
What do you like about our products and services?

Honest, thorough

Report a concern   August 28, 2021 — Rated 10 out of 10 by Susan Neal Zerorez Jacksonville
What do you like about our products and services?

Everything , the cleaning , the sealing and the care for my home and the clean up.
especially Logan the technician

Report a concern   August 27, 2021 — Rated 8 out of 10 by J.B. Zerorez Jacksonville
What could we do to improve?

Nothing really

Report a concern   August 27, 2021 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Best service. I appreciate it very much. I'll keep calling zerorez for everything.

Report a concern   August 27, 2021 — Rated 10 out of 10 by Nancye Frank Zerorez Jacksonville
What do you like about our products and services?

I loved my tech, Kendall! He was so good at explaining everything from price, systems, and conditions of my upholstery and rugs. Everything came out looking new. Especially my 11 year old sofa!

Report a concern   August 27, 2021 — Rated 10 out of 10 by D.L. Zerorez Jacksonville
What do you like about our products and services?

Very professional and did a wonderful job!!

Report a concern   August 27, 2021 — Rated 10 out of 10 by Dorothy Hammond Zerorez Jacksonville
What do you like about our products and services?

Tech Rod was great to work with! Very professional and helpful in discussing my options for my home. Would definitely recommend Zerorez! Fast and easy to schedule too.

Report a concern   August 27, 2021 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

Excellent service!

Report a concern   August 27, 2021 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Best service. I've had a lot of companies do different things for my house and zerorez is the best!!! Thanks so much.

Report a concern   August 27, 2021 — Rated 10 out of 10 by H.T. Zerorez Jacksonville
What do you like about our products and services?

Good, thorough, friendly

Report a concern   August 27, 2021 — Rated 10 out of 10 by Xiomara Spadafora Zerorez Jacksonville
What do you like about our products and services?

I loved the feeling when I walked in the room that you guys cleaned. It felt like a new space.

Report a concern   August 27, 2021 — Rated 9 out of 10 by J.B.S. Zerorez Jacksonville
What do you like about our products and services?

Superb cleaning but pricey

Report a concern   August 27, 2021 — Rated 10 out of 10 by Y.L. Zerorez Jacksonville
What do you like about our products and services?

I Loved the service, very clean and net job. Thank you !

Report a concern   August 26, 2021 — Rated 10 out of 10 by Cynthia Brown Zerorez Jacksonville
What do you like about our products and services?

Very fast professional service. Carpet looks great. I wish I would have gotten them to do my bedroom downstairs and an area rug. The technician was very friendly and was able to answer all of my questions.

Report a concern   August 26, 2021 — Rated 10 out of 10 by C.J. Zerorez Jacksonville
What do you like about our products and services?

Courteous, profeasional and prompt.

Report a concern   August 26, 2021 — Rated 10 out of 10 by Dina Bergin Zerorez Jacksonville
What do you like about our products and services?

My tile floors look brand new! Rod did an awesome job. Very polite hard working man

Report a concern   August 26, 2021 — Rated 10 out of 10 by D.W. Zerorez Jacksonville
What do you like about our products and services?

Very through cleaning

Report a concern   August 26, 2021 — Rated 10 out of 10 by R.L. Zerorez Jacksonville
What do you like about our products and services?

Fast neat & efficient

Report a concern   August 25, 2021 — Rated 10 out of 10 by C.F. Zerorez Jacksonville
What do you like about our products and services?

The staff was very polite. They went out of there way to ensure everything was done properly and did their due diligence to get all the answers to my questions. They made my couch new again!!!

Report a concern   August 25, 2021 — Rated 10 out of 10 by Dawn Botkin Zerorez Jacksonville
What do you like about our products and services?

On time, professional, carpets looked great!!

Report a concern   August 25, 2021 — Rated 10 out of 10 by Victoria Norrell Zerorez Jacksonville
What do you like about our products and services?

The tech, Cameron is very knowledgeable and helpful. He takes good care of us. We specifically request him. He’s awesome.

Report a concern   August 25, 2021 — Rated 2 out of 10 by U.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

First, I have used your company several times and have never had an issue until now. When I called to schedule, I told the scheduler that I wanted the same service as in the past. I only needed my master bedroom and an area rug cleaned. She said there was a minimum fee that needed to be met for a technician to come out, but that i should meet that. When the technician arrived he quoted me almost $100 more than my quote on the phone. Then said that the area rug would have to be removed from the house. I have company coming and removing the rug wasn’t an option, said he could clean it but it may not remove the pet stains and it may smell a little. A little is not even close. I have to throw the rug away now. I guess that part is on me because I told him to go ahead. Technician gave me a new quote and then gave me 20% off, which helped, but $180 for 1 rug and a partial cleaning of an area rug is a bit ridiculous. He cleaned the rugs in about 15 minutes and left. Usually when your company comes, the rugs smell fresh and clean. Not this time. The technician also did not clean the walk in closets in the master. Very disappointed in the service and lack of communication from the scheduler. Certain questions should be asked when scheduling, not up to me to know that area rugs need to be removed.

Report a concern   August 24, 2021 — Rated 9 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

The service and technician were great. Friendly and professional. My only issue is that I chose the bio treatment for pet odors and the odors returned within a few days.

Report a concern   August 23, 2021 — Rated 10 out of 10 by L.D. Zerorez Jacksonville
What do you like about our products and services?

Logan was very friendly and polite.

He did a great job on my tile and my carpet.

Thank you!

Report a concern   August 23, 2021 — Rated 9 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

Thanks for your business!
Thought the carpets would be drier quicker, but was still woth the wait so far!

Report a concern   August 23, 2021 — Rated 10 out of 10 by M.A. Zerorez Jacksonville
What do you like about our products and services?

Always friendly, knowledgeable, and great customer service!

Report a concern   August 23, 2021 — Rated 10 out of 10 by H.K. Zerorez Jacksonville
What do you like about our products and services?

We had a wonderful experience with Zerorez! The technicians were very friendly, knowledgeable and went above and beyond our expectations. We will certainly call again in the future!


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