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based on 85034 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Healthy way to clean...excellent service!
I was really impressed with Zerorez...I called the Technician a Jeanie..I had ground in stubborn stains and they disappeared and my carpets look brand new....I have my original carpet of 17 years.. thank you
I received a call saying they would be here between 3:45 and 4:45 - did not show up until 6:20...better communication with customer.
Everyone takes the time to do the job right
De Carlos was cordial and professional. He reviewed the area of work, explained the type of service being performed and the cost.
100% natural cleaning system
Works great.
That no harsh additives or chemicals are used. The technician was very knowledgeable about the work.
Nothing left behind
Nothing left behind
Very thorough, professional, polite and good follow through
Very safe for the environment and safe for children
Lived up to the guarantee and made it right! Much better the second time, dried in less than a day and didn't have the odor like the last time. Everything was as I would expect from this great company.
Onus was wonderful , very information, knowledgeable and pleasant! We discussed many things and Ivwould like to have him be my serviceman.
I like the different options that are available, and how polite our technician, William, was. My home feels nice and clean every time we have Zerorez out!
The guy that did our carpet explained everything to me before hand, took his time and did a great job for as bad a shape as the carpet is in.
Always on time, professionalism of staff and services is performed to our specifications.
Rep didn't give actual quote. Generalized info and when I asked for a written quote, he said he emailed it to me. Never got it.
AJ was professional, friendly and customer focused. The results were good.
We had a wonderful experience the technician was very fast and friendly
quality products and service
I like how clean and soft the carpet is after Zerorez, with no chemicals.
You need to improve your scheduling. Initial window was 3:45 to 4:45
Yes I was updated several times that the tech was running late but three hours is ridiculous !
The tech Luis Barba was excellent. By the time he finished and I closed up the house I had been there for over five and half hours for a 2 hour job.
Also the person taking the appointment should ask if you have pets and if so explain the options and the cost for pet stain removal and not having to decide in the moment. The hundred dollar cleaning changed to $361. Yes it was my choice but had to decide quickly. Which also added to my frustration of the wait time
My very old carpet looked new when Regan finished. He is the best technician yet!
No squishy wet carpet to deal with!
I shall be back next year or before.
Carpet cleaning is great. Technicians always try to sell you some other service, however. I find that a bit disconcerting and the prices for the additional service offered seem exorbitant and this technician wouldn't leave the price quotes for me to think about. Hmmmmm!
When I initially called the representative wasn't sure about pricing and kept asking the manager. I waited at home most of the day, I did receive a call 2 days before and the day of the cleaning but I missed the call and when I called back to confirmed I had to wait on hold close to 10 minutes. I was given a cleaning time around noon I wish the actual time was closer to the estimated time of noon, instead he arrive around 2:45. The represntative was nice and professional but the cleaning was just OK. When I asked about the promotional gift certificate, I was told it would be in the mail, I wish they had tod me that at the time of booking and I may have made a different decision. In all it was just OK -- I collegue recommended it and I had a mixed experience.
My carpet looks very nice, the young man worked very hard to please me in every thing I asked.
My service technician did an excellent job. Since I had some extenuating issues (sick pet & overflowing toilet) that caused some really tough stains, he had to do a great deal of extra treating to get the carpet clean. However, he explained everything including the additional charges to me prior to performing the service. Although it ended up being about 3 times more expensive than I had anticipated, he did a great job.
The gentlemen who provided the carpet cleaning were professional, with a strong expertise in their line of work. They were neat and explained the whole process. Much appreciated and my carpets look great.
Pricing was higher than I thought - I was given a quote but still a little sticker shock