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based on 83382 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love the quality of the clean. The technicians are always professional and do an excellent job.
It was quick and easy and he was so respectful of our home and our time.
As usual, your service was great. He was on time, organized, and prepared.
I wrote you a glowing report about your service man. I can't remember his name but you have it, He was amazing, got here on time . worked hard and got all spots removed. Very courteous and pleasant.
Randy did a great job cleaning our old carpet! He got it cleaner than I could have imagined!!! I had a spot that I couldn't get out but he did!!! What a nice guy too!!! Way to go Randy!!!
Carpets look great! Tech was very friendly, he worked efficiently and explained the process to me.
Excellent service and very professional
They did a good job
Great service your technician did a great job on cleaning my carpet thanks
Excellent, professional techmician.
The master bedroom smells worse than it did before and it was the room that was most important to me.
The service guy was knowledgeable and didn’t mind explaining anything I needed explained.
The service provider arrived on time, explained what he would do, finished when he said he would and very polite/friendly. Our carpet looks great! Thank you!
Technician came to my house on Wednesday. He asked to arrive early and i said that was fine. He did a very quick job - 3 bedrooms and 2 living areas. There was 1 particular stain i was concerned about which was the reason for the initial call. I said it looked like it was still there but he said it was gone. I went to check in the rooms he cleaned and realized he had cleaned around several lightweight things that were in the floor - shoes, a frame, backpack. He didn’t clean under a high desk (bottom was open). I would have appreciated him asking me if i could move a chair as he never gave me the option to clean under the chair or beds. I paid $100 extra to clean an additional room just to have him clean 30 square feet in a 200 square foot room….why would i do that?. He cleaned around a frame in the floor in another room. When i went to get him he was already packed up and asking for a tip. When the stein because more visible as the carpet dries I called that evening at 6:30 (recording says you are open until 7) just to have no way to speak with anyone. Next morning someone calls me to set up another appointment one week later. My house was all torn apart to clear the carpeted areas and they expect us to live like that for a week? How out of touch. Finally they squeeze us in 3 days later. I have to take off work. And now they are going to be at least an hour late. I could have gone to work and been home in time. I have used Towers, Stanley Steamer, Prochem, and other cleaners. I’ve never had this experience. I only used you because we listen to KLTY and my daughter recognized your ad. If you want to make things right, I would like to be refunded but I’m doubtful that will happen. . This has taken up 4 days of my week. And cost me $250 vs the $100 advertisement. And the stain is still there and it still smells horrible Which indicates to me the cleaning process doesn’t work.
We had a great carpet cleaner: respectful, courteous, and did a fantastic job!
I was not informed about a $25 service fee!!! You charged me without my knowledge!!!!
Carpets were cleaned okay. Still had a couple spots left that I was able to remove with a little elbow grease.
My daughter's $125 pair of shoes went missing after your technician left our home.
Very reliable. Do what they say
Quick, easy, and accessible.
Reliable
Friendly
Quality
Affordable
The technician did a great job on our carpeted rooms. He got our floors looking almost brand new. Much appreciative of his professionalism and neatness in our home. Thanks Zerorez.
Zerorez cleaning process leaves the carpets very clean and the carpet dry quickly.
We had our air ducts cleaned yesterday. The company texted and called to confirm our appointment time. As promised, the technician called when he was on his way and arrived promptly. He was polite and informative and he completed the process without undue disturbance to our day.
I really don't understand why you go over each area only one pass. Seems like you could do 2-3 passes on every area and be more thorough.
Got stains out and carpet looking fresh
I was impressed with your customers service. It was easy to communicate with you and my service representation Jessie comunicated his arrival time would be right on schedule.
Jessie easily showd me the process and explained my options and found one that worked for me.
The cleaning process was impressive and I was nicely surprised how great this cleaning was for my home. My carpet is in great shape. I will be using Zerrez in the future. Thank you
Great service
My technician was early for his appointment time. I received a message asking if it was ok which of course it was. He was very friendly and very professional. I've been a customer of Zerorez for over 20 years for a reason. I love that after they are done there is no crispy carpet or soap smell. Not to mention it is safe for my furbaby.
Our technician was very sweet. He did a great job and communicated throughout the cleaning.
Professional and courteous service